Forum Discussion
Switching off comment notifications in word documents
Hi Angela,
I'm glad I'm not the only one struggling with this! First told about this today by a colleague who is replying to comments in a (long, involved) Word doc and another colleague is getting emails galore telling him a comment has been replied to, which he's not best pleased about.
Looking into it I can find a note explaining that @mentions are now good for Word files, and that's fine. And when I test it myself I get a colleague to @ me in a file I shared and then when I reply, even if I don't @ them back, that colleague get's an email. What's confusing for me however is that looking at the Word file causing the initial problems, no-one has been @ mentioned in the comments, but the emails still get fired off whenever a comment is then replied to.
I can't find any documentation on how 'Replying to comments' has changed recently in Office 365. Hopefully someone here can point us in the right direction. Meanwhile I'll keep looking.
Paul
Hi Paul - this is exactly our problem too!
Totally understand the relevance of the feature, but would be nice to be able to switch it off :-)
Hopefully someone can help.
- I thought this issue had been a one-off for us, something I put down to the new feature being activated while the document was being worked on. But we've had another instance reported today, a user receiving multiple emails in reponse to comments where the user was not @ mentioned to begin with. Angela, did this behaviour stop happening for you?