Aug 31 2021 05:35 AM
Aug 31 2021 05:35 AM
One of our admin-managed add-ins (Adobe Sign) has gone AWOL from the ribbon of the Word desktop app recently (it still shows up in the web-app version of Word). One of the suggested troubleshooting steps is to check review the Office Add-ins from within the app itself. When doing so, I receive an error:
Insert ribbon-->Add-ins section-->My Add-ins-->See all...-->Admin Managed
"Cannot connect to catalog"
I've tried: signing out, back in, clearing the Office cache, and redeploying the add-in from central management. The deployment always reports that it was successful.
Can anyone else reproduce this "Cannot connect to catalog" issue, or suggest additional troubleshooting steps/workarounds?
Sep 03 2021 02:55 PM
Hi @Bob Manjoney - I hope all is well in your world.
I recently encountered this with another "Modern" Office Add-in, one we're in the process of deploying via Trusted Catalogs. What's particularly frustrating is that this was working fine a few weeks ago.
Here's what I think I know:
Me and another sharp guy on my team have examined this fully and we're both at a loss. We're beginning to wonder if an update changed this behavior.
Sep 03 2021 06:22 PM
Sep 07 2021 08:16 PM
@Bob Manjoney: We sorted this out today.
So we shot ourselves in the foot but it took us a while to realize it.
Dec 11 2021 09:17 AM
@Julius Perkins Hi I have this problem in excel with an App that I can't use because it can't connect to the catalogue. It's on a stand-alone PC using Office 2019. The app is Log-Hub. I suspect it's the security on the PC but have no idea how to allow the app to connect to the catalogue.
May 31 2022 10:08 AM
@Bob Manjoney I did have the same problem. My solution was use the same e-mail to login at Microsoft and Mendeley Reference Manager software, your account registered at Mendeley.com should be the same used to log at Word software.
Jul 12 2022 09:28 PM
Hi, I came across this thread while searching for a solution to my issue. I am having a similar issue with my Word Add-Ins--Admin Managed Add-Ins "Cannot connect to Catalog"--but my device is an M1 Mac device (Apple silicon), instead of Windows. I wonder if you had a chance to look into MacOS equivalent debugging of this issue?
I have signed out, uninstalled, deleted all remaining files, rebooted, and reinstalled-- but the issue remains. I followed this thread I found: https://answers.microsoft.com/en-us/msoffice/forum/all/admin-managed-add-ins-not-available-in-word-m...
I checked other devices that I have and noticed that both a Windows device and an intel-chip Mac device don't have the issue, even with the same Office account. At the moment I can't tell if it's related to the device (maybe Add-In function is running on Rosetta on the M1 Mac?) or if it's something conflicting in my device.
Any comment or update would be appreciated.
Thanks in advance,
Aug 01 2022 06:38 PM
Hey there @SupplyChainGuru. Can you click 'See Details' and post a screenshot of what those details are?