Auto selecting first email not working
Within the past few days, something changed in Outlook web mail where it no longer automatically selects the first email in whatever folder I'm in, and instead forces me to select something manually. I've always just opened webmail and it defaults to the inbox and auto-selects the first email listed, and I have the reading pane set to show on bottom. Something changed in the past couple days to where that no longer works. No matter what folder I go to, nothing is selected, forcing me to manually select the first email in each folder. I looked through the entire settings area, and I don't see anything to adjust this. Searching online, I see options of "What do you want to happen when you open Outlook", but that may be part of the classic layout options because in the new UI, I don't see anywhere to adjust this. All I want is to have it go back to the previous behavior of auto-selecting the first email in the folder (inbox or any others) when I select the folder. How to I set it back to that behavior? Also to note - in Outlook desktop, it works like it always did (when I open the desktop client, it defaults to the inbox and has the first email auto-selected so I can view it in the pane below), so this appears to only be in webmail. I've tried re-sync, cleared browser cache, and even across multiple browsers, but they all do the same and won't auto-select the first message, so it appears to be some setting in O365 on the web/cloud side, I just can't figure out how to change it.
Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I received an error message and cannot retry. I tried another phone number but I did not receive any SMS and now I cannot use my original number again. I tried all support options through https://support.microsoft.com/home/contact . I changed my password twice, completed the account recovery form, changed the password again, cleared cache, switched networks, changed browsers and used incognito mode. Nothing worked. When I enter my main number, it shows “Something went wrong” and does not go to the next step. When I use another number, I receive the “Try another verification method” error, even though no other method is available. My account is still logged in on my phone, but I cannot unlock it on the web or on other devices. I have had this account for more than 10 years and everything is linked to it. I even created another email to contact Microsoft Support, but it always redirects me to the same link and I cannot open an actual support ticket. Could someone from Microsoft please help me unblock my account or escalate this issue? I can provide any additional verification if needed. Thank you.
Inserting tables and formatting in Outlook for web
Please could anyone help with the problem of inserting tables into an e-mail message in the web version of Outlook? The previous workaround of converting the message to HTML has been removed by Microsoft. Now the insert table is permanently greyed out (along with other formatting buttons) There does not seem to be any way of converting the message from plain text to HTML. This is proving to be really frustrating, so any help from the community would be very much appreciated. Working on a laptop running Windows 11.
Add-in without Connected Experience
I've developed an Outlook Add-in using the new web tech based approach (not a legacy COM Plugin). One of our customers wants to use said Add-in, but they have the requirement that they can't enable the "Connected Experience" for their Outlook. Is it possible in any way to use an Outlook Add-in without having to enable the "Connected Experience" or is this just not an option?
Cannot reset account password
I created an email address for RSVP purposes. I do not remember the password, and cannot find what I wrote it down on, and have never sent an email from it so I cannot provide enough information to recover the account. I have phoned support and all the bot does is refer me to the website reset which does not work. How can I talk to a real person or recover this account?Personal Microsoft account security code
Dear Microsoft Outlook Support Team, I am currently facing an issue while trying to reset my Outlook account password. I have forgotten my password and attempted to reset it, but I am encountering problems during the verification process. The system is asking for mobile verification codes multiple times, and I am receiving an error message stating that the service is not available. Because of this, I am unable to complete the password reset process. I kindly request you to assist me in resolving this issue and help me regain access to my account as soon as possible. Thank you for your time and support.
Last week my office changed color to blue and i spoted opening pdf files
Last week my office changed color to blue and i spoted opening pdf files. when i try to open a pdf file says "Error and to try again later in a few moments" The Outlook online say the same thing. On my phone i can see the pdf fine. I tryied to repair the outlook, but didnt work.Classic Outlook: The People Card Is Not Retiring, Just the Expanded View
One part of this Classic Outlook update could easily confuse people, so it is worth clearing up. In June 2026, Microsoft is retiring the People Card Expanded View in Classic Outlook. The full People Card is not going away. Users will still be able to open the standard contact card. What is changing is the expanded view, which gives users a little more context and a few extra details in one place. It may seem like a small change at first, but these types of updates can still affect how users look up contact information and move through their daily work. I put together a full blog post that explains what is changing, what stays, and where users can still get the richer contact experience. Read the full post here: Classic Outlook Is Retiring the People Card Expanded View traccreations4e-p26 4/7/2026New Outlook Mail Templates – Demo + Step-by-Step Guide
New Outlook now includes a fully updated Mail Templates experience that supports images, tables, links, and modern formatting — unlike the older My Templates add-in. You can also import OFT files and even forward templates to colleagues using Forward as OFT. A few important notes for anyone upgrading from Classic Outlook: Templates created, revised, or saved in New Outlook are cloud-stored only These templates do not appear in the Classic Outlook Templates folder New Outlook templates cannot be used in Classic Outlook If you want a local copy for backup, the blog post below includes a simple download method If you're migrating from Classic OFT templates or evaluating the new workflow, these two resources walk through the entire process: 📌 Full video demo: https://youtu.be/uC0ZkCQyJuc 📌 Step-by-step blog guide: https://traccreations4e.com/new-outlook-email-templates/ Hope this helps anyone exploring New Outlook’s modern template workflow. Feel free to share it with your team. Many users have been waiting for this feature before entirely switching to New Outlook. #traccreations4e-p25 11/17/2025Two Linked Outlook Issues Causing Accidental Emails to Wrong Clients Feature Request + Bug Report
Hi Outlook Community, I'm posting this after a real incident at work where I accidentally sent a confidential email to the wrong client. After reflecting on what went wrong, I've identified two separate but related Outlook issues that compounded the mistake and I want to raise both here so they reach the right people. Bug: Autocomplete Recipient Changes After You Press Enter This one is subtle but dangerous. When you start typing a name in the To/CC/BCC field, Outlook shows an initial autocomplete suggestion. If you press Enter before the search fully resolves, the dropdown refreshes mid-selection and the contact that actually gets added is *different* from the one that was highlighted when you hit Enter. You don't get any warning. You believe you've selected the right person. You haven't. I've submitted this via the Feedback Portal here: https://feedbackportal.microsoft.com/feedback/idea/9a32197e-5424-f111-9730-0022485314bc Suggested fix: Freeze the highlighted contact reference at the moment Enter/Tab is pressed, independent of any ongoing background search refresh. --- Feature Request: Cross-Domain Recipient Warning (like the missing-attachment check) Outlook already warns you before sending if it detects you may have forgotten an attachment. I'd love to see a similar pre-send check for this scenario: You are about to send an email to recipients across 3 different organisations. Did you mean to do this? In consulting, legal, finance, and any client-facing role, it's very easy to accidentally include someone from Client B on an email meant only for Client A especially when contacts share similar names. A configurable domain-count threshold (default: 2 external domains) with a soft confirmation prompt would catch this class of mistake before it becomes a compliance incident. Key asks: - Configurable threshold (user-level) - Domain whitelist support (e.g., always allow your own org + a known partner) - Covers To, CC, and BCC combined - Non-blocking same UX pattern as the attachment warning I've submitted this as a feature request here: https://feedbackportal.microsoft.com/feedback/idea/9a32197e-5424-f111-9730-0022485314bc --- Has anyone else run into either of these? Would love to know if the autocomplete bug is reproducible for others that would help push it up the priority queue. Thanks for reading. Sudharm P
