Mar 31 2017 10:48 AM - edited Mar 31 2017 11:38 AM
Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number. When AA and Call queues were in preivew this was possable, but not since these features are generally avalable.
Mar 31 2017 03:22 PM
Mar 31 2017 07:07 PM
Apr 04 2017 09:34 AM
Apr 04 2017 09:42 AM
Apr 04 2017 10:09 AM - edited Apr 04 2017 10:10 AM
Apr 04 2017 10:09 AM - edited Apr 04 2017 10:10 AM
I have another support case open now: 30126-5654408
The Tenant is in North America.
They just responded:
Unfortunately option of converting an existing user number to a service number is no longer available. However you have following options:
1) Port +1 717-xxx-xxxx user number away from Microsoft and then port it back as a service number.
2) You can get a new service number, here is a link to help you learn more about getting new service numbers:
https://support.office.com/en-us/article/Getting-Skype-for-Business-service-phone-numbers-e434aeb2-a...
( Scroll down to get new service numbers)
Apr 04 2017 10:15 AM
Apr 04 2017 10:22 AM
Apr 04 2017 12:27 PM
@Corbin Meek for visibility -
Apr 13 2017 06:04 AM
SolutionApr 18 2017 01:52 PM
@Mohammed Anas Shaikh, is this possible in the UK too? I need to convert an existing User Number to Service Number for use with Auto Attendant. Thanks
Apr 18 2017 03:51 PM
May 04 2017 04:50 PM
Jun 05 2017 05:12 PM
Mohammed,
I have found myself in a similar situation. We have ported all of our numbers over to Skype online only to discover that our main number is now a user number and not a service number, and that we cannot use it for our auto-attendant. I called support and they said that they couldn't do anything for us. Can you see if you can make the same switch for us? Our Ticket # is 30126-5877136.
Thanks!
Jun 06 2017 10:29 AM
Jun 12 2017 10:14 AM
Mohammed,
It has been about a week and I have not heard from anyone yet. Thanks!
~ Mike
Jun 19 2017 09:44 AM
Jun 19 2017 09:46 AM
No. But, I got in touch with the Number Porting Team and they got it converted. Thanks for the help!
Apr 13 2017 06:04 AM
Solution