📌 Enhancing Arabic Language Support and Multilingual Intent Accuracy in Microsoft 365 Copilot

Hello Microsoft 365 Copilot Team,

I would like to submit a formal proposal requesting an enhancement to the Arabic language experience and the multilingual intent-handling capabilities within Microsoft 365 Copilot. This proposal is based on practical observations across real usage scenarios in environments where users actively switch between Arabic and English for daily productivity tasks.

1. Background and Context

Microsoft 365 Copilot has demonstrated exceptional performance in English-language workflows. However, in regions such as the Middle East—where a significant portion of users operate in bilingual environments—there remain notable gaps in language interpretation, UI localization, and multilingual intent retention. Enhancing Arabic language capabilities would meaningfully improve accessibility and align Copilot with the linguistic diversity of Microsoft’s global user base.

2. Observed Challenges in Current Behavior

While Copilot excels in English, several recurring issues appear when interacting in Arabic or mixed Arabic–English contexts, including:

• Limited accuracy in understanding complex Arabic phrasing
• Reduced reliability when maintaining intent after switching languages within a single prompt
• Lower naturalness and structure in Arabic text generation when compared to English output
• Restricted availability of Arabic UI options for Copilot-specific interfaces
• Occasional misinterpretation of instructions containing blended terminology (Arabic user phrasing + English technical terms)

These challenges collectively impact productivity and consistency for users who depend on Arabic as a primary working language.

3. Proposed Enhancements

To ensure a more inclusive and reliable multilingual experience, the following improvements are recommended:

3.1 Full Arabic UI Support Across Copilot Surfaces

Enable comprehensive Arabic interface options in all Copilot experiences, including Word, Excel, Outlook, Teams, and online applications.

3.2 Improved Arabic Natural Language Processing

Enhance Copilot’s ability to understand and process Arabic grammar structures, context, dialectal variations, and hybrid Arabic–English prompts.

3.3 High‑Quality Arabic Text Generation

Ensure outputs are clear, natural, and aligned with the stylistic expectations of native Arabic-speaking users.

3.4 Intelligent Multilingual Context Preservation

Implement mechanisms that allow Copilot to maintain accurate intent when users transition between languages within the same instruction.

3.5 User‑Controlled Language Preference Settings

Provide configurable options enabling users to define preferred input and output languages on a per-application or global basis.

4. Anticipated Benefits

Implementing these enhancements is expected to:

• Improve overall accessibility for Arabic-speaking users
• Strengthen productivity across bilingual workflows
• Expand the suitability of Copilot for enterprise and governmental organizations operating in Arabic-speaking regions
• Increase adoption and satisfaction within a key growth market
• Align Copilot’s capabilities with diverse global language expectations

These improvements would strongly support Microsoft’s broader mission of delivering inclusive, globally relevant AI-driven experiences.

5. Closing Statement

Thank you for taking the time to review this proposal. Advancing Arabic language support and strengthening multilingual intent handling would provide significant value to a large and growing segment of Microsoft 365 users. I appreciate your continued commitment to improving the Copilot experience for users worldwide.