New Diagnostic: Introducing Copilot Connector Checker

Copilot connectors extend Microsoft 365 Copilot and Copilot Search to your external business systems. They bring line of business content—like ServiceNow, Confluence etc data—into Microsoft Graph so it can be safely discovered inside M365 Copilot and Agent experiences while honoring your existing permissions.

Content ingested through Copilot connectors is added to Microsoft Graph; this unlocks semantic understanding of your users' prompts in Microsoft 365 Copilot. However, Copilot connectors are not limited to Microsoft 365 Copilot. Copilot connector content powers other Microsoft 365 intelligent experiences like Microsoft Search, Context IQ and Agents

What is the Copilot Connector Checker?

The Copilot Connector Checker is a lightweight, self‑service tool that helps you quickly validate your third‑party prerequisites before configuring a connector.

Think of it as a pre‑flight check for your connector deployment:

• Fast, guided validation
• Clear, actionable diagnostics
• No digging through logs or guessing what might be misconfigured

Try it here: https://aka.ms/CopilotConnectorChecker

The first release supports the ServiceNow Knowledge Base (KB) connector, with more connectors planned soon.

How it works?

You can use the tool to confirm that all required ServiceNow KB permissions and settings are correctly configured. It takes just a few steps:

1. Open the Copilot Connector Checker Tool.
2. Select the Authentication Type: Basic / Oauth (Recommended)
3. Enter the required parameters (as shown in the example below) and select “Perform Test.”

The tool will automatically validate connectivity, verify credentials, check table-level permissions, provide a clear step-by-step summary of results, and recommend next steps if any issues are found as shown below:

Share feedback using the link at the bottom of the tool page