Error message: unable to validate your 'Create new GDAP relationship'
In Partner Center I want to create an admin relationship request for a certain customer. As you can see below I receive an error message when I clicked on 'finalize request'. The details of the error message: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click to https://learn.microsoft.com/en-us/partner-center/gdap-faq?branch=main#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-are-not-allowed-for-this-service. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I tried to create a request on different times of the day and even my colleague doesn't managed to finalize the request because she also receives the same message. Does anyone here has a solution for this because I need to create this request as soon as possible. Thanks in advance!
Verification for partner very difficult, no response from support at all
Hi, I'm an MSP, trying to get verified on Microsofts programs, to be able to support and supply my users through distributors. Unfortunately, this is where it ends, I did everything Microsoft asked me: Sign up as a partner Filled in the details Received a rejection, was asked to supply domain verification, supplied this Then now am denied as followed: "Your verification is rejected because of usage of restricted domain. Please update your email in Profile Info section with company domain address to get it verified." So, first I had to supply domain details, then, after this, now you're still rejecting this based on what? No proper feedback, neither is anyone replying to the tickets I've opened relating to this. Ticket #s: 2307250040004588 2307270040001544 2308050040001621 So, the deal is as followed: I'm registered as Dyk Media, and I do business as DykIT. So, my registration is showing Dyk Media in the CRO here in Ireland, and this is what I have explained in the documentation provided.. + I provided utility bill, but, again this is denied without any option to talk to someone, nor, being able to understand the denial. Why doesn't anyone read ticket, or, read the attached documentation. This is so frustrating, it almost makes you not want to deliver any MS products, and being able to supply users/companies, with the right support structures as an MSP. Mike ---- UPDATE: As my company name was slightly different, this was the cause of it not being accepted. Since adjusting this correctly, I resubmitted it, and it's now accepted and approved. I think this is beneficial information for others, as it really has to match up everything that is within your registered details.
CSP/MCPP EnrollMENT issues for partner center
Hi All, its Edris from CirroCloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch. Delete the partner accounts and clear up your partner center i have also gone ahead to delete my azure active directory tenant connected to my custom domain Starting from scratch, i created a Microsoft developer subscription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with Microsoft and had an azure active directory tenant. I then signed into the partner website using my azure tenant email address then started the procedure for becoming a Microsoft partner using that tenant. after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification. i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by Microsoft. please note that Microsoft looks at the azure active directory therefore make sure the tenant name has your company name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records (MX,cNAME,TXT) into your cPanel (not so certain on this but just my thought). Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done Please make sure you verify the domain and point your DNS records to Microsoft before signing up for the Microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details You can reach out on mailto:email address removed for privacy reasons if you need any further information or direct message
Employment verification failed - Fix Now - Not Working
Fix Now button does nothing, or at least not as pictured in your own guide article. Account Verification side-screen is NOT showing up after clicking on the Fix Now button, as depicted the image in your own article. https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses Fix Now button just restarts the process of verification, which fails constantly, without specifying what is wrong. This is an issue that needs to be resolved by Microsoft, there are multiple such reports.
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft​ is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.Useless automated messages and an unsolved problem
I am writing to express my frustration with the ongoing difficulties I am having verifying my Microsoft Store account. Unfortunately, my account verification remains unresolved despite my repeated efforts and submissions of the requested documents. Over the past two weeks, I have provided all requested documents. While verification requires specific documentation, I have provided sufficient evidence to demonstrate my identity and alignment with the information in my account. Unfortunately, the automated responses I have received have not addressed the details of my submissions or clarified any specific issues preventing my verification. This lack of actionable feedback has resulted in significant delays, preventing me from publishing my application—a frustrating and detrimental situation to my business operations. To expedite the resolution of this matter, I request a direct conversation with a representative who can provide clear, actionable guidance tailored to my case. Human interaction will be far more effective than the automated email exchanges I have encountered. Please let me know a convenient time for such a call or direct me to the appropriate contact. I am eager to resolve this matter quickly and will make myself available to make sure that I am doing well. Thank you for your understanding and attention to this matter. I appreciate your prompt response.Employment verification and support tickets
We have problems with Employment verification. I think we did everything we found on blogs and even what I got back in two emails from Microsoft, which are the same, it looks like copy and paste. The funny thing is that they tell me that I have to use an email that is not info, sales, marketing for the contact email and they write me to my personal email mailto:email address removed for privacy reasons When I want to upload another support ticket they tell me that I can't upload another ticket for the same topic, that I have to provide more information in the one I already have open. When I want to open it I get an error and it tells me that it is not possible to get the ticket data. This is unbelievable, with Android and Apple we didn't have even half of the problems we are having with Microsoft. It's quite frustrating. Grateful if anyone can help us.Frustrating support responses - business verification
I've been trying to get my business verified. It's a maddening process and the support "people" don't appear to understand how dates work. I sent our VAT registration document - too old (well it's as old as the company is as you'd expect and couldn't be more proof that it exists legally). So I sent our bank statements for March 2025. I get a response that says that's too old. I ask them to look at it again as it's literally last month. Then I get this response today: "...The document that you have provided is no longer valid since it was issued for the period (01/03/2025 - 31/03/2025). Kindly share with us a more recent document. All documents submitted should be issued within the previous 12 months or where the expiration date is a future date that is at least 2 months away." I'm beyond understanding how they think last month is over 12 months ago. Somebody please help me. Support ID 2503270040004554
