Forum Discussion

Copper Contributor

Dec 11, 2018

SharePoint Online Sites not showing up in Office 365 desktop apps

I'm having an issue for which I can't seem to find a solution. I'm trying to open and save files to a SharePoint Online environment, but Sites are not showing in Word/Excel. I tried on multiple ...

Office

SharePoint Online

Thuyavan Ganesan

Iron Contributor

Dec 11, 2018

Hi,
This could be due to users have not synced completely with the "license information". Ask your admin to check on the user synchronization process. or give some time to get this sync updated.

Thanks,
Thuyavan

Ramses
Copper Contributor
Dec 14, 2018
Hi,
We waited some days before posting, thought it needed some time for that exact reason.
Could it be that the user logged in while office 365 didn't yet had the modern authentication and that this feature needs modern authentication?

Thanks!
Ramses
- Deleted
  Jan 10, 2019
  Modern Authentication was the problem for us. Users had signed before it was on.
  We have them go to:
  Start>Settings(Cog)>Accounts>Access Work or School >[Disconnect 365 Account] > [Re add 365 Account]
  - Gerardo680
    Copper Contributor
    Jan 21, 2021
    In what application website or page are you having them do this? Is it in admin
- Thuyavan Ganesan
  Iron Contributor
  Dec 14, 2018
  I dont think so, Can you try updating office and restart the system, then sign out and and sign in back on both office and O365 . let me know.