Forum Discussion
Change Cloud PBX User Number to Service Number
- Apr 13, 2017Thank you for you assistance! MS support was able to convert this user number to a service number.
Thank you for your patience.
- Sergio YanesAug 29, 2017Copper ContributorThanks!
- Michael RogersAug 29, 2017Copper Contributor
This is for US numbers only. Microsoft Number Porting Team (ptn@microsoft.com).
For contacting the EU Number Porting Team (ptneu@microsoft.com)
- Sergio YanesAug 29, 2017Copper Contributor
Hello Michael, I am having the same issues.
Can you please share the contact information from the Number Porting Team?
Thank you in advace
- Michael RogersJun 19, 2017Copper Contributor
No. But, I got in touch with the Number Porting Team and they got it converted. Thanks for the help!
- Mohammed Anas ShaikhJun 19, 2017
Microsoft
Have you been contacted by the Support team yet? - Michael RogersJun 12, 2017Copper Contributor
Mohammed,
It has been about a week and I have not heard from anyone yet. Thanks!
~ Mike
- Michael RogersJun 06, 2017Copper ContributorExcellent! Thank you!
- Mohammed Anas ShaikhJun 06, 2017
Microsoft
Hi Micheal I have sent your Case details to the Needed Contacts in the Support Team, I am expecting them to reach out to you. If you do not hear back, please let me know here and ill follow up again. - Michael RogersJun 06, 2017Copper Contributor
Mohammed,
I have found myself in a similar situation. We have ported all of our numbers over to Skype online only to discover that our main number is now a user number and not a service number, and that we cannot use it for our auto-attendant. I called support and they said that they couldn't do anything for us. Can you see if you can make the same switch for us? Our Ticket # is 30126-5877136.
Thanks!
- Mohammed Anas ShaikhMay 04, 2017
Microsoft
Hi Jon We have some new update now, It is now possible to have User numbers converted to Service Numbers in EMEA as well. there maybe scenarios where it may still not be possible but overall we now have a process to achieve this. So if you are still looking to have this done, you can open a support ticket for it. If you don't get anywhere please let me know. - Mohammed Anas ShaikhApr 18, 2017
Microsoft
Hi Jon, Per my knowledge this unfortunately is ONLY available in North America tenants and not for EMEA. you may have to port the number out and then back in. - Jon RataApr 18, 2017Copper Contributor
Mohammed Anas Shaikh, is this possible in the UK too? I need to convert an existing User Number to Service Number for use with Auto Attendant. Thanks