I need to speak to a person at Microsoft
Firstly, I don't know if this is the correct place to ask, if not, I apologise, and would be greratful if I could be directed to the correct medium. So..... *** I am writing this on behalf of someone else *** His account has been locked after he had been hacked and infected with a virus, and Microsoft will not unlock it. However, they have decided (today) to take his money for his 365 subscription, that he can't use, and doesn't want. When looking for a way to cancel it, the answer is log-in to his account and cancel it himself. BUT, he can't log in because the account is locked. He has tried looking for a phone number to speak to someone, but cannot find any. He has tried looking for a Live Chat, but, (if it exists) it is only available after he logs in. He just wants to cancel the subscription, and get a refund. Can someone please give me a contact number - preferably in the UK, but any English speaking representitive, in any countrty will do. Thanks,
Error office 365 e3 developer license will be deleted on XXXXX. Currently disabled
My Office 365 E3 Developer has been marked for deletion and disabled today. No earlier comms from Micrsoft or any sort of messages.It just locked our my E3 Developer license has there a not supporting it any more. I wanted to try and backup/export my mail box and no luck - the option is greyed out. My SharePoint admin center has been blocked also can't backup any of my files. I'm just helpless.What a shame Microsoft What other plans can i move to and what should i do now since Teams and mail is not working. Can I at least get a a grace period. Any resources or advice would be appreciated
Sole Admin Locked out of Microsoft tenant -- MFA Error 500121
Sole Admin Locked out of Microsoft 365 Tenant- MFA Error 500121 using OTPKEY Im the original administrator of a Microsoft 365 Business Basic tenant for the City of Briarcliff. Tenant: mailto:email address removed for privacy reasons Admin Account: mailto:admin@briarcliffar.onmicrosoft I can succesfully enter the correct password, nut MFA verification fails with error code 500121. I have original microsoft 365 setup email showing the admin account The microsoft purchase receipt and Order ID. Access to billing email account Control of the cityofbriarcliff.gov domain through Cloudflare. The tenant was never fully configured beyond the initial setup process. I was able to sign in originally and reached the Connect and Configure your domain page but did not complete deployment. I need assisstance with recovery of the sole administrator account and MFA reset for tenant. I can provide provide proof of purchase, original setup email, billing information, and proof of control of cityofbriarcliff.gov
Extend M365 Archive Quota capacity
In my organization, we are currently on the O365 E5 License with default 100GB mailbox size per user and 1.5TB archive quota. However, due to organizational policy and regulatory requirements, we are expected to keep all the data from inception. Hence, the requirement for a solution to extend our archive size from 1.5TB. From the official Microsoft documentation, https://learn.microsoft.com/en-us/office365/servicedescriptions/exchange-online-archiving-service-description/exchange-online-archiving-service-description#archive-storage-quota the maximum expansion of the archive mailbox is 1.5TB. Is it possible to extend the archive storage to an Azure blob? Like an automated script that moves the data from the Archive mailbox for each user to the Azure blob or any other storage service that does not have storage size limitation. I am open to suggestions. Thanks
DLP Exception for "Permission Controlled" Not Working (Microsoft Purview | RMS Template | Encrypt)
Hello, We are in the process of moving some of our mail-flow / transport rules over to Microsoft Purview. We don't want the DLP policy to apply when people click their "Encrypt" or "Do not Forward" buttons (RMS templates; OME encryption.) Putting "Permission Controlled" in the exceptions group should theoretically let the emails go through. The exception we have for when people put "Encrypt" in the subject line works (we have a mail-flow rule that encrypts those emails.) But actually clicking "Options" > "Set permissions on this item" > "Encrypt" doesn't remove the policy tip on an email draft, and people are unable to send the emails. Can someone verify that this rule is constructed properly? If so, we may have to reach out to Microsoft Support. Thank you so much for your time and help!
Creating an Office 365 User no longer lets you send email with password to User
Is this a new update? Before, on this page, when I wanted to create an Office365 User account, I had the option at the bottom where I could input an email so the User would receive the password for his first login, but the option no longer appears...
Unable to access Office 365 admin account
Hi Team, I am the administrator of the domain of my organization xyz0.onmicrosoft.com. Unfortunately, I am currently unable to access it because I lost my phone, and I no longer have the Authenticator app. Additionally, I do not have a mobile number, or a recovery email associated with my account, making it challenging to regain access to my portal. On a positive note, I do have a personal account with the same email address, which I can access. I also remember the password for my business admin account. However, due to the loss of my mobile phone and the Authenticator app, I am unable to login as I don't have 2FA code. I urgently need your assistance because I need to migrate all my Rackspace emails to Microsoft. Please let me know what information or verification I require to confirm that I am the administrator of this account.. Thanks for your help.
USB security key MFA prompt does not work on any app like Teams or Outlook, only via webbrowser
I have this issue on every computer or device I use. I use MFA and I'm a Global Admin. I ONLY have USB keys as my security method and have 3 added. If I'm using Chrome, Edge, any browser and get prompted for MFA, I simply insert the key, tap it, enter my pin, tap the key again and it works. However, for any desktop application, such as Teams, Outlook, etc, whenever it prompts me to log in, if I pick USB Security Key it just freezes and displays the loading progress bar at the top over and over. It does this on every computer I try, Mac, Windows, etc. The only option to ever authenticate is to go in, add the Microsoft Authenticator app as a MFA option, and then use that, then remove it as an option which is obviously not ideal. I have never been able to get USB security to work outside of a browser. If I access the same Teams, Outlook, etc from ANY web browser and get prompted, it works every single time. Please see screenshot above for what I'm referring to. The moment I click "Windows Hello or USB Security key" those blue dots just bounce across the top of the screen forever, it never proceeds past here. This is Teams when I'm trying to log in that's doing this. If I manually go to Teams on the web it will work fine. I can come back 4 hours from now and this screen will still be showing the same thing. As mentioned, ALL devices have this issue, it does not work on any computer, PC or Mac so it must be something with Microsoft 365. If it helps at all, I use Conditional Access and not security defaults.
