May 21 2019 05:15 AM
May 21 2019 05:15 AM
Hi - is it possible to turn off email notifications for replies to comments in a word document? We seem to get a notification about new comments every time the document is saved, and as Word autosaves, this is getting to be fairly frequent on large documents with lots of discussion!
We actually don't need to be emailed at all so if there's a way to disable the notifications altogether that would be great.
May 22 2019 03:00 AM
I'm glad I'm not the only one struggling with this! First told about this today by a colleague who is replying to comments in a (long, involved) Word doc and another colleague is getting emails galore telling him a comment has been replied to, which he's not best pleased about.
Looking into it I can find a note explaining that @mentions are now good for Word files, and that's fine. And when I test it myself I get a colleague to @ me in a file I shared and then when I reply, even if I don't @ them back, that colleague get's an email. What's confusing for me however is that looking at the Word file causing the initial problems, no-one has been @ mentioned in the comments, but the emails still get fired off whenever a comment is then replied to.
I can't find any documentation on how 'Replying to comments' has changed recently in Office 365. Hopefully someone here can point us in the right direction. Meanwhile I'll keep looking.
May 22 2019 03:06 AM
Hi Paul - this is exactly our problem too!
Totally understand the relevance of the feature, but would be nice to be able to switch it off :)
Hopefully someone can help.
Jun 04 2019 04:48 AM
Jul 25 2019 10:39 AM
I don't suppose you have come across a way to turn off the email notifications? We are having the same issue and it is crazy to get so many email notifications when replying to a document with many comments.
Jul 29 2019 09:43 AM
@Randi_PrieurThis is still an issue for us as well, and still something I am finding it impossible to find documentation about (although I may just be looking in the wrong place). I have been doing some tests again today and I've attached the document I've come up with that describes how I think comments and replies work. Happy to hear if I have this wrong from anyone here...
Mar 02 2020 01:00 PM
This same issue is now occurring in my department. Did you all ever find a resolution and/or has anyone from Microsoft weighed in yet? The individual user going in to adjust their notification settings can't be the only answer, especially for large organizations. Please let me know if you have come across anything.
Mar 06 2020 08:11 AM
@Angela McGhin, did you hear anything from Microsoft about this? Our users started getting emails 2 weeks ago and it's too much emails just on commenting.
Mar 11 2020 01:37 PM
I think what you want is to turn off the email notifications in OneDrive.
I have had my users (who collaborate and use comments in Word docs) do this and have not heard from them if that was the solution to stop the notification emails but it seems like it would be.
Mar 12 2020 08:53 AM
Mar 12 2020 08:56 AM
Yes, that is what it is regarding. When someone comments on a Word document comments. It is when the file is hosted in Onedrive or SharePoint. That is what I read.
Sep 21 2020 11:58 PM
@Angela McGhin We have submitted a user voice to get this feature changed, please vote: https://office365.uservoice.com/forums/264636-general/suggestions/41445055-balance-email-notificatio...
Feb 16 2021 05:57 AM
@Kory Hirak Are these the two notification settings you can change to modify email frequency from @mentions?