Microsoft Hardware Program Enroll

Team,

I am trying to enroll in the Microsoft Hardware Program through Partner Center. The enrollment itself is failing/stuck.

Your responses are repeatedly asking me to upload the EV certificate and referring to the standard documentation. However, the EV certificate upload option is NOT visible in my portal currently.

As per the enrollment flow:

Hardware Program enrollment must first complete successfully.

Only after successful enrollment does the EV certificate association/upload option become available.

Since the enrollment itself is not completing, I cannot proceed to the EV certificate step.

I already followed the shared documentation before opening the ticket.

Please review this as a backend enrollment issue instead of an EV certificate upload issue.

I request you to:

Verify my Hardware Program enrollment status from backend

Check whether the account/program is partially provisioned

Confirm whether the EV certificate step is being incorrectly enforced before enrollment completion

Escalate this case to the Partner Center / Hardware Dev Center backend team

I have already opened multiple tickets over the last month and received the same generic response repeatedly without resolution.

Please review the actual portal state instead of sharing the same article again

Ticket numbers: 

2605040040001840

2604090040002224

2604290040001239

Error Code: unable to register Microsoft hardware program. getting this error Something went wrong. Please contact support. (ReferenceId: 351839c0-b44a-49df-08ec-08de913793cc)

Thanks