Recent Discussions
Not all redeemed classes were included under the “Courseware Completions” criteria in MPN center
Hello Team, When comparing the data extracted from the MPN portal under the “Courseware Completions” criteria with the data available in the Microsoft Organizational Skilling Portal - Home, we noticed that several redeemed classes are not included. As a result, our Courseware Completions score appears to be incomplete, which may affect our renewal status. Examples of missing class IDs include: M3MGZ9 (SC-300), 54N235 (AZ-104), and others. In total, more than 15 classes are not reflected in our Courseware Completions score. I can share the two source files used for the comparison if they would help with the investigation. Could you please review this issue and advise on the next steps? Many thanks,
Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
Employment Verification passed on one account but rejected on another
We have two Partner Center accounts for the same legal entity. On the first account, Employment Verification passed. On the second account, created for the same company with the same contact person, Employment Verification has now been rejected. Nothing differs between the two in terms of the person or the company. Same individual, same company domain email address, same legal entity, same registry documents. The bigger problem is that I cannot respond to the rejection. The step shows as Pending Partner Action, but the Resolve panel presents no document type selector, no upload field and no other control. It only repeats the confirmation message from an earlier business document submission. So the portal is waiting on an action it gives me no way to perform. The estimated completion date has slipped three times. Has anyone seen Employment Verification decided differently for the same person across two accounts? And is there a known reason the Resolve panel would come up empty when a step is marked Pending Partner Action?Marketplace trainings and events calendar (updated 08/14/26)
-Welcome to our calendar for accessing upcoming Marketplace trainings and events, along with links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content to help you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain valuable for learning and growth. This page is updated frequently with new opportunities. Be sure to subscribe for notifications; instructions are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions. ****Sessions updated as of 08/14/2026**** Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 10/7/26 8:30 AM PDT Guest office hour From co-sell ready to closed-won: A practical playbook for your Microsoft co-sell motion Spektra presents Speaker: Keving Flitcroft Coming soon Recorded Partner Office Hour Sessions Date Area Title Description Link 08/06/2026 (JAPAN) Office hour Multiparty private offers through Marketplace: channel growth in Japan Discover how multiparty private offers can help software companies and channel partners pursue new channel-led growth opportunities in Japan. This session conducted in Japanese explains the deal flow, eligibility requirements, first steps, and customer value including how eligible purchases can contribute toward Azure consumption commitments. View the recording 07/15/2026 (AUS) Office hour Multiparty private offers through Marketplace: channel growth in Australia Microsoft Marketplace offers multiple ways for partners to work together and grow through the channel. With multiparty private offers launching in Australia on July 16, alongside resale enabled offers, join us to learn how can you can activate channel-led sales. View the recording 06/17/26 Office Hours The Marketplace playbook for channel-led sales Get a practical playbook for scaling channel-led sales through Microsoft Marketplace, including how to recruit and activate partners using resale-enabled offers and multiparty private offers. Learn proven best practices, go-to-market resources, and real-world lessons. View the recording 05/19/26 Office Hours Multi-currency private offers in Microsoft Marketplace Join a practical walkthrough to learn how multi-currency transaction are managed through Marketplace. Gain confidence in creating private offers in local currency and get foundational knowledge to support sales of resale enabled offers. View the recording 05/07/26 Partner Session Turning co-sell readiness into real Microsoft Marketplace revenue Join Clazar as they share insights on how to be co-sell ready and how to translate it into a meaningful pipeline and an active, revenue generating partnership with Microsoft sellers. View the recording 4/28/26 Partner Session Maximize selling with Microsoft and Marketplace ROI Join us as WorkSpan shares real workflows used by partners who have closed over $5B in co-sell revenue with Microsoft. Learn best practices for navigating selling end-to-end with Microsoft. View the recording 04/15/26 Office Hours Seamless private offers: From creation to purchase and activation Join this Partner Center walkthrough of private offer execution from creation to customer purchase to partner activation View the recording 04/02/26 Partner Session Why Azure belongs in your multi-cloud strategy Tune in to hear WeTransact share when and why Azure should be part of your strategy. Find out how to replicate solutions for Azure. Hear why Marketplace-aligned companies are able to move quickly using Microsoft tools, funding, and incentives. View the recording 03/24/26 Partner Session Best practices for scaling Marketplace channel-led sales Join guest speaker team from Tackle as they walk through opportunities to scale partner driven revenue. Hear how to activate channel opportunities using multiparty private offers and learn when to leverage resale-enabled offers to expand partner reach. View the recording 03/18/26 Office Hours (Partner) Build, publish, and optimize Marketplace offers with App Advisor Learn what App Advisor is, how it works, and how it can help partners accelerate Marketplace offer creation. Live demo walk through; validating value to publishing and optimizing your listing. View the recording 03/11/26 Partner Session AI-powered automation for Marketplace private offers and IP co-sell Learn from guest speaker Jon Yoo, Suger, how software development companies can use AI-powered automation to simplify buying through Microsoft Marketplace, streamline private offers, and optimize co-selling opportunities. View the recording 02/25/26 Partner Session Inside Azure IP co-sell: What high-performing software developers do differently Get an inside look at the signals Microsoft uses to evaluate Marketplace and Azure IP co-sell readiness with insights from Barbara Treviño of Labra. Learn what top software companies do differently to accelerate approvals and boost GTM impact. View the recording 02/18/26 Office Hours (Partner) How to build a Microsoft Marketplace channel practice Building a successful Marketplace practice takes the right people, process, and strategy working together. Learn how top performing partners organize their teams across alliances, operations and leadership View the recording 1/21/26 Office Hours (Partner) Microsoft Partner Center reporting Get to know the Partner Center Insights and Earnings workspaces. Walk through Earnings, Customer, Order, Usage and Revenue reports. View the recording 12/18/25 Office Hours (Partner) Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace. View recording 12/04/25 Partner Session AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond listing basics and explore how Microsoft Marketplace can act as a strategic revenue engine. View recording 11/04/25 Partner Session How to structure your Microsoft Partner Center account for long-term success Learn best practices for setting up your Partner Center account for operational and marketplace success. View recording 08/28/25 Office Hours (Partner) Certified software designations: FY26 benefits updates Overview of certified software designations and FY26 benefit updates. View recording Customer sessions Upcoming sessions Date Time Area Title Description Link 09/2/2026 8:30 AM PDT Office Hours (Customer) Simplifying the buying process with Microsoft Marketplace Coming soon Coming soon Recorded Customer Office Hour sessions Date Area Title Description Link 07/29/2026 Office Hours (Customer) Accelerating AI development with Microsoft Marketplace Learn how Microsoft Marketplace helps software development companies simplify procurement, streamline integration, and access AI models and developer tools through a single platform. Find out how to accelerate time to market, enhance operational efficiency and scale customer reach across Azure, Microsoft 365, and the Microsoft global partner ecosystem. View the recording 06/24/26 Office Hours (Customer) Microsoft Marketplace as FinOps platform Learn how Marketplace can help organizations simplify procurement, centralize billing, and better align software investments to optimize cloud and AI spend. Discover actionable strategies to improve cost visibility and ROI and leverage Marketplace as a key component of your FinOps approach. View the recording 05/28/26 Office Hours (Customer) Dragon Copilot AI apps and agents in Microsoft Marketplace Healthcare organizations discover how Dragon Copilot can help accelerate time to value by connecting with trusted partner solutions that streamline workflows and embed AI directly into daily operations. View the recording 04/29/26 Office Hours (Customer) Using Microsoft Marketplace to optimize Azure spend For organizations with an Azure cloud commitment Microsoft Marketplace can be a powerful tool for optimizing how the spend is used. Explore how your organization can leverage its Azure commitment to support software investments through Microsoft Marketplace. View the recording 03/25/26 Office Hours (Customer) Charting your AI strategy for manufacturing with Marketplace Build, buy, or blend? Gain the insights you need as a manufacturer to scale AI apps and agents across the factory floor using Microsoft Marketplace. Hear about practical manufacturing scenarios View the recording 02/25/26 Office Hours (Customer) Accelerate AI adoption through Microsoft Marketplace Explore practical AI use cases available through Microsoft Marketplace - from prebuilt AI apps and agents to AI-powered solutions that simplify deployment. View the recording 01/28/26 Office Hours (Customer) Optimize cloud cost and performance Learn proven strategies to accelerate time-to-value for cloud and AI investments using Microsoft Marketplace. View the recording 12/11/25 Office Hours (Customer) Chart your AI app and agent strategy Insights into build, buy, or blend approaches for AI apps and agents using Microsoft Marketplace. View recording 07/30/25 Office Hours (Customer) FinOps and the Microsoft Marketplace Learn how Microsoft Marketplace supports FinOps practitioners and accelerates AI transformation. View recording Subscribe to this post If you're not already a Tech Community member, create an account at techcommunity.microsoft.com. Select Subscribe from the three‑dot menu in the upper‑right corner of this post. Under Notification Settings, choose to be notified of edits and comments, and select whether you'd like updates immediately, daily, or weekly (weekly recommended). You can also subscribe to the entire Marketplace Community via the Marketplace Community homepage. ``
GST/VAT in Microsoft-managed countries
Hi, I am in a Microsoft -managed jurisdiction and have a transactable offer in AppSource. I have only recently onboarded some customers and I don’t fully understand how GST is being managed. We are in Scenario 5 as described in https://learn.microsoft.com/en-us/partner-center/marketplace-offers/tax-details-marketplace which means Microsoft collects from the customer at the list price + GST. Ignoring store fees for this purpose, Microsoft pays the (10%) GST to the tax authority then pays out the balance. Unfortunately, the way GST works here, we have to show the amount we receive from Microsoft as gross revenue and then deduct a further 10% to pay to the tax authorities. In other words, we get no credit for the tax Microsoft has paid. As I understand it, the publisher should invoice Microsoft for the sale price + GST then Microsoft invoices the customer at the price plus GST and claims an input tax credit for the GST it pays to the publisher. There may be some specific tax ruling that overrides this. Would be very grateful if any ISV in a similar jurisdiction has encountered this issue.Delay in Marketplace Revenue Being Reported in Revenue Report
We're having an issue where we're missing a large chunk of our July 2026 revenue being reported in our https://partner.microsoft.com/en-us/dashboard/insights/commercial-marketplace/analytics/revenue. We usually see a small delay of up to a few days for the previous month's revenue to show up, but it's been over 2 weeks now and we're still missing a large portion of our expected Revenue. We've confirmed in our service that we sent the correct meters and we haven't churned a large chunk of our customer base. Is there a place we can go or API we can call to pull more up to date information? Or is there a known delay in August that is causing a longer-than-usual delay?Employment verification rejected and unable to create support ticket due to Workspace error
Hello Microsoft Team, My account's employment verification was rejected (Verification Status: Rejected). When I try to submit a support ticket in Partner Center to resolve this, the Workspace dropdown shows "No results found", which completely locks me out from creating a support request. I am stuck in a loop. Could a moderator please help escalate this case to the Vetting and Verification team, or advise how I can submit my documents? Here are my account details: - Company Name: 长沙天籁奇迹网络科技有限公司 - Seller ID: 95445230 - Email: email address removed for privacy reasons Thank you for your assistance!Request for Hard-Copy Verification of Microsoft Certificates in Vietnam
Dear Microsoft Certification Support Team, I am writing to request assistance with the verification of my Microsoft certificates earned through Microsoft Learn and administered by Pearson VUE. My local government in Vietnam does not accept the online version of these certificates and requires hard-copy documentation issued by an authorized organization in Vietnam. Unfortunately, Pearson VUE has informed me they cannot provide this support. I would like to know: How I can obtain government-recognized hard-copy certificates for my existing Microsoft credentials. Whether Microsoft Vietnam or an authorized partner can issue such documentation without requiring me to re-enroll as a student. I appreciate your guidance on the next steps to ensure my certificates are properly recognized. Thank you for your support. Note: I have my personal account, not business so the link https://aka.ms/Credentials-Support not workingGuidance on licensing requirements for using managed environments
Is it sufficient to have a per-app premium licence assigned when using a managed environment or is a per-user premium licence required? I have read this guidance from https://learn.microsoft.com/en-us/power-platform/admin/managed-environment-licensing "Every user running an app in a managed environment must have one of the following licenses: a Power Apps Premium, a Power Automate Premium license, or a Dynamics 365 Enterprise license that gives premium Power Apps usage rights *. If you use capacity-based licenses, a managed environment must have Power Apps per app plans such as app passes allocated to it. Use of Power Apps capabilities included with Dynamics 365 Pro licenses must be only within the context of the licensed Dynamics 365 application." Does the line that I have highlighted in red mean that you can in fact use per-app licences? or is this referring to something else? Thanks Rosie
SC-500 - Where are the ALH Labs?
I just downloaded and reviewed SC-500 and Instructor Notes. It seems the ALH Providers are not offering LABs for this course. Some Labs show "BYOS". That is not deliverable. No one has free SCU or Copilot for Security Licenses on stock for training. Only slides, no exercises or only click thru simulations again. Please come on, not another one of that. Can anyone give a tip, where and how fully functional tenants for ALL (including the "expensive" copilot stuff) labs are available? Thanks for any help MarioLabs Issues - Rolling Updates
Hello all, We're working on ways to better update our partner ecosystem on issues with labs. Until we have a more sustainable and scalable solution, I will provide updates to this pinned thread. August 13 AZ-500 issue has been resolved. SC-500 labs will be delayed one week to August 21 (August 7th title plan says August 14 release) August 10 From Skillable for AZ-500: "A subset of labs in the below courses are currently impacted by an older VM SKU with limited availability. We have updated the labs under our control and have engaged Microsoft to have the content updated to a new SKU with more general availability." Our Microsoft labs team is aware of the issue and working on it. Will update here when I have more info. August 4 365 Defender Lab: Resolved AB-210, AB-250, and MB-230: Resolved July 29 Impact: 365 Defender Lab set to release 7/31. A bug is causing issues in activating the M365 Connector for the Security for AI service. User cannot proceed past trial activation window. Issue has been escalated, no time to resolution yet. Impact: AB-210, AB-250, and MB-230. Dynamics trial license issue, unable to redeem Sales license. Issue has been escalated, no time to resolution yet.
SAP Benefits for Partner with Specialization
SAP on Azure helps customers modernize their SAP landscape with a secure, scalable cloud platform while unlocking AI, analytics, and productivity capabilities from Microsoft. It creates opportunities for partners to deliver migration, modernization, data, and AI services that drive business value for customers. Business Benefits Faster SAP migrations to the cloud using Azure's infrastructure and SAP-certified services. Reduced infrastructure costs through scalable cloud resources and pay-as-you-go consumption. Access to Microsoft and SAP joint go-to-market opportunities, which can help partners expand customer reach. Ability to build solutions that combine SAP business data with Microsoft AI, analytics, and productivity tools. AI & Innovation Benefits Extend SAP environments with Microsoft Copilot and Azure AI capabilities. Use Azure services for advanced analytics, machine learning, and data integration. Connect SAP data with Microsoft Fabric, Power BI, and Microsoft 365 to generate business insights. Reliability & Security Enterprise-grade security, compliance, and identity management through Microsoft Azure. High availability and disaster recovery options for mission-critical SAP workloads. Global Azure regions supporting multinational customers. Partner Benefits New consulting, migration, managed services, and AI transformation opportunities. Ability to create differentiated offerings around: RISE with SAP on Azure SAP S/4HANA migrations SAP Business Technology Platform (BTP) Data & AI solutions leveraging SAP and Microsoft technologies Access to Microsoft partner programs, co-sell motions, and marketplace opportunities (where applicable). We invite you to share any comments, feedback, or suggestions regarding additional partner benefits you would like to see included.Stuck Developer Email Verification / Missing Resend Button
I posted earlier today but it has disappeared so let me try again. I have create a support ticket already but have not seen any action on this (Ticket ID: 2608070010001935). I am having an issue with Developer verification. I completed Partner verification on Aug 3, 2026. The Developer verification was progressing at the same time with same status. But when the partner verification completed, Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Please help resolve this issue ASAP. I've been going through this process for 3 weeks now.Accelerate your AI go-to-market strategy with Microsoft Marketplace
AI innovation is moving faster than ever but building a successful AI solution requires more than choosing the right model. From development and deployment to discovery, customer adoption, and monetization, every decision plays a role in bringing AI-powered solutions to market. In this insightful article, Microsoft Marketplace experts explore how software companies can accelerate AI development by leveraging the Microsoft ecosystem, including Azure AI Foundry, Microsoft Copilot, and Microsoft Marketplace. Learn how to evaluate models, choose the right Marketplace offer type, improve solution discoverability through Intelligent Discovery, and build customer trust through secure-by-design practices. Whether you're enhancing an existing application with AI or developing a new AI-native solution, this article provides practical guidance for connecting innovation with commercial success helping you learn how Microsoft Marketplace can help transform your AI innovation into scalable business growth. Read the full article An overview of accelerating AI development with Microsoft Marketplace
SaaS Offer | Error Tax
We are testing the creation of a SaaS offer following the Microsoft documentation. During the Pricing and Availability configuration, we configure the plan as Private and add a tenant ID for the restricted audience. We have already tested with two different tenant IDs, but the offer cannot be published and Partner Center displays the following message: "This account is not eligible for publication due to invalid payment, pending payment, or invalid tax information." Questions: Could this error be related to the publisher account's Payout/Tax profile rather than the tenant ID used for the private audience? Is there any way to identify which payment/tax validation is failing in Partner Center? Screenshot attached. Additional context: the tenant ID used for the private audience was validated with multiple tenants, so we are trying to determine whether this is actually a publisher account configuration issue rather than a tenant eligibility issue.Stop searching for training. Start building skills faster.
Your next learning opportunity could be one question away. The Microsoft Partner Skilling Hub AI Agent is now available in the Microsoft Partner Skilling Hub. Designed to make skilling more personalized and efficient, the agent provides tailored recommendations, answers skilling-related questions, and creates technical skilling plans aligned to your role and goals. Instead of navigating multiple learning destinations, tell the agent what you want to achieve. It can surface relevant content from the Partner Skilling Hub, LevelUp, and Microsoft Learn and build a learning path tailored to your needs. To access the agent, open the Microsoft Partner Skilling Hub and select the AI Agent icon in the lower-right corner of the homepage. No separate installation or application is required. Check out the demo video for more information. Already tried it? Share how you're using the AI Agent and which recommendations have been most valuable for your team's skilling journey. Build your plan now in the Skilling Hub.Blocked by Runs on Trust — Ref 715-123160, no workspace created
Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." Reference number: 715-123160 Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3 Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23 No Partner Center workspace was created, so I can't raise a standard support ticket. Requesting escalation to the Vetting/Trust & Safety team for manual review.Stuck Developer Email Verification / Missing Resend Button – Support Ticket 2608070010001935
Ticket ID: 2608070010001935 Issue: Completed Partner verification on Aug 3, 2026. Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Contact Email: email address removed for privacy reasons Please look into this issues as soon as possible. I have been stuck in the verification stage for the last 3 weeks and this is causing delay to the launch of my product. Much appreciated.
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- Welcome to the August edition of Partner Center Technical Corner. This month’s updates are designed to empower you to identify growth opportunities, manage customer and subscription scenarios wit...Aug 18, 2026
- Learn about 293 new offers that went live in Microsoft Marketplace, a single destination to find, try, and buy cloud solutions, AI apps, and agents to meet your business needs.Aug 18, 2026
