Forum Discussion

Copper Contributor

Mar 04, 2022

surface book 3 windows 11 | Camera not working

Hello All, Do you have any idea why the camera is not working after upgrade win ? I'm not able to find the driver for Intel Camera Sensor OV5693 for Windows 10 64-bit Thank you.

device management

Ammani-San

Copper Contributor

Mar 05, 2022

KapilArya Hi, and thank you for your feedback.

I have also spoke with MS team, but it seems no solution 😞 ... Im trying to put win10 and see.

Here is the error also.

Device manager

KapilArya

MVP

Mar 05, 2022

Okay this seems a driver issue. Can you give it a try to official Surface Book 3 drivers from here, see if it helps:

https://www.microsoft.com/en-us/download/details.aspx?id=101315

Ammani-San
Copper Contributor
Mar 05, 2022
Thanks.
We have tried also but not working.

I'm not sure if surface book 3 is certified with windows 11. 🙂
- ibutenko
  Copper Contributor
  Feb 11, 2023
  Ammani-San do you know whether there is a solution to this problem? I've got the same issue.
  - MizzeN_
    Copper Contributor
    Mar 07, 2023
    Dear Ammani-San & ibutenko & KapilArya
    
    Any news on this specific issue?
    We have two Surface Book 3 in our enviroment, but only one of them is having kinda the same issue. There is two indicators when it happens, the camera light button is turned on and Windows Service: Windows Camera Frame Server is utilizing 15-20% CPU power. I have an idea it's a bug in Windows Hello on a Windows Surface Book 3, updated drivers via. Microsoft link no luck, latest and greatest W11 22H2.