SharePoint Online Sites not showing up in Office 365 desktop apps

Question

I'm having an issue for which I can't seem to find a solution.

I'm trying to open and save files to a SharePoint Online environment, but Sites are not showing in Word/Excel.

I tried on multiple desktops, all running Windows 10 and Office 365 and using the same account. On one desktop I'm able to see my followed Sites, on another I get the message: "There are no sites to show right now". In Windows settings the account is showing up as work or school account.

I would really appreciate some help. Thanks!

Ramses

sharmilak · Answer

Ramses&nbsp;Even im facing same issue and also few clients not sure how to resolve.. can you please guide

thuyavan ganesan · Answer

Hi,This could be due to users have not synced completely with the "license information". Ask your admin to check on the user synchronization process. or give some time to get this sync updated.Thanks,Thuyavan

ramses · Answer

Hi,We waited some days before posting, thought it needed some time for that exact reason.Could it be that the user logged in while office 365 didn't yet had the modern authentication and that this feature needs modern authentication?&nbsp;Thanks!Ramses