Join us May 6: Learn how Microsoft Teams is helping SMBs thrive
Running a small or medium-sized business means wearing every hat at once — sales lead, customer support, IT admin, and marketing team, often before lunch. The tools you rely on need to keep up without getting in the way. That's exactly the conversation we're hosting next week. On Wednesday, May 6, the Microsoft Teams SMB product team is going live for a focused 40-minute session designed specifically for small and medium businesses. What you'll learn Angela Chin, Principal PM Manager on the Teams SMB team, will walk through the latest updates in Microsoft Teams built with smaller businesses in mind: Get going faster — onboarding improvements that take SMBs from sign-up to collaboration in minutes. Deeper customer connections — features that turn Teams into a front door for your customers. Effortless cross-business collaboration — work with vendors, contractors, and partner businesses as naturally as your own team. Bring your questions Connect directly with the Teams SMB product team, ask questions, and share feedback that shapes the roadmap. Who should attend SMB owners and operators, IT pros supporting smaller businesses, partners and consultants, and anyone evaluating Teams. Save your seat Wednesday, May 6, 2026, 8:05–8:45 AM PT. Free to attend. 👉 Register here
Making shifts not visible to all team members
Is there anyway to make shifts private, where only the specific team member that the shift is intended for can see it I can not seem to find a setting to restrict team members to only viewing their own shifts. Short of creating a team for each individual member....is there a way I am missing?
## Advanced Copilot Prompt for High‑Fidelity Teams Meeting Analysis (v1.5)
## Advanced Copilot Prompt for High‑Fidelity Teams Meeting Analysis (v1.5) I’ve been working on a structured Copilot prompt designed to dramatically improve the quality of meeting analysis inside **Microsoft Teams**, especially when the default Intelligent Recap doesn’t capture enough nuance, decisions, or actionable follow‑ups. This prompt produces a detailed, repeatable output that includes: - TL;DR executive summary - Meeting quality assessment - Prioritized action items table - Confirmed vs. tentative decisions - Open questions & risks - Mind‑map style outline - Timeline of key moments - Confidence & source citations - Tech jargon glossary - Planner‑ready task export It’s now at **version 1.5**, and I’m sharing it publicly for anyone who wants deeper meeting insights or more reliable task handoff into Planner. --- ### Why I Built This In many engineering, security, and cross‑functional meetings, clarity is everything. The default recap is helpful, but sometimes too generic. I wanted something that: - Reduces ambiguity - Surfaces decisions clearly - Highlights risks and open questions - Produces actionable, Planner‑ready tasks - Works consistently across different meeting types - Enforces strict inference rules to avoid hallucinations If your team relies heavily on Teams + Copilot, this can significantly improve meeting outcomes. --- ### What’s Included The full prompt includes: - Strict ordering rules - Anti‑hallucination constraints - Fallback rules for missing data - TL;DR section - Speaker‑labeling rules - Timestamp restrictions - Bullet‑length limits - Planner task title constraints - Deduplication rules - Tone consistency - Signal‑to‑noise filtering I’ve included the complete prompt below for anyone who wants to use or adapt it. --- ### How to Use It 1. Open the **Recap** tab of any Teams meeting with transcription enabled. 2. Click **Open Copilot**. 3. Paste the entire prompt into the Copilot compose box. 4. Wait for the structured output (usually 30–120 seconds). 5. Copy the Planner tasks section directly into Planner or Copilot for Planner. --- ### Looking for Feedback If you try this prompt, I’d love to hear: - What worked well - What didn’t - What you’d like added in v1.6 - Any edge cases or meeting types where it struggled I’m planning to maintain this as a community resource, so suggestions are welcome. Thanks to everyone experimenting with Copilot in Teams — the creativity in this community is incredible. --- ### Full Prompt (v1.5) ````markdown ```markdown # ============================================================ # PROMPT NAME: Advanced Teams Meeting Analyst (Copilot Enhancement) # ============================================================ # Version: 1.5 # Author: Scott M # Last Updated: 2026-01-14 # # Goal: # Use Microsoft Copilot in Teams (Recap tab or live meeting) to generate a highly structured, # high-signal meeting analysis that goes far beyond the default Intelligent Recap output. # Produce executive summary with TL;DR, prioritized action items table, confirmed/tentative decisions, # risks/open questions, mind-map outline, timeline, quality assessment, confidence/sources, # tech jargon glossary, and Planner-ready task export—all derived strictly from the transcript, # shared screens, chat, and attachments. # # Why This Is Superior to Default Teams/Copilot Processing: # - Default Recap: Basic chapters, highlights, simple tasks, attendance—often generic and misses nuance. # - This custom prompt: Forces strict inference rules (no hallucinations), adds confidence labeling, # decision status, risks section, mind-map structure, quality flags, source citations, # jargon glossary, and direct Planner integration for seamless task handoff. # Delivers scannable, professional-grade notes + actionable tasks for tech/engineering teams. # # Audience: # Microsoft 365 Copilot users in Teams-heavy environments who want deeper analysis # and direct bridge to Planner for follow-up execution. # # Non-Goals: # - This is NOT a replacement for legal/compliance-grade minutes. # - This is NOT verbatim transcription (use the native transcript for that). # - Relies on Teams transcription quality (enable Intelligent Speakers if available). # # Usage Instructions: # 1. Prerequisites: # - Ensure the meeting had transcription enabled (Meeting options → Record & transcribe → Allow transcription). # - For best speaker attribution: Enable Intelligent Speakers (if your org supports it) or have participants use their names clearly. # - Copilot license required (M365 Copilot or Teams Premium for full Recap features). # # 2. Post-Meeting (Recommended – Recap Tab): # - Go to the Teams meeting chat → Click the Recap tab (appears after meeting ends and processing finishes). # - Click Open Copilot (or the Copilot icon in the top-right of Recap). # - In the Copilot pane compose box, paste this ENTIRE prompt and press Enter/Send. # - Wait 30–120 seconds (longer for 60+ min meetings) for the full structured output. # # 3. During Live Meeting (Quick Catch-Up): # - While the meeting is active → Click the Copilot icon in the meeting controls. # - Paste the prompt (or a shortened version if time-sensitive) and ask for real-time summary/actions so far. # # 4. After Output Appears: # - Review the markdown sections—copy any part (e.g., Action Items table, Planner tasks) directly. # - For Planner handoff: # - Copy the entire "10. Planner Integration" section. # - Open Planner (in Teams app or planner.microsoft.com). # - Option A: Manually create tasks by pasting titles/descriptions. # - Option B: In Planner's Copilot pane (if available): Paste the tasks list and say "Create these tasks in my [plan name] plan". # - Save/export: Copy full output to OneNote, Word, or email for sharing. # # 5. Refinement & Follow-Ups (Highly Recommended): # - In the same Copilot pane, type targeted follow-ups like: # - "Expand the Risks section with mitigation ideas" # - "Draft a professional follow-up email to attendees including the summary and action table" # - "Create these tasks in Planner plan 'Engineering Syncs'" # - "Explain [specific jargon term] in more detail" # - "Prioritize the action items by impact" # - Iterate until satisfied—Copilot remembers context in the session. # # 6. Tips & Troubleshooting: # - If output is incomplete: Re-paste the prompt or say "Regenerate full analysis". # - Short meetings (<15 min): Output may be concise—ask for more detail if needed. # - No Recap tab? Ensure recording/transcription was on; wait 5–10 min post-meeting. # - Sensitive meetings: Redaction is automatic per rules, but double-check output. # # Changelog: # v1.0 - Initial release # v1.1 - Added confidence/sources + follow-up suggestions # v1.2 - Added Tech Jargon Glossary # v1.3 - Added Planner Integration section # v1.4 - Expanded Usage Instructions into detailed, step-by-step guide with prerequisites, live/post options, refinement examples, and troubleshooting # v1.5 - Added strict ordering rules, anti-hallucination constraints, fallback rules for missing data, TL;DR section, speaker-labeling rules, timestamp restrictions, bullet-length limits, Planner title constraints, deduplication rules, tone consistency, and signal-to-noise filtering # # ============================================================ # CRITICAL INSTRUCTIONS (STRICT) # ============================================================ - Do NOT summarize, restate, or comment on this prompt. Produce only the meeting analysis. - Follow the numbered sections in the exact order shown. Do not omit, reorder, merge, or rename sections. - If any section lacks sufficient evidence, include the header and write: **“No reliable data found.”** - Derive ALL content ONLY from the Teams transcript, shared content, chat, and attachments. - NEVER invent details. If unclear, mark as “Unclear” or “TBD.” - Use neutral labels (Speaker A, Speaker B, etc.) if speaker names are not confidently identified. - Assign deterministic speaker labels based on first appearance. - Redact sensitive info as [REDACTED] and flag in Risks. - Include inline citations [Transcript HH:MM, Slide X] where possible. - Keep bullet points ≤ 20 words unless quoting transcript evidence. - Exclude small talk, greetings, jokes, or irrelevant chatter unless they directly impact decisions or tasks. - Only include timestamps if explicitly present in the transcript. Never estimate or invent them. - Deduplicate action items, decisions, and risks before final output. - Maintain a professional, concise, cross-functional technical PM tone. - Planner task titles must be ≤ 10 words and start with a verb. # ============================================================ # OUTPUT FORMAT (USE EXACTLY) # ============================================================ **TL;DR (1–2 sentences)** A concise, high-level summary of why the team met and what was resolved. --- 1. **Meeting Quality Assessment** - Clarity: [Good | Fair | Poor — brief explanation] - Speaker overlap / noise: [Low | Medium | High] - Estimated accuracy: [High | Medium | Low — justification] 2. **Executive Summary** Start with 1–2 sentence overview. Then provide 5–8 bullets covering: - Purpose - Attendees (names or count if unclear) - Key topics - Outcomes - Next steps 3. **Action Items** | Priority | Owner | Task Description | Due Date | Timestamp | Dependencies | Status | Notes | |----------|-------|------------------|----------|-----------|--------------|--------|-------| **Rules:** - Sort by Priority (High → Medium → Low), then Due Date. - Infer owners/dates ONLY if explicitly stated or clearly volunteered. - Default Priority: Medium; Status: Open. - Titles ≤ 10 words, start with a verb. - Deduplicate similar tasks. 4. **Key Decisions** - **DECISION:** [What was decided] - Status: [Confirmed | Tentative | Disputed] - Confidence: [High/Medium/Low — reason] - Rationale: [Why] - Impacted: [Who] - Evidence: [Transcript HH:MM or Slide reference] 5. **Open Questions & Risks** **Open Questions** - [Unresolved or unclear items] **Risks** - [Ambiguity, missing owners, conflicting views, scope creep, technical risks, etc.] 6. **Mind Map Outline (Hierarchical Outline)** - Main Topic 1 - Subtopic A - Action / Decision / Fact - Subtopic B **Rules:** - Max 5 main topics - Max 3 levels deep - ≤ 8 words per node - Prune low-signal branches 7. **Timeline of Key Moments** - HH:MM – [Brief one-line description] - HH:MM – [etc.] *Only include if timestamps exist; otherwise write “No reliable data found.”* 8. **Confidence & Sources Summary** - Overall confidence: XX/100 - Key sources: [Transcript HH:MM, Slide X, Chat message, etc.] 9. **Tech Jargon Glossary** - TERM: Definition (1–2 sentences) *Include only if relevant terms appear.* 10. **Planner Integration: Ready-to-Create Tasks** Numbered list, each formatted as: 1. **Task Title:** [≤10 words, verb-led] - Assigned to: [Owner or TBD] - Due: [Date or TBD] - Priority: [High/Medium/Low] - Description: [Brief details + dependencies/notes] - Labels/Buckets: [Suggested grouping] **Rules:** - Only include items with clear action/owner potential. - Group related tasks under consistent buckets. - Deduplicate tasks. --- **Follow-Up Prompts (suggest 3–5)** - “Create these tasks in Planner plan ‘X’.” - “Expand the Risks section with mitigation strategies.” - “Draft a follow-up email summarizing this meeting.” - “Prioritize action items by impact and urgency.” - “Clarify ambiguous decisions and propose next steps.”
Teams Customer Connect: Now available globally in 26 languages
We're excited to announce that Customer Connect web chat in Microsoft Teams (previously called Live Chat) is now available globally, supporting 26 languages and bringing seamless customer engagement to businesses worldwide. For small and medium-sized businesses, every customer interaction matters. Whether someone discovers your business through a Google search, a social media post, or a friend's recommendation, the moment they land on your website is critical. With Customer Connect in Teams, you can now connect with these potential customers instantly no matter where your business is based in the world. A better way to connect with customers Your website is often the first-place potential customers interact with your business. When they have questions, waiting hours or days for an email response isn't ideal – neither for them nor for you. Customer Connect let you respond instantly to website visitors directly within Teams. No more switching tools. What's new with global availability With support for 26 languages, businesses can now provide customer support no matter where you operate. Whether you are based in Tokyo, São Paulo, or Berlin, you can set up Customer Connect to interact with customers in your preferred language. Supported languages Czech, Danish, German, English (Canada), English (United Kingdom), English (United States), Spanish (Chile), Spanish (Spain), Spanish (Mexico), French (Canada), French (France), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Vietnamese, Chinese Simplified (China), Chinese Traditional (Taiwan) Key capabilities Simple setup Add the Customer Connect chat widget to your website in minutes. Configure your welcome message, set your availability, and you're ready to start conversations. Native Teams integration Chats appear alongside your regular Teams conversations. All customer interactions are automatically tracked and organized in Teams channels and Microsoft Lists, giving your team full visibility into every conversation. Customers can also book appointments directly with members of your team, making it easy to schedule follow-ups or provide high touch support. Getting started If you're already using Microsoft 365 Business, Customer Connect is included - no additional licensing required. To enable Customer Connect: Open the Admin app in Teams Configure your Customer Connect chat widget settings Add the chat widget to your website Start receiving and responding to customer chats in Teams Learn more Set up Customer Connect for your business Start a discussion with us Microsoft Teams - Small Business Community
Teams SMB at Microsoft 365 Community Conference
We are looking forward to meeting SMBs and SMB partners attending the Microsoft 365 Community Conference next week. 📅 Learn more about the conference and register today. We have a wonderful lineup of Teams SMB-focused events: 🎤 Teams SMB Breakout Session – Deepening Customer Connections for Your SMB Through Teams Learn about the latest ways Teams is making it easier for SMBs to get started, deeply connect with their customers, and collaborate effectively with other businesses. Thursday, 9:00 AM – 9:45 AM | Oceana Grand 10 (Pacific Resort) ⚡ Teams SMB Lightning Talk – How Teams Helps SMBs Build Real Customer Connections Deep dive into how live chat in Teams is helping SMBs build stronger customer connections. Wednesday, 3:15 PM – 3:35 PM | Microsoft Booth in the Expo Hall 🤝 SMB Meet and Greet Meet other SMBs, SMB partners, and members of the Teams SMB product team. Make a connection, share feedback, and grab some swag stickers made with SMBs in mind. Wednesday, 11:30 AM – 12:30 PM | Caicos 1 🗣️ Teams SMB Roundtables Shape the future of Teams SMB by sharing your feedback and insights. Tuesday, 2:45 PM and Thursday, 10:00 AM | Java Sea 1 (Pacific Resort) 🏢 SMB Office Hours Meet product team members focused on improving Microsoft 365 for SMBs. Share feedback, ask questions, and make connections. Check the conference app for the latest times and venues. Wishing you safe travels to Orlando — see you there!Simplified controls for managing external collaboration in Teams admin center
We know that collaboration with customers, vendors, and partners outside of your small or medium business is critical to your success. We also know that many SMBs have limited IT admin resources, and setup can be a challenge. To make external collaboration setup in Microsoft Teams easier for your SMB, we have introduced a new overview page in Teams admin center that consolidates settings into a single view and have simplified how we describe the settings you can apply. From the new settings, you can select from pre-configured modes that quickly set smart defaults that are right for your business. If your business is open to external collab across chats, calls, meetings, and teams and channels, you can select Open mode to quickly get setup If your business is more conservative, you can select Controlled to align to pre-existing external collab defaults If you want full control of what is enabled and disabled for your business, you can always select Custom as well We're looking forward to hearing your feedback about the new settings experience. Learn more about how you can use these settings, Unified external collab settings managementMore standards are coming to the Teach Module and Teams for Education!
Hi everyone! As educators, you have told us that aligning lessons, assessments, and classroom materials to the standards you actually use is one of the most important parts of making AI-powered teaching tools useful in practice. When standards are available and easy to apply, it becomes much faster to create materials that fit your local curriculum and instructional goals. That is why we are continuing to expand the standards experience across Microsoft Education. We are excited to share a new wave of international standards coming to the standards experience in Teach and in Teams for Education. These standards will support experiences in the Teach module across Lesson Plans, Quizzes, and Rubrics, and they are also coming to Assignments in Teams for Education. If you don't see your country listed, you can request more standards at this link. In this post, we will share what is coming this week, what is planned over the next two months, what we are targeting for summer, and how we plan to keep you updated going forward. Why this matters Standards alignment helps you spend less time translating curriculum requirements into classroom materials and more time supporting student learning. Whether you are building a lesson plan, generating a quiz, creating a rubric, or preparing future assignments workflows in Teams for Education, access to the right standards makes those experiences more relevant and easier to use. Our goal is to keep expanding coverage so more educators can work with the standards they already know and trust, in more countries, subjects, and grade bands. New standards added in 2025 In 2025, we expanded standards coverage with a new set of international additions, including: Austria Canada - Ontario Early Language Learners Health & PE Technology Education Art Canada - Quebec Francophone Canada - Ontario World Languages French as a Second Language Native Languages American Sign Language as a Second Language Classical Studies and International Languages Egypt England Arts Education Health & PE World Languages Technology Education Career Technical Education Finland Kuwait UK GCE AS and A Level Qualifications across a broad range of subject areas These additions helped expand standards coverage beyond core national frameworks and into more subject-specific and qualification-based experiences. Recently added We have already started rolling out new international standards this spring. Recent additions include: Czech Republic UK additions, including recent support for Scotland, Wales, and UK GCE AS and A Level qualifications New Brunswick - Technology Standards Kuwait - Language Arts, Math, Social Studies Estonia - Language Arts, Math, Science Estonia - Social Studies Latvia New Brunswick - Language Arts, Math, Science, Social Studies These recent additions laid the groundwork for the next wave of standards now arriving across Teach and Teams for Education. Coming this week This week, we are adding the following standards to the standards experience in Teach and Teams for Education: Finland Lithuania Norway Romania These additions continue our recent rollout of international standards and expand access for educators who want to align AI-assisted lesson creation and assessment workflows to local curriculum expectations. Coming in the next two months Over the next two months, we expect to continue expanding standards coverage with the following additions: Slovakia Sweden Egypt Canada - Quebec Francophone Standards India NCERT - Hindi Language Arts India NCERT - Sanskrit Language Arts Bahrain Lebanon Oman Qatar Greece We also have additional standards in progress that are on the roadmap, with timing still being finalized: Austria Kuwait - Science India NCERT - Urdu Language Arts Australia ACARA National Technology Education Health & PE Art Languages Canada - New Brunswick additional subject expansion Health & PE Art Languages Norway vocational standards As these become available, they will light up the same standards-backed experiences across Teach and Teams for Education. Planned for summer Looking ahead, we are planning an even broader set of standards expansions over the summer. This work is designed to add more international coverage across core subjects and additional curriculum frameworks. The following are planned for summer: Belgium - Flemish Catholic Network Standards (VVKSO) Language Arts, Math, Science, Social Studies Canada, British Columbia ADST (Entrepreneurship & Marketing) Career Education (Career-Life Education, Career-Life Connections) Core Competencies Canada: Ontario Business Studies Canadian & World Studies Co-op Ed Guidance & Career Ed Ontario Catholic expectations (ICE) CEFR (Common European Framework of Reference for Languages) Language Arts Portugal Language Arts, Math, Science, Social Studies Germany: NRW State Kernlehrplan Language Arts, Math, Science, Social Studies Hong Kong Language Arts, Math, Science, Social Studies Turkey Language Arts, Math, Science, Social Studies Vietnam Language Arts, Math, Science, Social Studies Costa Rica Language Arts, Math, Science, Social Studies Peru Language Arts, Math, Science, Social Studies Guatemala Language Arts, Math, Science, Social Studies Morocco Language Arts, Math, Science, Social Studies Croatia Language Arts, Math, Science, Social Studies Kenya Language Arts, Math, Science, Social Studies Bolivia Language Arts, Math, Science, Social Studies Chile Language Arts, Math, Science, Social Studies Pakistan Language Arts, Math, Science, Social Studies Panama Language Arts, Math, Science, Social Studies This planned summer wave reflects our continued focus on expanding standards coverage in ways that are useful for real classroom workflows across regions. Where you will see these standards As standards coverage expands, educators will see the impact across several experiences: Teach module - Lesson Plans Teach module - Quizzes Teach module and Teams for Education – Rubrics Teams for Education – Assignments Instructions (Coming soon) This means more opportunities to use standards as part of lesson creation, assessment design, and classroom workflows without having to start from scratch. What this means for educators As more standards become available, you will be able to: Align lesson materials to more local and regional curriculum requirements Build quizzes and rubrics that better reflect what students are expected to know and do Use standards-backed workflows in Teach across more countries and subject areas Prepare for future standards-aligned experiences in Assignments in Teams for Education For educators working across multiple countries, languages, or curriculum systems, this expanded coverage can help reduce manual work and make AI-generated outputs more relevant to your teaching context. We plan to keep sharing updates We also plan to share regular blog updates roughly every quarter so you can see what standards are newly available, what is rolling out next, and where we are continuing to expand coverage. Our goal is to make these updates easier to track so educators, school leaders, and partners can stay current on what is available in the standards experience across Microsoft Education. Helpful links Getting started with Teach Modify content - Align to Standards Microsoft Teams for Education International standards currently available through EdGate Request additional standards Share feedback with us by joining our EDU Insider Program Have questions or want to let us know which standards you would like to see next? Drop a comment below or submit a request through our Standards Feedback form. We would love to hear what curriculum frameworks matter most in your classrooms. Until next time, Samantha Fisher · Microsoft Education
