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Change Cloud PBX User Number to Service Number
Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number. When AA and Call q...
- Thank you for you assistance! MS support was able to convert this user number to a service number.
Any Update?
Mohammed Anas Shaikh
Microsoft
MicrosoftHi Jay
We do have an option to submit an internal request to our Number porting team that may allow converting a user number already owned by MSFT into a service number. There may ne corner cases where this may not be possible but that is difficult to determine upfront.
In your case i am not sure if we tried to go through this process, it seems to me that we did not. I am seeing that you may have worked with Seth Drake but I unfortunately do not have access or ability to check the case you provided or work on it as that case was created using a different ticketing system which is not used by Me and my team.
What i would suggest you is if you can open up a new case again and when you have a support engineer available to work with you please loop me in on your email thread with the engineer and ill work with him to get this to the right place.
We do have an option to submit an internal request to our Number porting team that may allow converting a user number already owned by MSFT into a service number. There may ne corner cases where this may not be possible but that is difficult to determine upfront.
In your case i am not sure if we tried to go through this process, it seems to me that we did not. I am seeing that you may have worked with Seth Drake but I unfortunately do not have access or ability to check the case you provided or work on it as that case was created using a different ticketing system which is not used by Me and my team.
What i would suggest you is if you can open up a new case again and when you have a support engineer available to work with you please loop me in on your email thread with the engineer and ill work with him to get this to the right place.
- Mohammed Anas ShaikhA QQ, the number and tenant that you are using is that North America or EMEA?
I have another support case open now: 30126-5654408
The Tenant is in North America.
They just responded:
Unfortunately option of converting an existing user number to a service number is no longer available. However you have following options:
1) Port +1 717-xxx-xxxx user number away from Microsoft and then port it back as a service number.
2) You can get a new service number, here is a link to help you learn more about getting new service numbers:
https://support.office.com/en-us/article/Getting-Skype-for-Business-service-phone-numbers-e434aeb2-af99-40e7-981e-a474f0383734
( Scroll down to get new service numbers)- Mohammed Anas ShaikhI just responded to your email, I'm looking to chat with the support engineer working with you to see whats going on.
Thank you for your patience.