Forum Discussion
Ammani-San
Mar 04, 2022Copper Contributor
surface book 3 windows 11 | Camera not working
Hello All, Do you have any idea why the camera is not working after upgrade win ? I'm not able to find the driver for Intel Camera Sensor OV5693 for Windows 10 64-bit Thank you.
GLayman
Mar 27, 2023Copper Contributor
Is there a fix for this that anyone has found. Currently seeing this on 5 Surface laptop 3's in our environment. Have tried just about everything we can think of.
ZePPerT
Apr 17, 2023Copper Contributor
Did you find a solution yet?
- ibutenkoApr 17, 2023Copper Contributor
ZePPerT No. (Replying from the Surface device with non-functional camera).
- Cazz223May 16, 2023Copper ContributorI had the same issue after the recent windows 10 update (April), same error code 0xA00F4244.
In DeviceManager, the camera driver was Intel(R) JDL AVStream Camera.
Tried all methods I could find on the internet. Updating with various version I could get hold of. Sometimes, there was exclamination mark next to it, sometimes there wasn't. 0xA00F4244 remained still.
At the end I went on to improvise my own, as I don't believe that all 3 cameras (front, back and IR) will go coocoo all of a sudden right after an update, it's got to be a software screw-up, not a hardware problem.
In Intel driver download website, it says, some drivers are meant to be installed in certain particular order, or else they won't work.
I noted that the camera is related to Intel(R) Iris(R) Plus Graphics, so I replaced that driver too. Then later I suspected, it might also have to do with System Devices Surface Camera Front, Back and IR, as such I also fiddled around with them.
I extracted files from the following msi
SurfaceBook3_Win10_18362_21.091.14030.0.msi, SurfaceBook3_Win10_19041_22.100.5729.0.msi, SurfacePro9_Win10_19044_22.101.15507.0.msi, tried out numerous combination of diver-updates.
Did it work? YES... and no...
Now the camera is detected, Camera App turns on without 0xA00F4244, but it doesn't function like a camera, instead the App fires up as a Video Recorder, but it won't do record anything, I can't change from front to back camera or what so ever, it just freezes.
At least, I can tell for sure, it isn't a hardware issue for sure.
I hope MS can come out with a fool-proof solution that help users solve the problem.
More so, I would plead MS to pleeeeease test their updates thoroughly before they roll it out.- Cazz223May 16, 2023Copper ContributorOh yes, apology for forgetting to tell:
I am still using Windows 10.
Current camera driver is Inter(R) ADL AVStream Camera,
Intel(R) JDL AVStream Camera gave 0xA00F4244.