Forum Discussion
Office Add-ins error: Cannot connect to catalog
One of our admin-managed add-ins (Adobe Sign) has gone AWOL from the ribbon of the Word desktop app recently (it still shows up in the web-app version of Word). One of the suggested troubleshooting s...
We had the same problem in our company and I finally found the cause of our problem today. Some of our users were able to connect, others not. All the users and computers received the same policies etc.
We are busy with migrating our mailboxes form our on prem Exchange servers to Exchange Online. We do this in batches, so some mailboxes are still on prem, some in EXO. Today I found out that the Office add-ins do work for the users with a mailbox in EXO and doesn't work for users with a mailbox in Exchange on prem.
Because we are busy migrating we didn't search for any solution for our users with a mailbox on prem, we just migrate them.
Maybe this info can help some others!
We are busy with migrating our mailboxes form our on prem Exchange servers to Exchange Online. We do this in batches, so some mailboxes are still on prem, some in EXO. Today I found out that the Office add-ins do work for the users with a mailbox in EXO and doesn't work for users with a mailbox in Exchange on prem.
Because we are busy migrating we didn't search for any solution for our users with a mailbox on prem, we just migrate them.
Maybe this info can help some others!
I am having the same problem on a Mac running Ventura 13.1, and the tech support from Microsoft has been horrible. Can anyone here help?
- everyone in my company but me can access Insert > Get Add-ins > Admin Managed except me
- I get "Cannot connect to catalog"
- My computer is online at all times
- My computer is not running a VPN
- My computer is not managed by a centralized security policy
- I have used the Microsoft license removal tool
- I have deleted all Microsoft-related items from Keychain Access
- I have completely uninstalled and re-installed Office more than once
Tech support at Microsoft dodges the issue and avoids the case at all costs.
Any recommendations?
- everyone in my company but me can access Insert > Get Add-ins > Admin Managed except me
- I get "Cannot connect to catalog"
- My computer is online at all times
- My computer is not running a VPN
- My computer is not managed by a centralized security policy
- I have used the Microsoft license removal tool
- I have deleted all Microsoft-related items from Keychain Access
- I have completely uninstalled and re-installed Office more than once
Tech support at Microsoft dodges the issue and avoids the case at all costs.
Any recommendations?