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Change Cloud PBX User Number to Service Number
Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number. When AA and Call q...
- Thank you for you assistance! MS support was able to convert this user number to a service number.
This is an old thread, but for anyone else that finds this, see the following article:
What you want to do? Do these steps and download the correct forms
| Get new user phone numbers that aren't listed in the Microsoft Teams admin center. | Download the https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-the-u.s.-(user-numbers)-(v.3.0)-(en-us).pdf?raw=true form, fill it out and mailto:gcstnmsd@microsoft.com. |
| Get new service phone numbers that aren't listed in the Microsoft Teams admin center. | For service numbers inside of the United States, please https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-numbers-inside-the-u.s.-(service-numbers)-(v.1.0)-(en-us).pdf?raw=true, fill it out, and mailto:ptn@microsoft.com. |
| Get phone numbers transferred to us. | Download one of these forms: https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/letter-of-authorization-(loa)-for-the-u.s.-(user-and-service-numbers)-(v.3.2)-(en-us).pdf?raw=true https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/Letter-of-authorization-(loa)-for-the-u.s.-(toll-free-numbers)-(v.3.2)-(en-us).pdf?raw=true Note: If you are trying to get more than 999 subscriber or user phone numbers, you will need to fill out a Letter of Authorization (LOA) and send it to us. See https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365 for more information. Fill it out and mailto:ptn@microsoft.com. |
| Change a user's number to a service number. | mailto:ptn@microsoft.com your PIN and the list of user numbers you want to convert to service numbers. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. |
| Transfer numbers from one Office 365 organization to another. | mailto:ptn@microsoft.com the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. |
Ref: https://docs.microsoft.com/en-us/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-the-u-s