What’s the best way to differentiate a SaaS offer from a Teams offer in Microsoft Marketplace?
Hey community! Our app is transactable, and we currently have two offers live in Marketplace: Saas and MS Teams offers. However, some of our customers find it confusing and aren’t sure which one they should choose. We also always prefer them chosing Saas so we can track everything via Partner center. What’s the recommended way to structure or differentiate the two offers so the choice is clear for customers? For example, should we use different naming, descriptions, or positioning for each offer? Would really appreciate any best practices or examples from others who have faced it!What's New in Microsoft EDU - Back to School 2026 webinar
Get ready for back to school (Northern Hemisphere) with the latest product updates from Microsoft Education. In this webinar, we’ll showcase new AI-powered tools, teaching resources, and product updates designed to help educators save time, personalize learning, and support every student. You’ll see what’s new across Microsoft 365 Copilot, Teams for Education, OneNote, and more, including: ✅ Teach module in Microsoft 365 Copilot ✅ Copilot Notebooks ✅ Study and Learn agent ✅ Learning Zone ✅ Teams for EDU updates ✅ The latest OneNote EDU updates And more! Join us for practical demonstrations, helpful tips, and new ideas you can put to work as you prepare for a successful school year. And don't worry if you can't make it live, we will be recorded and posting this on the Microsoft Education YouTube channel afterwards. 📅 When: Wednesday, August 26th @ 8am Pacific Time 🔗 Register here: https://df.events.teams.microsoft.com/event/df.8c4f06fc-399f-4603-8023-f5fd92601bd1@72f988bf-86f1-41af-91ab-2d7cd011db47?source=copyLinkOneEventsShareDialog Mike Tholfsen Group Product Manager Microsoft Education
Make an alert icon of new messages from other accounts/Orgs on top right in TEAMs
The icon of activity in other accounts and orgs moved to bottom left sucks, user would easily miss noticing new messages from other accounts/org. It's better to keep an alert icon next to user icon on top right for easier notification.
Add Location to a Webinar
Hello! I appreciate Webinars are designed to be online - but does anyone know if it's possible to be able to add the Location field to Webinars? We often have hybrid meetings and it would be great to include Location. I have tried to add Location within Outlook after it's published, but this location does not then transfer down to those who register for the webinar. If I created a custom template (which I know requires Teams Premium) can I include Location on a custom template?
Teams Customer Connect: Now available globally in 26 languages
We're excited to announce that Customer Connect web chat in Microsoft Teams (previously called Live Chat) is now available globally, supporting 26 languages and bringing seamless customer engagement to businesses worldwide. For small and medium-sized businesses, every customer interaction matters. Whether someone discovers your business through a Google search, a social media post, or a friend's recommendation, the moment they land on your website is critical. With Customer Connect in Teams, you can now connect with these potential customers instantly no matter where your business is based in the world. A better way to connect with customers Your website is often the first-place potential customers interact with your business. When they have questions, waiting hours or days for an email response isn't ideal – neither for them nor for you. Customer Connect let you respond instantly to website visitors directly within Teams. No more switching tools. What's new with global availability With support for 26 languages, businesses can now provide customer support no matter where you operate. Whether you are based in Tokyo, São Paulo, or Berlin, you can set up Customer Connect to interact with customers in your preferred language. Supported languages Czech, Danish, German, English (Canada), English (United Kingdom), English (United States), Spanish (Chile), Spanish (Spain), Spanish (Mexico), French (Canada), French (France), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Vietnamese, Chinese Simplified (China), Chinese Traditional (Taiwan) Key capabilities Simple setup Add the Customer Connect chat widget to your website in minutes. Configure your welcome message, set your availability, and you're ready to start conversations. Native Teams integration Chats appear alongside your regular Teams conversations. All customer interactions are automatically tracked and organized in Teams channels and Microsoft Lists, giving your team full visibility into every conversation. Customers can also book appointments directly with members of your team, making it easy to schedule follow-ups or provide high touch support. Getting started If you're already using Microsoft 365 Business, Customer Connect is included - no additional licensing required. To enable Customer Connect: Open the Admin app in Teams Configure your Customer Connect chat widget settings Add the chat widget to your website Start receiving and responding to customer chats in Teams Learn more Set up Customer Connect for your business Start a discussion with us Microsoft Teams - Small Business CommunityCalling all IT Admins - webinar on configuring Copilot Chat and updates for Students 13+
This IT Admin-focused workshop walks through how to configure Microsoft 365 Copilot Chat, from your tenant all the way to the end-user experience. When you enable Copilot Chat for students 13+, they will also get access to the new Study & Learn agent, Copilot Notebooks, Learning Activities and more. We cover the latest features that are available — including the new 13+ student configuration options, CSV, SDS and Powershell uploads, Copilot agents & extensibility, and updated licensing & security controls. By the end, you’ll be able to confidently deploy, manage, and optimize Copilot Chat in your environment so your users can safely harness AI productivity from day one. This 45-minute webinar will be led by Bill Sluss Principal Product Manager from the Microsoft Education team. When: Wednesday, August 19th @ 8am Pacific time Register: https://df.events.teams.microsoft.com/event/df.95feda23-419a-4d99-bfad-f7e4fd52a498@72f988bf-86f1-41af-91ab-2d7cd011db47?source=copyLinkOneEventsShareDialog Mike Tholfsen Group Product Manager Microsoft Education
Microsoft Mesh Education Licensing
Microsoft Education and Product Teams, I am writing to advocate for the inclusion of Microsoft Mesh (Immersive Spaces and Events) within the Microsoft 365 Education SKU family (A1, A3, and A5). Currently, Mesh is available across nearly every commercial license family, from Teams Essentials to E5 Enterprise, but is explicitly excluded from Education tenants. As documented in several Learn Q&A threads and service plan manifests, the MESH_IMMERSIVE_FOR_TEAMS service plan is simply not provisioned for EDU customers. The current state is one of silent exclusion, creating several critical hurdles: Pedagogical: Immersive technology is one of the most requested features for remote and hybrid learning to combat "Zoom fatigue" and increase student engagement. Education is a high-value use case for 3D immersion. Parity: Universities and K-12 institutions on A5 licenses pay for "top-tier" features but are denied the innovative tools available to a "Business Basic" user. If you are a small business on a basic plan, you have Mesh. If you are a world-class University on A5, you are blocked. This isn't a "procurable" add-on; it is a licensing eligibility wall. Implementation: Current Microsoft guidance suggests schools move to Business or Enterprise licensing to access Mesh. This is not a viable solution for institutions with thousands of users, complex compliance requirements, and student-data privacy frameworks built specifically around EDU SKUs. We aren’t asking for a discount; we are asking for eligibility. We urge the product team to: Add the Mesh Immersive service plan to the A3 and A5 EDU license entitlements. Provide a clear roadmap for when Education tenants can expect feature parity with Commercial tenants. Education should be the vanguard of immersive collaboration, not an afterthought. We would appreciate a formal update on when this licensing barrier will be removed.
Teams Meeting Add-in Not Appearing in Outlook
The computer was rebuilt from scratch and reinstalled with a clean operating system. After the installation, all required Microsoft applications (Outlook, Teams, etc.) were installed and the user successfully signed in. However, the Teams Meeting add-in is not appearing in Outlook as expected. Within the Outlook Calendar/Appointment window, only the Skype Meeting option is visible, while the Teams Meeting option is completely missing. Checks Performed: New Microsoft Teams is installed and functioning properly. Outlook and Teams are both signed in with the user account. Outlook COM Add-ins have been checked. Disabled Items have been checked. Teams Meeting Add-in for Microsoft Office has been verified. Outlook updates have been checked. Microsoft Teams has been reinstalled. Outlook profile has been verified. Exchange mailbox is active and functioning correctly. Despite all the above checks, the Teams Meeting option is still not displayed in the Outlook Calendar/Appointment window, and only the Skype Meeting integration is available. Expected Behavior: The Teams Meeting button should be available within the Outlook Calendar/Appointment window, allowing users to create Teams meetings and automatically generate Teams meeting invitations. Request: Please why the Teams Meeting Add-in is not being loaded into Outlook and provide assistance in restoring the Teams Meeting functionality within the Outlook Calendar/Appointment interface. Attachments: Screenshot showing the current issue (Teams Meeting button missing) Screenshot showing the expected behavior (Teams Meeting button visible)
