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Clayton Jay Martin's avatar
Clayton Jay Martin
Brass Contributor
Mar 31, 2017
Solved

Change Cloud PBX User Number to Service Number

Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number.  When AA and Call q...
Cloud PBX
PSTN Calling
  • Clayton Jay Martin's avatar
    Clayton Jay Martin
    Apr 13, 2017
    Thank you for you assistance! MS support was able to convert this user number to a service number.
Mohammed Anas Shaikh's avatar
Mohammed Anas Shaikh
Icon for Microsoft rankMicrosoft
Apr 04, 2017
I just responded to your email, I'm looking to chat with the support engineer working with you to see whats going on.
Thank you for your patience.
Clayton Jay Martin's avatar
Clayton Jay Martin
Brass Contributor
Apr 13, 2017
Thank you for you assistance! MS support was able to convert this user number to a service number.
  • Sergio Yanes's avatar
    Sergio Yanes
    Copper Contributor
    Aug 29, 2017
    Thanks!
  • Michael Rogers's avatar
    Michael Rogers
    Copper Contributor
    Aug 29, 2017

    This is for US numbers only. Microsoft Number Porting Team (ptn@microsoft.com).

     

    For contacting the EU Number Porting Team (ptneu@microsoft.com)

  • Sergio Yanes's avatar
    Sergio Yanes
    Copper Contributor
    Aug 29, 2017

    Hello Michael, I am having the same issues. 

    Can you please share the contact information from the Number Porting Team?

     

    Thank you in advace

  • Michael Rogers's avatar
    Michael Rogers
    Copper Contributor
    Jun 19, 2017

    No. But, I got in touch with the Number Porting Team and they got it converted. Thanks for the help!

  • Mohammed Anas Shaikh's avatar
    Mohammed Anas Shaikh
    Icon for Microsoft rankMicrosoft
    Jun 19, 2017
    Have you been contacted by the Support team yet?
  • Michael Rogers's avatar
    Michael Rogers
    Copper Contributor
    Jun 12, 2017

    Mohammed,

     

    It has been about a week and I have not heard from anyone yet. Thanks!

     

    ~ Mike

  • Michael Rogers's avatar
    Michael Rogers
    Copper Contributor
    Jun 06, 2017
    Excellent! Thank you!
  • Mohammed Anas Shaikh's avatar
    Mohammed Anas Shaikh
    Icon for Microsoft rankMicrosoft
    Jun 06, 2017
    Hi Micheal I have sent your Case details to the Needed Contacts in the Support Team, I am expecting them to reach out to you. If you do not hear back, please let me know here and ill follow up again.
  • Michael Rogers's avatar
    Michael Rogers
    Copper Contributor
    Jun 06, 2017

    Mohammed,

     

    I have found myself in a similar situation. We have ported all of our numbers over to Skype online only to discover that our main number is now a user number and not a service number, and that we cannot use it for our auto-attendant. I called support and they said that they couldn't do anything for us. Can you see if you can make the same switch for us? Our Ticket # is 30126-5877136.

     

    Thanks!

  • Mohammed Anas Shaikh's avatar
    Mohammed Anas Shaikh
    Icon for Microsoft rankMicrosoft
    May 04, 2017
    Hi Jon We have some new update now, It is now possible to have User numbers converted to Service Numbers in EMEA as well. there maybe scenarios where it may still not be possible but overall we now have a process to achieve this. So if you are still looking to have this done, you can open a support ticket for it. If you don't get anywhere please let me know.
  • Mohammed Anas Shaikh's avatar
    Mohammed Anas Shaikh
    Icon for Microsoft rankMicrosoft
    Apr 18, 2017
    Hi Jon, Per my knowledge this unfortunately is ONLY available in North America tenants and not for EMEA. you may have to port the number out and then back in.
  • Jon Rata's avatar
    Jon Rata
    Copper Contributor
    Apr 18, 2017

    Mohammed Anas Shaikh, is this possible in the UK too? I need to convert an existing User Number to Service Number for use with Auto Attendant. Thanks