Copilot unavailable for other Outlook accounts and Defender won’t activate after Windows repair
Hello, I am posting here because Microsoft Chat Support directed me to the Tech Community after previously escalated support cases failed to resolve two issues with my Microsoft 365 subscription: Copilot works with my Microsoft account in New Outlook, but is unavailable when using other accounts within the same application. The Microsoft Defender app will not activate on my computer. To be clear, Copilot is not completely unavailable: it works with my Microsoft account. The unresolved issue concerns its availability for the other accounts added to New Outlook. Troubleshooting and support history I have already worked with Microsoft Support, including the Escalation Team. At their direction, I completed a repair installation of Windows 11. Both issues remain unchanged. In my latest chat, the support representative reviewed the case history and explicitly confirmed that all applicable troubleshooting steps had already been performed, including the Windows repair installation. Despite this, I was repeatedly directed to this forum. My requests to reconnect with the Escalation Team or continue the existing investigation were not accommodated. What I need clarified and investigated I suspect there may be an account-side subscription or entitlement issue, but this has not been confirmed. I need someone to establish the actual cause rather than repeat troubleshooting that has already failed. Specifically: Is Copilot supposed to be available for the additional accounts in New Outlook under my subscription? If there are restrictions, please identify exactly which subscription requirements or account limitations apply. Why will the Microsoft Defender app not activate, and can Microsoft verify whether the relevant subscription entitlement is correctly associated with my account? If an account-side investigation is required, how can my existing case be returned to the appropriate Microsoft support team? If these two symptoms have separate causes, please address them separately. I understand that community contributors cannot access my private account or internal support records. If the investigation requires that access, I need a clear route to a Microsoft team that can take ownership. I can provide my existing case reference through an appropriate private support channel. After completing an operating system repair at Microsoft’s request, I am understandably frustrated to be redirected to a public forum without a resolution or a clear escalation path. I am paying for this subscription and expect a concrete explanation of what should work, what is failing, and how it will be resolved. Please help me move this investigation forward without restarting the same troubleshooting cycle. Thank you, Christer F
Please Remove Daily Cap Usage for Free Copilot Text Chat
Dear Microsoft Copilot Team, I am writing to express my disappointment with the new daily usage caps on Microsoft Copilot, particularly for ordinary text-based conversations. In the past, I could use Copilot freely for everyday questions, learning, research, brainstorming, and general conversations without constantly worrying about reaching a daily limit. The newer restrictions have made the experience significantly more frustrating and less useful. I understand that running AI services requires computing resources and that Microsoft must manage operating costs. However, I believe ordinary text chat should remain uncapped, especially when it was previously possible to use Copilot much more freely. Text conversations are a fundamental part of the service, and users should not have to stop in the middle of a useful discussion because they have exhausted a daily allowance. The move toward a unified Copilot experience should make the product simpler, more consistent, and more useful—not make existing users feel that they have lost access to a service they have come to rely on. I am therefore asking Microsoft to: Remove daily usage caps entirely for ordinary text-based Copilot conversations, including for free users. Keep basic text chat freely accessible without arbitrary daily cutoffs or lengthy waiting periods. If stricter limits are necessary for resource-intensive features such as image generation or advanced research, apply those limits separately rather than restricting ordinary text conversations. Clearly communicate any usage policies and reconsider changes that negatively affect the experience of long-time users. Unlimited text chat would help preserve user trust, encourage continued engagement, and distinguish Copilot as an accessible AI assistant for everyone. Restricting basic conversations risks pushing loyal users toward competing services that offer a more suitable experience. I hope Microsoft will take this feedback seriously and reconsider the current daily cap policy. Please restore uncapped text chat so users can rely on Copilot whenever they need assistance, without worrying about running out of messages. People on Reddit and online have been criticizing these changes ever since Copilot was unified under one product between enterprise and personal, If you guys dont do anything now it might reduce user trust and might be bad business decisions so please fix Copilot Thank you for your time and consideration. I look forward to seeing Microsoft make Copilot more accessible and user-friendly again.Fix all annoying Copilot bugs
I’m experiencing an issue with Microsoft Edge on Android. Starting today (September 22, 2026), whenever I try to visit copilot.microsoft.com, Edge automatically redirects me to the Google Play Store to install the Copilot app. I prefer using Copilot in the browser and do not want to install the app. And even when i try to install the copilot app it does not let me do anything and thinks I need a license or subscription to access it like copilot is litterly supposed to be free and also even when i try to get rid of the app redirection it for some dumb reason it redirects me to from copilot.microsoft.com to copilot.com and they put in restrictions like after a lot of chats you must wait for a specific time period and a couple months ago you guys removed the ability to use copilot without registration like come on that is so dumb I want Microsoft Copilot to be fixed revert how copilot was before how is this consumer friendly
Access Issue: Copilot Agent Kit for Makers, Users cant access through Microsoft security group
Copilot Agent Kit for Makers where users granted access through a Microsoft security group can access the application, but cannot see your organization's custom templates within the Agent Library. If i individually assign the user then they are able to see it. Few more things Both the security group and individually assigned users have the Basic User and CSK - Maker roles. The issue occurs when access is provided through the security group, while direct user assignment works. The same security group works as expected for access to the customer's Copilot Studio agents.
Copilot Access not working for only 1 user
Hello, I am facing an issue where I have 1 user that is unable to get answers out of the chatbot on teams. The user is opening the chatbot using the 'open with copilot' option like the rest of the team members, but when they ask a questions, the chatbot returns that it has not found information on the topic, even when the information is in the training documents the chatbot reads off of. Other users can ask the same questions and get valid answers, it is only not working for this specific user. Any suggestions on how to resolve this?
Feature request: Autonomous agents for Microsoft 365 Premium consumers
Hi folks! I hope this message finds you doing well! I am a Microsoft 365 Family subscriber in Brazil and I'm considering upgrading to Premium. My primary requirement is the ability to create personal agents with: Persistent instructions and knowledge Scheduled and unattended execution Web research and connected tools Automatic delivery through Outlook, OneDrive, Notebooks, or notifications APIs, webhooks, Microsoft Graph, or event triggers My practical use case is an autonomous Cyber Threat Intelligence agent that periodically researches verified sources, filters noise, produces a technical and executive briefing, and sends the result automatically. Researcher and Analyst are valuable, but they do not clearly address this requirement. Office Agent Frontieir 365, is valuable but not address these necessitys above. I would upgrade to Premium if autonomous personal agents were confirmed for consumer subscribers. Daubt: Is Agent Builder with scheduled autonomous execution planned for Microsoft 365 Premium consumers? Is there a public roadmap, expected regional availability for Brazil, and information about execution limits or Copilot credits? Thank you.
Access to Office App Context and Setting CEA as Default in Microsoft 365 Copilot
Hello everyone, I’m exploring Custom Engine Agents (CEA) in Microsoft 365 Copilot and have two questions regarding their integration with Microsoft 365 applications. Can a Custom Engine Agent access the current Office application context? When a CEA is added to Microsoft 365 Copilot, is there a supported way for the CEA to access the content of the Microsoft 365 application where Copilot is currently being used? For example: Word: Can the CEA read and/or modify the document currently open in Word? Outlook: Can the CEA access the current email/thread and perform write operations such as drafting or modifying content? PowerPoint: Can the CEA access and modify the presentation currently open? Other Microsoft 365 applications: Are similar capabilities available in other applications where Microsoft 365 Copilot is supported? Essentially, I’m trying to understand whether a Custom Engine Agent can leverage the same application context and read/write capabilities that the native Microsoft 365 Copilot has within these applications. If this is supported, what APIs, SDKs, or integration patterns should be used? Can a Custom Engine Agent be configured as the default mode? Is there a supported way to: Disable or bypass the default Microsoft 365 Copilot experience/mode, and Configure a Custom Engine Agent as the default agent/mode that users interact with when they open Copilot? For example, if an organization has a custom agent that should handle the majority of Copilot interactions, can that agent be configured as the default instead of the standard Microsoft 365 Copilot? I’d appreciate any clarification on the current capabilities, limitations, and recommended architecture for these scenarios. ThanksAccess to Office App Context and Setting CEA as Default in Microsoft 365 Copilot
<p>Hello everyone,</p> <p> I’m exploring <strong>Custom Engine Agents (CEA) in Microsoft 365 Copilot</strong> and have two questions regarding their integration with Microsoft 365 applications. </p> <p><strong>1. Can a Custom Engine Agent access the current Office application context?</strong></p> <p> When a CEA is added to Microsoft 365 Copilot, is there a supported way for the CEA to access the content of the Office application where Copilot is currently being used? </p> <p>For example:</p> <ul> <li><strong>Word:</strong> Can the CEA read and/or modify the document currently open in Word?</li> <li><strong>Outlook:</strong> Can the CEA access the current email/thread and perform write operations such as drafting or modifying content?</li> <li><strong>PowerPoint:</strong> Can the CEA access and modify the presentation currently open?</li> <li>Similarly, can it access the context of other Microsoft 365 applications where Copilot is available?</li> </ul> <p> Essentially, I’m trying to understand whether a <strong>Custom Engine Agent can leverage the same application context and read/write capabilities that the native Microsoft 365 Copilot has within these applications</strong>. </p> <p> If this is supported, what APIs, SDKs, or integration patterns should be used? </p> <p><strong>2. Can a Custom Engine Agent be configured as the default mode?</strong></p> <p> Is there a supported way to: </p> <ul> <li>Disable or bypass the default Microsoft 365 Copilot experience/mode, and</li> <li>Configure a <strong>Custom Engine Agent as the default agent/mode</strong> that users interact with when they open Copilot?</li> </ul> <p> For example, if an organization has a custom agent that should handle the majority of Copilot interactions, can that agent be configured as the default instead of the standard Microsoft 365 Copilot? </p> <p> I’d appreciate any clarification on the current capabilities, limitations, or recommended architecture for these scenarios. If there is any official documentation covering these capabilities, please share it as well. </p> <p>Thanks!</p>Access to Office App Context and Setting CEA as Default in Microsoft 365 Copilot
Hello everyone, I’m exploring **Custom Engine Agents (CEA) in Microsoft 365 Copilot** and have two questions regarding their integration with Microsoft 365 applications. ### 1. Can a Custom Engine Agent access the current Office application context? When a CEA is added to Microsoft 365 Copilot, is there a supported way for the CEA to access the content of the Office 365 application where Copilot is currently being used? For example: - **Word:** Can the CEA read and/or modify the document currently open in Word? - **Outlook:** Can the CEA access the current email/thread and perform write operations such as drafting or modifying content? - **PowerPoint:** Can the CEA access and modify the presentation currently open? - Similarly, other Microsoft 365 applications where Copilot is available. Essentially, I’m trying to understand whether a **Custom Engine Agent can leverage the same application context and read/write capabilities that the native Microsoft 365 Copilot has within these applications**. If this is supported, what APIs, SDKs, or integration patterns should be used? ### 2. Can a Custom Engine Agent be configured as the default mode? Is there a supported way to: - Disable or bypass the default Microsoft 365 Copilot experience/mode, and - Configure a **Custom Engine Agent as the default agent/mode** that users interact with when they open Copilot? For example, if an organization has a custom agent that should handle the majority of Copilot interactions, can that agent be configured as the default instead of the standard Microsoft 365 Copilot? I’d appreciate any clarification on the current capabilities, limitations, or recommended architecture for these scenarios. ThanksBeyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes
Microsoft Ignite 2025 in San Francisco was an electrifying gathering that brought together over 30,000 tech professionals, business leaders, and innovators from around the globe. This year’s event set a bold tone for the future, spotlighting the transformative role of Copilot and agents in modern workplaces and unveiling a wave of advancements across the Microsoft 365 ecosystem. The energy on the ground reflected both the excitement and the urgency of this new era, making it clear: Microsoft 365 Copilot and agents are not just the future—they are redefining the way companies get work done today. As I spoke with partners and customers, I was inspired by how organizations are embracing these tools to unlock new ways of working and developing rich business solutions. I want to take a moment to reflect on some of my highlights from the event. Extend familiar management infrastructure to agents with Microsoft Agent 365 Over the last week, I heard time and time again how business leaders are embracing the Frontier Firm wave, steering their organizations toward partnering people with agents across every workflow. Thousands of agents are already automating business processes, and by 2028 IDC projects there will be 1.3 billion in circulation.* For enterprise customers, this will bring a massive new digital workforce to manage. As agents get added to every workflow and become more capable, some business leaders have expressed concerns about how to accelerate AI innovation securely. Microsoft Agent 365 turns this challenge into an opportunity. Operating as a control plane for AI agents, Agent 365 extends the existing infrastructure used to manage people to also manage agents, equipping them with the same apps, protections, and context. For IT leaders, Agent 365 gives organizations a single platform to deploy, govern, and organize agents, transforming them from isolated actors into an integrated part of business operations. Agent 365 helps protect and manage agents across the organization by unifying Defender, Entra, and Purview, and provides a single view of their entire agent fleet with the Microsoft 365 admin center. To ensure agents have the context they need to provide the most accurate results, Agent 365 connects Microsoft 365 apps and Semantic Index through WorkIQ. For organizations ready to take advantage of this unified foundation, Agent 365 will offer a robust ecosystem. For example, Microsoft agents like the new, fully autonomous Sales Development Agent; partner agents from Adobe, Cognition, Databricks, Genspark, Glean, Kasisto, Manus, NVIDIA, n8n, SAP, ServiceNow, Workday, and more; and open-source agents from Anthropic, Cursor, LangChain, OpenAI, Perplexity, and Vercel. For developers looking to build their own Agent 365-compatible agents, they can start with Copilot Studio or Microsoft Foundry. For deeper integrations, Microsoft Agent Framework or Agent 365 SDK enable unified discovery, governance, and collaboration across Microsoft 365. Simplify HR and IT support with the Employee Self-Service agent Another impactful way businesses are integrating agents into operational workflows is by replacing fragmented employee-support systems for HR or IT tasks. At Ignite, we announced the general availability of the Employee Self Service (ESS) agent, which brings AI-powered service delivery directly into Microsoft 365 Copilot to improve HR and IT employee support scenarios. Within Copilot, employees can ask questions, submit requests, and complete routine tasks in one trusted place without disrupting workflow. Natively built into Copilot Studio, the ESS agent provides a customizable foundation for intelligent employee service. It works with HR and IT systems such as Workday, ServiceNow, and SAP SuccessFactors and can easily be expanded through low-code extensions, connectors, and integrations with enterprise systems. Employees can tailor workflows, embed organizational knowledge, and adapt the experience to match their organization’s systems, resulting in a faster and more connected support experience. Frontier Firms in action: Turning AI innovation into business outcomes On Thursday, I hosted a panel session with leaders from several enterprise customers who are well on the path to becoming Frontier Firms: Sean Alexander, SVP, Connected Ecosystem, Lumen Tim Holt, VP, Health Answers Tech Lead & Architect, Pfizer Mona Riemenschneider, Head of Global Communications, GenAI, BASF John Whittaker, Director, AI Platform & Products, Ernst & Young Two themes emerged from our panel discussion. First, the most successful organizations are moving from experimentation to operationalization, developing agent-specific KPIs, governance structures, and more. These are not science experiments, but production tools already embedded directly into some of the world’s most complex enterprises. For example, Pfizer is leveraging Copilot Studio at scale with over 300 agents deployed across their organization, including a specialized agent that provides continuous manufacturing improvement with prioritized opportunities across the supply chain. Second, leaders on the panel emphasized that the future of work is human-led and agent powered. At Lumen, they’ve developed a declarative agent that synthesizes internal data, external filings, and real-time insights to generate tailored executive briefings, reducing cognitive load and surfacing the context needed to prepare for partner and customer meetings. At BASF Agricultural Solutions, they’re using a Copilot agent to transform global corporate communication efficiency. The Copilot agent streamlines the compilation of internal and external communication messages, efficiently and securely, resulting in significant time savings. "If 2025 was the year of the agent, then 2026 will be the year of the agents," said EY’s John Whittaker. “That’s where I think we’re going to see the consolidation of processes into far faster, more real-time, improved outcomes.” Learn how partners and customers are already unlocking new value with AI agents It’s exciting to see how our rich ecosystem of customers and partners are using Microsoft technology to create their own agents to solve real-world challenges, accelerate transformation, and scale human-agent collaboration. Ignite 2025 featured several Microsoft partners and customers who are building innovative agents, designed to work with Microsoft 365 Copilot to help save time, boost productivity, and accelerate business transformation. ADP - The ADP Assist agent for Microsoft 365 Copilot is purpose-built to support HR and will simplify payroll tasks by bringing key workflows into Copilot Chat and Microsoft Teams. Employees will be able to check time-off balances, review pay statements, and confirm direct deposit settings, all without leaving their flow of work. Blue Yonder - Blue Yonder Inventory Ops for Microsoft 365 Copilot automates demand forecasting using advanced machine learning and generates optimized, constraint-based supply plans covering production, distribution, and procurement to meet business objectives and enhance planner productivity. Freshservice - Freddy AI Agent now integrates seamlessly with Microsoft Copilot, bringing instant IT and support assistance into Word, Outlook, Teams, and more. This deep integration boosts adoption, eliminates context switching, and empowers employees to resolve issues effortlessly inside their everyday Microsoft 365 tools. monday.com - monday.com has integrated its MCP server with Microsoft Copilot both as a ready-to-use agent in the Agent Store and as a "Tool" for users to build custom agents on Copilot Studio. Users can now directly access their monday.com data, surface boards and items, or even update statuses directly within their Teams app or Microsoft 365. Sophos - Sophos Intelix will integrate real-time threat intelligence into Microsoft 365 Copilot, empowering IT teams and business users to check links and files, and make faster, more informed security decisions while democratizing enterprise-grade cybersecurity insights within everyday Microsoft 365 workflows. Wipro – Wipro has implemented Copilot-powered agents across sales, procurement, finance, and talent functions, enhancing knowledge access and decision-making to drive faster, more accurate, and consistent business operations. These aren’t the only incredible agents helping businesses. Thousands more are available in Microsoft Marketplace, where partners like the ones below are already reaching customers at scale. Shape the future of work with AI agents What inspires me most coming out of Ignite 2025 is seeing how customers and partners are already building the foundation of their Frontier Firms—people and agents working together to transform productivity and decision-making. This shift is no longer theoretical, it’s happening now across industries, powered by Copilot. To learn more about agents in Copilot and gain access to Microsoft resources, follow the links below. Check out recorded sessions from Ignite and watch demonstrations of agentic solutions from leading software companies Read about the exciting AI innovations for software developers who are building agents Start building agents with Microsoft Copilot Studio and Microsoft Visual Studio Get resources for building and customizing agents from the Microsoft 365 Dev Center and the AI Agents Hub *IDC Info Snapshot, sponsored by Microsoft, 1.3 Billion AI Agents by 2028, #US53361825 and May 2025
