surface book 3 windows 11 | Camera not working

New Contributor

Hello All,

 

Do you have any idea why the camera is not working after upgrade win  ?

I'm not able to find the driver for 

 

Intel Camera Sensor OV5693 for Windows 10 64-bit

 

Thank you.

4 Replies
Hello,

Please run Camera troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

Regards.

@Kapil Arya Hi, and thank you for  your feedback.

 

I have also spoke with MS team, but it seems no solution :( ... Im trying to put win10 and see.

 

AmmaniSan_1-1646482428373.png

 

 

 

Here is the error also.

AmmaniSan_0-1646482344668.png

 

Device manager

AmmaniSan_2-1646482533747.png

 

 

Okay this seems a driver issue. Can you give it a try to official Surface Book 3 drivers from here, see if it helps:

https://www.microsoft.com/en-us/download/details.aspx?id=101315
Thanks.
We have tried also but not working.

I'm not sure if surface book 3 is certified with windows 11. :)