Hardware workspace missing and MAICPP trust blocked
Hello Microsoft Partner Community Team, Our Hardware program is Active and our EV Code Signing certificate is Active, but the Hardware Dashboard workspace is missing. Partner Center Home only shows “My access”. Partner Center Help + support cannot create a support request because the required Workspace dropdown has no results. I also tried to enroll in Microsoft AI Cloud Partner Program only to create a workspace for support, but it was blocked by Microsoft Trust. Reference number: 715-123160 Transaction ID: d453b753-54c6-4a2d-9556-85e8a77d6d98 Correlation ID: c9eba9d7-7a6f-41e1-b318-30cc57a0b8d0 Please escalate this to Partner Center backend provisioning / Hardware Submissions & Signing support for manual review.
Verified - still no hardware developer program access
It took eight weeks under ticket 2604250040000011 to be verified. Now that I am verified, I do not have any developer program access or roles to assign. I have raised a new ticket 2606160040010562. JillArmour is there a way to make this actually get resolved please? It's great that I am finally verified, but the intention of the original request was to be able to use the program. I feel they have not understood and have closed the request. ThanksTrust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
Request to Reopen Account Workspace - Employment Verification Failure (Sole Trader Domain Alignment)
Hello Partner Compliance Team, I am writing to request a manual review and escalation to reopen my Partner Center verification workspace. My application was recently rejected at the Employment Verification stage, and my portal is currently displaying a locked banner stating that no appeals are available. Case Context: Legal Entity Name: Tim Martin Trading as TIM S IT Service Partner ID: 7123007 Structure: Registered Australian Sole Trader Root Cause & Corrective Action: The automated system appears to have flagged a domain misalignment because my primary login/contact email was initially set to a legacy domain (email address removed for privacy reasons). Because I operate as a sole trader, this legacy domain and my primary business domain are both fully registered under my exact same Australian Business Number (ABN). Furthermore, my official corporate business domain is already fully DNS-verified and linked directly as an active domain inside this exact same Microsoft tenant. Because the portal is currently locked, I am unable to modify the primary contact fields or upload supporting documentation to clear this automated flag. Request: Could a verification analyst please manually reopen my legal info workspace? This will allow me to align the primary contact email with the tenant's primary verified business domain and provide our official Australian Business Register (ABR) documentation to complete the process. Thank you for your time and assistance in resolving this loop.Enrollment blocked by trust verification - cannot publish Excel add-in
Hello, I am trying to enroll in the Microsoft 365 and Copilot program to publish an Excel add-in on AppSource. My enrollment is being blocked by the automated trust check immediately after submitting company information. Reference number: 715-123160 Transaction ID: 9c3fc538-f972-4ea3-bdd1-9056cc9ea9f2 Correlation ID: eb079fa4-1be5-4eca-8458-ac7eb738eacd Because the enrollment was blocked at this stage, no Partner Center workspace was created, so I cannot open a support ticket through the normal method. Please escalate this to the Partner Trust & Safety / Vetting team for manual review. Thank you.Microsoft Hardware Program Enroll
Team, I am trying to enroll in the Microsoft Hardware Program through Partner Center. The enrollment itself is failing/stuck. Your responses are repeatedly asking me to upload the EV certificate and referring to the standard documentation. However, the EV certificate upload option is NOT visible in my portal currently. As per the enrollment flow: Hardware Program enrollment must first complete successfully. Only after successful enrollment does the EV certificate association/upload option become available. Since the enrollment itself is not completing, I cannot proceed to the EV certificate step. I already followed the shared documentation before opening the ticket. Please review this as a backend enrollment issue instead of an EV certificate upload issue. I request you to: Verify my Hardware Program enrollment status from backend Check whether the account/program is partially provisioned Confirm whether the EV certificate step is being incorrectly enforced before enrollment completion Escalate this case to the Partner Center / Hardware Dev Center backend team I have already opened multiple tickets over the last month and received the same generic response repeatedly without resolution. Please review the actual portal state instead of sharing the same article again Ticket numbers: 2605040040001840 2604090040002224 2604290040001239 Error Code: unable to register Microsoft hardware program. getting this error Something went wrong. Please contact support. (ReferenceId: 351839c0-b44a-49df-08ec-08de913793cc) ThanksEnrollment blocked by automated trust check - request manual Vetting review (Ref 715-123160)
Hello Partner Compliance team, My company's enrollment in the Microsoft AI Cloud Partner Program was automatically blocked at the "Company information" step. The portal returned "Your request has been blocked" with no actionable detail. I retried after updating my Entra tenant organization name, and the block returned with the exact same reference number, which suggests a stable hold on the account rather than a re-evaluation. I am requesting an escalation to the Partner Center Vetting / Trust & Safety team for a manual review and reset of my blocked enrollment, so I can complete company verification. I have our official company registration document (Kbis) available on request. Reference details: - Reference number: 715-123160 - Transaction ID: 38c77056-f0fd-4453-acee-0a76ce3fbf8e - Correlation ID (attempt 1): 991aa3c9-7521-4e6c-ba49-91c0459e85cc - Correlation ID (attempt 2): 55e0418a-576d-4916-9f9c-5d60d9fee98c - Legal company name: CESYUM SAS - Tenant ID: 5da659a4-1b41-4f17-9590-5cb169678b0c - Tenant domain: cesyum.com - Enrollment account: email address removed for privacy reasons Could you please trigger a manual vetting review and reset the block so I can resubmit? Thank you for your help.
