Forum Discussion
Unable to Access Old Microsoft 365 Account – How Can I Delete It Without Authenticator App?
Hello,
I’m having an issue with my old Microsoft 365 account. Unfortunately, my Authenticator app no longer works, so I can’t log into that old account. Despite multiple attempts, the support hotline and email inquiries have gone unanswered.
As a result, I’ve created a new Microsoft account for my company with a new domain name. However, I’m now paying for the Business Standard plan twice—once for the old account and once for the new one.
Additionally, since I can’t access my old account anymore, I’m having trouble using my laptop properly. The icons no longer appear in their original shape and color—all of them have the same form and color now, which is making it difficult to work efficiently.
I’d like to know how I can delete my old account and resolve this issue, since I no longer have access to the Authenticator app.
Has anyone else experienced this issue? How can I solve it??
Many tahnks in advance
Best regards from Germany
Lukas
LukasJaegerMicrosoft has a way to verify tenants' admins. If you are an admin you can raise a support case from the new tenant and this can be reassigned to an old account or ask for a support centre number and call them letting them know you cannot log back in to your old tenant. They will need to verify you so be ready to have answers on old account ownership ready. If you are not an admin, contact your tenant's admin.
