Forum Discussion
Unable to Access Old Microsoft 365 Account – How Can I Delete It Without Authenticator App?
Hello, I’m having an issue with my old Microsoft 365 account. Unfortunately, my Authenticator app no longer works, so I can’t log into that old account. Despite multiple attempts, the support ho...
LukasJaegerMicrosoft has a way to verify tenants' admins. If you are an admin you can raise a support case from the new tenant and this can be reassigned to an old account or ask for a support centre number and call them letting them know you cannot log back in to your old tenant. They will need to verify you so be ready to have answers on old account ownership ready. If you are not an admin, contact your tenant's admin.
