Business Applications Partner News: Week of January 29
What to register for: THIS WEEK! https://aka.ms/SalesEnablementHub: Jan. 30-Feb. 1 (PST) https://aka.ms/AIMwebinarSMB https://vshow.on24.com/vshow/FY24_BADepth/registration/23174?partnerref=DP_BA_ORG_NL_MINDG Jan. 30-Feb. 1 https://aka.ms/CopilotStudioPartnerTraining (PST) https://aka.ms/FY24TechSummit: Feb. 27-28 What to download: Partner Alert: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets/Business%20Applications%20Partner%20Alert%20-%202024%20Release%20Wave%201%20plans%20now%20available.pdf&download=1&protected=1 Updates to https://aka.ms/PartnerActivitiesOverview What to review/like/share: https://aka.ms/D365PartnerHub/https://aka.ms/PPPartnerHub Partner Hub Relaunch City of Kelowna Partner Blog: https://lnkd.in/etwhRDAQ | https://powerplatformpartners.transform.microsoft.com/resources/partner-blog/powerplatform/rsmcityofkelowna Reminders: Register for the upcoming events! Webinars: https://globalpbocomm.eventbuilder.com/event/80198?source=SP: Feb. 14 https://aka.ms/AIMMCwebinar: Feb. 20 Trainings: https://forms.office.com/r/YxVtZDpCQ6 (in-person event): Feb. 12-13, Redmond, WA https://aka.ms/AAlquzi Mar. 21Highlights Rewind for June and July 2023
Check out the https://aka.ms/HIRewindJul23 of "Highlights Rewind" for June and July 2023! As we kick off the new fiscal year, we've packed this recap with resources that empower Dynamics 365 and Power Platform partners to thrive in partnership with Microsoft. In https://aka.ms/HIRewindJul23, you'll find: Insights from Inspire 2023 and more! New AI and Copilot resources for customer engagement FY24 Solution Play pages for better alignment AIM campaign page to facilitate the move to the cloud Power Platform updates on Power Automate Process Mining, Intelligent Automation Specialization, and more Stay ahead of the game, catch up on the latest blog highlights, case studies, partner resources, AI and Copilot features, and learning opportunities. Read the full article here: https://aka.ms/HIRewindJul23Partner Opportunity to Influence the ISV Copilot Tooling Roadmap.
Microsoft Partners - We're sharing an opportunity for you to contribute to the Microsoft roadmap for tooling and capabilities that help ISVs build, deploy, and monitor Copilots. Voice your company's thoughts on what features and capabilities would help your company whether you're considering a custom Copilot or have already built one. Complete this survey (~5 mins) by EOD 11/22 to influence the roadmap. In this context, Copilot refers custom Copilots, Microsoft Copilots extensions, autonomous agents, and genAI infused Industry applications.Partner Alert: Announcing Microsoft Dynamics 365 Contact Center
Summary On June 4 at the Customer Contact Week event, Microsoft announced the Microsoft Dynamics 365 Contact Center, which will become generally available (GA) on July 1, 2024. Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement and enables customers to keep their current CRM, whether Dynamics 365, Salesforce, or other custom CRMs. With this launch, Microsoft reaches the latest milestone in the journey toward modernizing customer service with generative AI throughout the contact center workflow—spanning the channels of communication, self-service, intelligent routing, agent-assisted service, and operations to help contact centers solve problems faster, empower agents, and reduce costs. Existing customers using the digital and voice channel add-ins with Dynamics 365 Customer Service will benefit from Dynamics 365 Contact Center and have a transition path to the new solution. Pricing and other information will be disclosed at GA. Microsoft Dynamics 365 Contact Center Dynamics 365 Contact Center is a contact center as a service (CCaaS) offering, enabling customers to bring the best of generative AI and omnichannel support to their contact center. Key capabilities include: Effortless self-service Customers have the freedom to engage in their channel of choice across voice, SMS, chat, email, and social media apps. Sophisticated pre-integrated copilots for digital channels drive context-aware, personalized conversations for rich self-service experiences. Provide a frictionless conversational IVR experience in real time through natural, human-like interactions. Accelerated human-assisted service Intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and minimizing wasted effort. Agents gain a 360-degree view of customers and AI tools for real-time sentiment analysis, translation, transcription, and more to help streamline service. Let Copilot automate repetitive agent tasks such as conversation summary, drafting emails, suggested responses, and knowledge search. Operational efficiency Generative AI based real-time reporting allows service leaders to optimize contact center operations across all support channels including their workforce. Maximize Copilot by connecting it to an organization’s existing data and business applications using more than 1,200 pre-built connectors that eliminate the need for expensive IT integration. Empower employee helpdesk and human resources functions using Microsoft Teams as a secure, integrated engagement channel. Call to Action Learn more about Dynamics 365 Contact Center and the value that it will provide to customers. Understand how this exciting news complements and reinforces Microsoft’s core strategy of landing Dynamics 365 Service solutions into every organization. In addition, the announcement is supported by promotion June 4-6 at Customer Contact Week (CCW) in Las Vegas, the largest contact center event in North America. Find more information on the Dynamics 365 Partner Hub Read the announcement on the official Microsoft blog for an overview of Microsoft’s offer and market viewpoint Leverage the following new partner assets now available in on Partner Hub: Microsoft Dynamics 365 Contact Center BDM Pitch Deck Microsoft Dynamics 365 Contact Center Demo video Microsoft Dynamics 365 Contact Center Sizzle video More resources will roll out aligned with GA on July 1st. Visit the Partner Hub for the latest updates Stay Connected with Business Applications Partner Resources NEW! Sign up for the Dynamics 365 and Power Platform Partner Newsletters Follow the Dynamics 365 and Power Platform partner LinkedIn channels Bookmark the Dynamics 365 and Power Platform Partner Hub pages Join and engage in the Business Applications Microsoft Partner CommunityBusiness Applications Partner News: Week of March 11
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. Also - make sure to sign up for the monthly Dynamics 365 and Power Platform partner newsletters launching in the next few months. What to register for: THIS WEEK! Microsoft Webinar - Upleveling Sales and Marketing with D365 Customer Insights: March 13 Microsoft Build: May 21-23 What to watch: Feb. 27 SMB Partner Hour deck and recording Feb. 29 Tech Talk: Deploying a custom Copilot in SharePoint with a seamless SSO experience What to download: Copilot for Service: Partner Opportunity Deck | FAQ Copilot for Sales: Partner Opportunity Deck | FAQ Copilot Infographics: Finance | Sales | Service | Studio What to review/like/share: MNP Digital partner case study: MNP Digital drives rapid self-service enablement with Power Platform Updated Business Central Talent Development page with improved diversity content Reminders: Register for the upcoming events! Partner events: Business Applications Cloud Week for Partners: March 18-22, 2024 Microsoft Partner of the Year Awards: Submit your Business Applications nomination by April 3rd Business Applications Launch Event: April 10 Trainings: Business Performance Planning and Analytics Bootcamp: Mar. 19-21, Apr. 23-25 Build Next Generation AI-powered Customer Experience with Dynamics 365 Customer Insights – Journeys - Americas (PDT): March 19-21, 2024 FY24 Customer Success Series: Mar. 21 Q3 CSP Masters Copilot Sales & Technical Bootcamps: March and April sessions availableSign up for new Dynamics 365 and Power Platform Partner Newsletters
Microsoft is launching monthly Dynamics 365 and Power Platform Partner Pulse newsletters in the next few months to bring concise, consolidated communications about the most critical program, go-to-market, incentives, and skilling updates directly to your inbox. To make sure you receive our inaugural issues, sign up now via the below links – it only takes a minute! https://aka.ms/Dynamics365Partner/subscribe https://aka.ms/powerplatformpartner/subscribeBusiness Applications Partner News: Week of February 5
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. What to register for: Feb. 13 Webinar: https://aka.ms/DYNA066EXT-Register What to watch: Tech Talks: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets/January%2018%202024_Copilot%20Studio.zip&download=1&protected=1 | https://powerplatformpartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FJanuary%2025%202024_Prompt%20Builder.zip&download=1&protected=1 https://www.youtube.com/playlist?list=PLcakwueIHoT-BiSCqN8EZaL3mWcfOZF_G New Finance & Supply Chain Solution Play Videos: https://youtu.be/7zGRPb6DP4M https://youtu.be/OAGN-n7wSJ8 https://youtu.be/DGO6_gmFXhQ https://youtu.be/VruPUZYvuQY https://player.stornaway.io/watch/6bf0bdfe What to download: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FD365%20Sales%20and%20Microsoft%20Copilot%20for%20Sales%202024%20Release%20Wave%201.pptx&download=1&protected=1 https://dynamicspartners.transform.microsoft.com/download/protected?assetname=assets%2F241186%20D365%20Business%20performance%20planning-%202%20of%202%20v3.pptx&download=1&protected=1 https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets/The%20CFO%E2%80%99s%20Toolkit%20Analytics,%20Planning,%20and%20Insights%20in%20Dynamics%20365_EN-US.pdf&download=1&protected=1 Case Study: https://powerplatformpartners.transform.microsoft.com/download?assetname=assets/Case%20Study%20-%20Confluent%20and%20Santa%20Barbara%20Rescue%20Mission_12072023.pdf&download=1 What to review/like/share: Microsoft Partner of the Year Awards: https://aka.ms/POTYA Reminders: Register for the upcoming events! Webinars: https://globalpbocomm.eventbuilder.com/event/80198?source=SP: Feb. 14 https://aka.ms/AIMMCwebinar: Feb. 20 https://aka.ms/FY24TechSummit: Feb. 27-28 Trainings: https://forms.office.com/r/YxVtZDpCQ6 (in-person event): Feb. 12-13, Redmond, WA https://aka.ms/HVPadvanced Feb. 14, Mar. 4 https://aka.ms/CopilotStudioPartnerTraining (PST) https://aka.ms/AAlquzi Mar. 212024 Release Wave 1 plans now available
Summary The 2024 Release Wave 1 plans provide updates on new capabilities that will become available in the Business Applications Portfolio (Microsoft Dynamics 365 and Microsoft Power Platform) starting in April 2024. On January 25, Microsoft posted the Release Wave 1 plans to the public https://docs.microsoft.com/en-us/dynamics365/release-plans/ page which will be updated frequently with new products and features available to partners and customers. Microsoft Copilot for Service will be added to the release plans in February after General Availability on February 1, 2024. Upon public availability, partners can: Provide customers visibility on what is coming next to plan for deployment Begin discussions to prepare for new capabilities Remind customers that the 2024 Release Wave 1 plans will be continually updated as new disclosures are made public Release Highlights This release wave builds on the commitment to reimagine the way Microsoft works with AI-powered experiences that empower people and organizations. Microsoft is creating applications and experiences that add value to every role by breaking down silos between data, insights, and people. Microsoft continues to invest in AI and Microsoft Copilot, with new experiences designed to help everyone work more efficiently and focus on what matters. Key highlights for Dynamics 365 & Microsoft Copilot for Sales: Dynamics 365 Business Central focuses on Copilot-driven capabilities to improve productivity through enhanced reporting & data analysis, project & financial management, and simplified workflow automation. Dynamics 365 Customer Insights - Data empowers organizations to unify and enhance customer data, leveraging AI for quick insights and democratized access to analytics. Dynamics 365 Customer Insights - Journeys empowers marketers with deeper customer understanding, ability to create new customer experiences within minutes; and granular lead qualification boosts synergy between sales and marketing. Dynamics 365 Customer Service helps agents to work more efficiently through Copilot filtering response verification, diagnostic tools, and usability improvements to multisession apps. Dynamics 365 Field Service transforms services organizations with the next generation of Copilot capabilities, Microsoft 365 integrations, vendor management, and Finance and Operations integration. Dynamics 365 Finance focuses on building intelligence, automation, and analytics around every business process to increase user productivity and business agility. Dynamics 365 Sales focuses on providing sellers timely customer information, expediting deals with actionable insights, improving productivity, and empowering organizations through open configurability and expanded generative AI leadership. Microsoft Copilot for Sales continues to deliver and enhance cutting-edge generative AI capabilities for sellers by enriching Copilot in M365 capabilities with sales specific skills, data and actions. Dynamics 365 Supply Chain Management delivers new copilot skills to improve user experience, while demand planning transforms the forecast process, and warehouse processes are optimized for greater efficiency and accuracy. Key highlights for Power Platform & Microsoft Copilot Studio: AI Builder invests in Prompt Builder for GPT prompts, Intelligent Document Processing, and AI Governance improvements. Microsoft Dataverse focuses on enhancing maker experience by improving app building productivity infused with Copilot experiences and seamless connectivity to external data sources. Power Platform Administration and Governance provides more tools and insights for Admins to manage their low code assets at scale and introduces new security capabilities. Microsoft Power Platform pro development offers a rich spectrum of extensibility points and tooling capabilities for code-first developers. Power Apps focuses on integrating Copilot to accelerate app development with AI and natural language, enhancing user reasoning and data insights in custom apps. Power Automate brings Copilot capabilities across cloud flows, desktop flows, and process mining. Power Pages interactive Copilot supports every step of site building to create intelligent websites. Microsoft Copilot Studio brings native capabilities for extending Microsoft Copilots, General Availability for Generative Actions, and geographic expansions. Key Dates Key dates for 2024 Release Wave 1 plans: January 25: Public disclosure of 2024 Release Wave 1 plans February 5: Early access public preview available to new features and capabilities before they are enabled automatically April 1: General availability for 2024 Release Wave 1 begins Call to Action Review the https://docs.microsoft.com/en-us/dynamics365/release-plans/ and https://dynamics.microsoft.com/en-us/roadmap/overview/ with your customers Join the https://www.linkedin.com/company/dynamics-365-partner/ and https://www.linkedin.com/company/microsoft-power-platform-partner/ channels on LinkedIn Ask questions in the https://aka.ms/bizappsmpcBusiness Applications Partner News: Week of January 16
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. What to register for: New https://www.linkedin.com/company/dynamics-365-partner/ and https://www.linkedin.com/company/microsoft-power-platform-partner/ channels on LinkedIn THIS WEEK! https://aka.ms/BizApps-PartnerActivities Jan. 18 https://aka.ms/SalesEnablementHub: Jan. 16-18 (PST) https://aka.ms/HVPadvanced Jan. 16-Feb. 27 https://aka.ms/catalysttrainingregistration registration open Jan. 18 What to watch: Jan. 4 Tech Talk: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets/January%204%202024_Approvals%20Kits.zip&download=1&protected=1 What to download: Partner Alert: https://aka.ms/CICopilotPartnerAlert What to review/like/share: Partner Blog: CongruentX Copilot for Sales blog – https://www.linkedin.com/feed/update/urn:li:activity:7151194617948901377 | https://dynamicspartners.transform.microsoft.com/blogs/dynamics365/congruentxcopilot https://cloudblogs.microsoft.com/dynamics365/bdm/2024/01/11/shaping-the-future-of-retail-with-ai-and-dynamics-365/ Reminders: Register for the upcoming events! Webinars: https://aka.ms/AIMwebinarSMB: Jan. 31 FY24 Business Applications Partner Incentives Overview Calls: https://globalpbocomm.eventbuilder.com/event/80198?source=SP Trainings: https://vshow.on24.com/vshow/FY24_BADepth/registration/23174?partnerref=DP_BA_ORG_NL_MINDG Jan. 23-Jan. 25 https://aka.ms/AAlquzi Jan. 25, Mar. 21 https://aka.ms/SalesEnablementHub: Jan. 30-Feb. 1 (PST)New Dynamics 365 Partner and Power Platform Partner channels on LinkedIn!
Follow the new https://www.linkedin.com/company/dynamics-365-partner/ and https://www.linkedin.com/company/microsoft-power-platform-partner/ channels now available on LinkedIn! Make sure to follow both pages to stay updated on the latest and greatest Business Applications Partner News, and check out the first posts below: https://www.linkedin.com/company/dynamics-365-partner/: https://www.linkedin.com/feed/update/urn:li:activity:7151194617948901377 https://www.linkedin.com/company/microsoft-power-platform-partner/: https://www.linkedin.com/feed/update/urn:li:activity:7151198674952343552.
