Forum Discussion

Angela McGhin's avatar
Angela McGhin
Brass Contributor
May 21, 2019

Switching off comment notifications in word documents

Hi - is it possible to turn off email notifications for replies to comments in a word document? We seem to get a notification about new comments every time the document is saved, and as Word autosave...
Paul Chapman's avatar
Paul Chapman
Iron Contributor
May 22, 2019

Hi Angela,

 

I'm glad I'm not the only one struggling with this! First told about this today by a colleague who is replying to comments in a (long, involved) Word doc and another colleague is getting emails galore telling him a comment has been replied to, which he's not best pleased about.

 

Looking into it I can find a note explaining that @mentions are now good for Word files, and that's fine. And when I test it myself I get a colleague to @ me in a file I shared and then when I reply, even if I don't @ them back, that colleague get's an email. What's confusing for me however is that looking at the Word file causing the initial problems, no-one has been @ mentioned in the comments, but the emails still get fired off whenever a comment is then replied to. 

 

I can't find any documentation on how 'Replying to comments' has changed recently in Office 365. Hopefully someone here can point us in the right direction. Meanwhile I'll keep looking.

 

Paul

 

  • Angela McGhin's avatar
    Angela McGhin
    Brass Contributor
    May 22, 2019

    Paul Chapman 

     

    Hi Paul - this is exactly our problem too!
    Totally understand the relevance of the feature, but would be nice to be able to switch it off :-)

     

    Hopefully someone can help.

    • Paul Chapman's avatar
      Paul Chapman
      Iron Contributor
      Jun 04, 2019
      I thought this issue had been a one-off for us, something I put down to the new feature being activated while the document was being worked on. But we've had another instance reported today, a user receiving multiple emails in reponse to comments where the user was not @ mentioned to begin with. Angela, did this behaviour stop happening for you?

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