Forum Discussion
Ramses
Dec 11, 2018Copper Contributor
SharePoint Online Sites not showing up in Office 365 desktop apps
I'm having an issue for which I can't seem to find a solution. I'm trying to open and save files to a SharePoint Online environment, but Sites are not showing in Word/Excel. I tried on multiple ...
Thuyavan Ganesan
Dec 11, 2018Iron Contributor
Hi,
This could be due to users have not synced completely with the "license information". Ask your admin to check on the user synchronization process. or give some time to get this sync updated.
Thanks,
Thuyavan
This could be due to users have not synced completely with the "license information". Ask your admin to check on the user synchronization process. or give some time to get this sync updated.
Thanks,
Thuyavan
Ramses
Dec 14, 2018Copper Contributor
Hi,
We waited some days before posting, thought it needed some time for that exact reason.
Could it be that the user logged in while office 365 didn't yet had the modern authentication and that this feature needs modern authentication?
Thanks!
Ramses
- DeletedJan 10, 2019
Modern Authentication was the problem for us. Users had signed before it was on.
We have them go to:
Start>Settings(Cog)>Accounts>Access Work or School >[Disconnect 365 Account] > [Re add 365 Account]
- Gerardo680Jan 21, 2021Copper ContributorIn what application website or page are you having them do this? Is it in admin
- RamsesJan 10, 2019Copper Contributor
That is what I thought and experienced, thank you for confirming with me.
When I disable Modern Authentication and sign in, the sites don't show up. When I enable Modern Authentication and sign in, the sites do show up.
- Thuyavan GanesanDec 14, 2018Iron ContributorI dont think so, Can you try updating office and restart the system, then sign out and and sign in back on both office and O365 . let me know.