New Outlook Unable to Close Since build 26220.8754 Update
Since build 26220.8754, I (and others) have been unable to close New Outlook using the X. I went into Windows Settings > Apps > Installed Apps > Outlook > click the 3 dots to the far right, select Advanced Options. Then select Reset. It worked for 1 time, but then the issue just showed right back up. I am not the only one with this issue, it has been reported here https://learn.microsoft.com/en-us/answers/questions/5933524/new-outlook-doesnt-close-with-x-any-longer?source=docs
Copilot Changes in New Outlook
Copilot in the New Mail has recently changed to this (I have a $30/mo subscription to Copilot through a business account): If I click on the little circle thing or press Alt+i it displays this with the text below already filled in: I never start prompts to Copilot with "Help me write an email to" so I always have to manually delete this text to enter the actual prompt. Once I do that, Copilot opens the full-blown sidebar with a big discussion. And to top it off, Copilot in the sidebar does not follow the Copilot drafting instructions I saved in the Copilot settings in Outlook. This is a regression compared to how Copilot used to work, which is shown in the screen below: Granted I only ever used "Auto rewrite" in that drop down menu so you could shorten it some. However, this version is better because: (1) it does not open a large sidebar and expect me to enter into a big discussion, (2) there is no pre-existing text in the prompt box so I can press a hotkey and quickly dictate my prompt using the built-in dictation in Windows, (3) it will follow the drafting instructions I saved in the Copilot settings in Outlook, and (4) it shows the option to Auto rewrite the text. I want Copilot to work the way it used to work and, especially, for Alt+i to open up the latter menu in all situations. I understand that some people might want to engage in a big discussion in the sidebar with Copilot, but don't make that the default.
Last week my office changed color to blue and i spoted opening pdf files
Last week my office changed color to blue and i spoted opening pdf files. when i try to open a pdf file says "Error and to try again later in a few moments" The Outlook online say the same thing. On my phone i can see the pdf fine. I tryied to repair the outlook, but didnt work."Add to Calendar" functionality in the New Outlook
When a user receives an email with a Calendar meeting attached to it, they are able to click on the dropdown in the attachment and select "Add to Calendar". This functionality is supposed to add the meeting to the calendar without opening the attachment/invite itself. However, when the user clicks on "Add to Calendar", the meeting is displayed temporarily on the Calendar and then disappears. If another calendar meeting is being "Added to Calendar", it doesn't show up at all, even temporarily. Occasionally, the second meeting is added successfully, however, the first meeting then disappears. This behaviour is reproducible using different, independent accounts and devices - personal devices, corporate devices, personal Live accounts, corp email accounts, etc. The only thing that does work is to open the attachment and use "+Add to Calendar" feature from the invite. Any ideas on what is causing this or how to address this?
New Outlook: Shadow contacts not stored in Outlook.com, no sync/export and missing Birthday calendar
I’m reporting a reproducible data‑integrity issue in the New Outlook for Windows that affects Outlook.com contact storage and synchronization. 🔍 Summary When a contact is created in the New Outlook, the client appears to save it successfully. However, the resulting contact is not stored in the user’s Outlook.com account as a normal cloud contact. Instead, it becomes what I would describe as a local “shadow contact” in the New Outlook cache. ⚠️ Observable Behavior • The contact appears in Outlook.com → People, but does not show “Stored in: Outlook” • The contact does not appear in Outlook.com CSV exports • The contact does not sync to mobile devices connected to the same account • The contact does not populate the Outlook.com Birthday calendar • The contact is lost if the New Outlook app is reinstalled or its local store is cleared 🧪 Steps to Reproduce 1. Open the New Outlook for Windows 2. Create a new contact and add a birthday 3. Save the contact 4. Open Outlook.com → People 5. Locate the contact — it will appear, but the “Stored in: Outlook” field is missing 6. Export contacts from Outlook.com (CSV) — the contact will not be present 7. Check a mobile device configured with the same Microsoft account — the contact will not be present 8. Check the Outlook.com Birthday calendar — the birthday will not appear 9. Reinstall the New Outlook app — the contact will be gone ✅ Expected Behavior • Contacts created in the New Outlook should be stored as first‑class Outlook.com contacts • They should appear with a proper “Stored in: Outlook” location • They should sync across devices, export via Outlook.com, and populate the Birthday calendar ❌ Actual Behavior • Contacts created in the New Outlook are effectively “shadow contacts” stored in a local cache • They look normal in the New Outlook UI, but they are incomplete, non‑synchronizing objects from the service’s perspective 📉 Impact • Silent data loss risk for users who assume contacts are in Outlook.com when they are not • Inconsistent contact and birthday data across devices and services • Split contact store model: • Real Outlook.com contacts • Local shadow contacts created by New Outlook 📎 What I’ve Already Done • Submitted feedback through the New Outlook (Help → Feedback → Report a Problem) • Submitted a detailed report via the Windows Feedback Hub • Contacted Microsoft Support, who advised that escalation must occur via Feedback 📣 Request I’m posting this here to document the issue publicly and to ask: • Can anyone from the Outlook / Exchange / Outlook.com team confirm this behavior? • Can other users reproduce this with the steps above? Given the data‑integrity implications, I’m hoping this can be brought to the attention of the relevant engineering team. Any confirmation, additional data points, or official guidance would be appreciated.Significant changes to the New Outlook Calendar Event User Interface
In October 2025, the New Outlook Calendar Event was redesigned to incorporate Copilot, leading to a complete user interface makeover. Many icons were rearranged. This blog post includes a screenshot, icon placement, and descriptions. New Outlook Scheduling Gets a Makeover - Copilot Chat Joins #traccreations4e-p25 10/29/2025
Emails Showing with Black backgrounds while NOT in dark mode?
New to the discussion forum but couldn't find anything about this online that wasn't years old already. We're using new outlook and there are emails that we've been getting (both tests of our own email campaigns and outside emails) that have been forced to use a black background regardless if it's on light/dark mode. It's odd and our emails aren't showing up correctly. If there is a way to fix it - would love to know. They only seem to appear correctly in the web browser version of outlook. I'm looking into ways to force our emails to show up the same in both light and dark mode but thought I'd ask if there was a fix just in case.The New Outlook seems to have lost a feature
Does anyone know how to get a default set (like we used to have) to automatically get a BCC of all email sent and replied to? I am using the client on my laptop and the IOS App on my iPhone. I am interested in knowing how to get this feature back. It used to be a setting - which is no longer available. I've tried creating rules and quick steps - neither has worked.Outlook for Mac event hard limit hiding events with a '+' in all views
Since a recent update, Outlook for Mac now rolls up events into a plus(+) button on Day, Three Day, Working Week and Month views. What this means is that despite having plenty of space to show events, they're hidden behind another button. I have a very busy calendar and mostly use the month view - I have a portrait monitor particularly used for the calendar at the office which is now totally useless because all the real estate that aspect creates is wasted. I don't understand what added value the + button brings when there is space to be used and I have tried and failed to find something I can configure to change it! Month View Example - Seems to have a 7 event hard limit Day View Example - Hard limit of three for all day events I would also love love love the ability to scroll through months in month view - for example, in the last two weeks of a month I want to be viewing the next 4-5 weeks not two weeks in the past I don't care about and only two weeks into the future. Seems like an easy ask?
