Change Cloud PBX User Number to Service Number

Hi Jay

We do have an option to submit an internal request to our Number porting team that may allow converting a user number already owned by MSFT into a service number. There may ne corner cases where this may not be possible but that is difficult to determine upfront.

In your case i am not sure if we tried to go through this process, it seems to me that we did not. I am seeing that you may have worked with Seth Drake but I unfortunately do not have access or ability to check the case you provided or work on it as that case was created using a different ticketing system which is not used by Me and my team.

What i would suggest you is if you can open up a new case again and when you have a support engineer available to work with you please loop me in on your email thread with the engineer and ill work with him to get this to the right place.