Forum Discussion

Iron Contributor

Aug 31, 2021

Office Add-ins error: Cannot connect to catalog

One of our admin-managed add-ins (Adobe Sign) has gone AWOL from the ribbon of the Word desktop app recently (it still shows up in the web-app version of Word). One of the suggested troubleshooting s...

Copper Contributor

Feb 28, 2023

I am having the same problem on a Mac running Ventura 13.1, and the tech support from Microsoft has been horrible. Can anyone here help?

- everyone in my company but me can access Insert > Get Add-ins > Admin Managed except me
- I get "Cannot connect to catalog"
- My computer is online at all times
- My computer is not running a VPN
- My computer is not managed by a centralized security policy
- I have used the Microsoft license removal tool
- I have deleted all Microsoft-related items from Keychain Access
- I have completely uninstalled and re-installed Office more than once

Tech support at Microsoft dodges the issue and avoids the case at all costs.

Any recommendations?

securebeam

Copper Contributor

Mar 16, 2023

Are the other ones in your company using PC, or Mac? My experience is that this issue is related to Mac, and I have not seen any indication that this feature (Admin Managed Add-ins) works on a Mac.

johannesboyne
Brass Contributor
Mar 16, 2023
I agree with securebeam - This seems to be a more general problem. It worked before for us, and we are an add-in vendor ourselves and have a variety of add-ins deployed internally and managed via admin managed add-ins. It did only happen to one of many macOS devices.
It definitely works on Macs usually. See the following screenshot here: https://gist.github.com/johannesboyne/46f2ea6b4f9157fe15aa0e07a2a7b520