PSTN callers can't hear us
1. Teams Only organization w/Phone System/Calling Plans 2. Polycom VVX VoIP phones (latest SfB online certified firmware) When someone calls in, the Polycom phones and Teams apps that are logged into that account ring, but when we answer one of the Polycom phones, the person calling us cannot hear us. We can hear them. This happens about 3/4 of the time, but not always, and with seemingly no pattern. It doesn't seem to happen when answering using the actual Teams app - only when using the Polycom phones. I've checked out our firewall settings and we are not blocking any of the documented ports or ranges of ports that need to be open, and there is nothing in the actual call log that indicates something is going wrong. I'm at a loss as to how to even begin troubleshooting this. Any advice as to where I can look for clues? Thanks, Bob
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!Prevent Polycom Phone rolling back to old version - SFB Online.
Noticed that after the firmware update is installed, Polycom phone rolls back to the previous version automatically. I got a message on the Polycom Phone that says "there’s a new update available" it then automatically installs the old version." The IP Phone rolls back to the old version 5.6.0.17325. To prevent the phone from rolling back to the old version, run the following command after logging into SFB Online through PowerShell. Set-CsIPPhonePolicy -EnableDeviceUpdate $False It will take around 20 mins to 1 hr to take effect.Caller ID issue
Hi there, we've got an issue with multiple tenants/customers with their outgoing callerid. I've created a new CallingLine identity and assigned them to the users, using PowerShell. Reason? The customer want’s to use the company’s main phone number for outbound calls. But when making outbound calls to varies Dutch providers, the main phone numbers is’nt showing up, but the personal user number is. When making calls to other Skype for Business users, the main number, does show up. -I’ve removed the calling plan, and created news one’s but the problem remains. -When assigning Anonymous callerid, is works perfectly. -We use PhoneSytem, cloud only with Office 365. So no hybrid environment. I’ve had contact with Microsoft support and with the Skype for Business porting desk. They both respond the same. The issue is not Microsoft it’s problem, but lies with the CNAM of the Dutch providers. I’ve tested it by making calls to Vodafone, KPN and T-mobile. All gave the same result. Not the main phone number is showing up, but the users personal number. Anyone else experiencing this issue? Microsoft is using Colt Telecommunications, perhaps i need to ring their doorbell...Adding phonetic 'nicknames' to Users O365 account details to improve AA speech recognition results?
Hi, Speech recognition works great for everyone in our org except for one person. We have an Irish Lady with the first name Áine. It's pronounced, "...On-ya…", so the AA doesn't have a chance (keeps going with "...Did you say 'Tanya'...?". Is it possible to add a phonetic spelling for this user somewhere in their O365/Azure details that might help the AA in this situation?PBX Auto Attendant and msDS-PhoneticDisplayName
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem. We tried using the PowerShell command. It returned a message to the effect that we cannot control that function through PowerShell. We changed the msDS-PhoneticDisplayName in Attribute Editor in the local AD server. We waited 24 hrs. to see if the PBX servers would pick it up, but there was no change. We changed the msDS-PhoneticLastName and msDS-PhoneticFirstName to see what that would do after resetting the PhoneticDisplayName to <not set>. No change. We tried changing all three PhoneticDisplayName options. No change. We tried removing the user from the Auto Attendant after making the PhoneticDisplayName change, then putting him back in after 24 hrs. No change. It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions. Julie
Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.
'Meeting Room' license vs 'Common Area Phone' license vs 'E1+Phone System' license
We have 7 meetings rooms (a mix of Polycom VVX and Logitech SmartDocks), what is the best way to license them? I can see there is a thing called 'Meeting Room' which is $20.60, 'Common Area Phone' which is $11.00 or 'E1+Phone System' which is $20.40. What should I be using? and what is the difference between them? Thanks Trent.(CDR/QoE) data for Call quality performance - reporting trends and details
I am very interested to understand to hear the <pings> out there - you who use the data from Lync or Skype on-prem's QoE database - whether you consume it in it's raw format in the manner of a data scientist, or consume it through a 3rd-party-developed reporting app in the manner of a customer-experience-support analyst / investigator. Is it just me or does the SfBO reporting still leave something to be desired? There is some elementary reporting, but I am not seeing anything that matched Lync/Skype Monitoring Reports. There is a mountain of meta-data in the QoE database. Is that getting left behind? Microsoft did a good job creating simple report-query-templates in the Monitoring Report server that could render 80% of what most Telecom Managers would expect their team to know from a platform. And for the other 20%, ALL the data was simply... available at the customer's disposal (and/or a partner's disposal). For Voice Engineers, Support Analysts, and Service Owners, this was a dream come true. Performance data at our fingertips. Now, with Skype for Business Online, I seem to bottom out on report category / type templates that I am otherwise accustomed to leveraging in the Monitoring Reports. And I hear partners are unable to get access to the Call Analytics API, so this tells me - simply - that in Skype for Business Online, there is some data I am no longer able to access, that I would like to access. @ Microsoft: Are there still developments happening in this space? I would like to see the SfB Online window unlocked for me to get into my QoE data, so that I (or a partner) can render the data in more relative context, with custom filtering. Some of that data can be used to prove Skype is not the root cause of an issue. Next, I would like to also understand the product team's vision of reporting call quality - for calls made in Microsoft Teams. I guess you have a challenge... because the boil-the-ocean expectation is that we will see all platforms (Skype on Prem + Skype Online + Teams...) to be rendered into a one-report-viewing experience. Right? ;-) What is the road map and pending enhancements for CQD and/or Call Analytics, in general? Where / when does Teams sit on that roadmap? And... Will a customer be able to render their own meta-data or be restricted from it?
