Change Cloud PBX User Number to Service Number

Mohammed Anas Shaikh
Microsoft
Apr 04, 2017
Hi Jay

We do have an option to submit an internal request to our Number porting team that may allow converting a user number already owned by MSFT into a service number. There may ne corner cases where this may not be possible but that is difficult to determine upfront.

In your case i am not sure if we tried to go through this process, it seems to me that we did not. I am seeing that you may have worked with Seth Drake but I unfortunately do not have access or ability to check the case you provided or work on it as that case was created using a different ticketing system which is not used by Me and my team.

What i would suggest you is if you can open up a new case again and when you have a support engineer available to work with you please loop me in on your email thread with the engineer and ill work with him to get this to the right place.
- Mohammed Anas Shaikh
  Microsoft
  Apr 04, 2017
  A QQ, the number and tenant that you are using is that North America or EMEA?
  - Clayton Jay Martin
    Brass Contributor
    Apr 04, 2017
    I have another support case open now: 30126-5654408
    The Tenant is in North America.
    They just responded:
    Unfortunately option of converting an existing user number to a service number is no longer available. However you have following options:
    1) Port +1 717-xxx-xxxx user number away from Microsoft and then port it back as a service number.
    
    2) You can get a new service number, here is a link to help you learn more about getting new service numbers:
    https://support.office.com/en-us/article/Getting-Skype-for-Business-service-phone-numbers-e434aeb2-af99-40e7-981e-a474f0383734
    ( Scroll down to get new service numbers)

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