Unable to Access Old Microsoft 365 Account – How Can I Delete It Without Authenticator App?
Hello, I’m having an issue with my old Microsoft 365 account. Unfortunately, my Authenticator app no longer works, so I can’t log into that old account. Despite multiple attempts, the support hotline and email inquiries have gone unanswered. As a result, I’ve created a new Microsoft account for my company with a new domain name. However, I’m now paying for the Business Standard plan twice—once for the old account and once for the new one. Additionally, since I can’t access my old account anymore, I’m having trouble using my laptop properly. The icons no longer appear in their original shape and color—all of them have the same form and color now, which is making it difficult to work efficiently. I’d like to know how I can delete my old account and resolve this issue, since I no longer have access to the Authenticator app. Has anyone else experienced this issue? How can I solve it?? Many tahnks in advance Best regards from Germany Lukas
Fallas AUTHENTICATOR
Tengo un problema enorme y es que no puedo iniciar sesión en mi cuenta de Outlook la cual tengo relacionada a Authenticator, me dice que me va a llegar un código y nunca me llega doy para ingresar el código manual y al ingresar el que me arroja en la app me dice que el código es erróneo, y no puedo montar un ticket porque para ello necesitaría iniciar sesión en la cuenta, y hablando con los soportes de chat no me dan una solución, soy de Colombia alguien me puede ayudar.
Entra invitation manager for guests
A while ago there was a change that the SharePoint invitation manager has been converted to the Entra invitation manager. This is a good thing because every guest can use the OTP for logging in. Only I see this behaviour: When a guest has been added to a group or a team. The guest can sign in with OTP to the team. Also there is a guest account created. When I share a folder or a document the guest can sign in with the OTP to the folder or document. But there is no guest account in M365 for this user. So you don't have an overview of the guest accounts in your tennant where a document has been shared with. With Powershell you can edit the entra invitation manager a bit: Set-SPOTenant -EnableAzureADB2BIntegration $true After completing this command also the users when you share something will be addeAuthenticationd as a guest. Is it default that guests are not vissible when you share a folder or document with them? Is this the right approuch to get a view of those accounts? Maurits Knoppert
ADConnect - Directory sync service account is WRONG
Hello Community, I hope someone has had this problem before , because I am stuck. My Office Tenant was about a year ago with an Active Directory synchronized... let's call it DIR-A.. This sync was terminated so that the users are cloud only.... Now the sync has to be rebuilt but with an other Active Directory... let's call it DIR-B .... I know the issue with the Immutable ID and have this scenario a few times.... Unfortunately, from my point of view, a completely new problem has arisen. I have successfully installed ADConnect and started the sync. I then looked at the sync status in the cloud and saw that the "Directory sync service account" which is created by ADConnect (Sync_NameOfTheServer) is the old Account from the Old ActiveDirectory DIR-A.... But the account and the AD no longer exist... so it have to be saved in the Cloud.. The Sync brings me of course nothing if this account can not be deleted / overwritten. The Microsoft support has sent me a link to see the password back at the local AD account... but with no success.. https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sync-change-serviceacct-pass#provide-the-password-of-the-ad-ds-connector-account Has anyone had this problem before ? Thanks for the information and help skykitchenHoldings and Subsidiaries - How to manage?
Hello and greetings from Portugal, I'm looking for some advice about how should I manage a client's request. They're changing they're structure in the following way. They're creating an holding and some subsidiaries. How should a manage this, in a way that, although they are different companies, they have a "top company" and they should be able to find themselves in Teams, for example. Thanks in advance! Best regards, Diogo SousaTicketing System for Clients
Hello everyone and greetings from Portugal! So, I work at a startup that at the moment has a nice number of clients, both in Portugal and in the US. We're feeling the need to have a ticketing system and I was wondering if anyone can give some suggestions. Not a lot of requisites but would be great if it integrates/allows multi-tenant support so users from different oganizations can SSO. And the ability for the system to get user information from Entra ID (like UPN, etc) and associated device (managed by Intune) would be great. And...writing this post I got wondering if I should be looking only for ticketing system or other tool with more features. All my clients are "cloud native", no physical servers, and all devices managed via Intune. Thanks to all in advance!
Global Admin Locked Out - STILL no call back from "Data Protection Team"
Posting this here in the hope that someone will be able to help me. I'm the global admin of a small O365 tenancy and am locked out of the admin portal owing to my mobile phone (and subsequent Microsoft authenticator app) being damaged beyond repair meaning I cannot complete the MFA process to log in. Whilst I appreciate I should have had either a) a secondary method enabled such as a phone call or b) "break-glass" account with a complex password and no MFA, I need support with this issue ASAP. I have called the Microsoft support line no less than FIVE(!) times to be told that someone from the "Data Protection Team" will be calling me back within X hours yet it has now been over 2 weeks and I have still had no call. This is an M365 Business license and thus not the level of support I would expect. Please can someone advise on how to escalate this case (happy to provide case details via PM)Admin Change Authentication Phone
I need to remove an authenticator phone and replace it with a new number. The user is no longer with the company but authenticator notifications are still going to their phone. I'd like to use the same generic email address but just change which phone number gets the MS authenticator code.Scammers always know about our new users
We are a small business with only about 30 users and our tenant was created back in 2014. Whenever we get a new employee they will start getting scam emails within about 24 hours of being configured. The scammers know both their email address and the full name. Is there some kind of public address book they are using to get this information and can we disable it? Thanks for any help!
