Jul 05 2018 02:29 AM
Jul 05 2018 02:29 AM
We've been experiencing issues with files in OneDrive/SharePoint.
A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, and will start making edits, in the desktop app.
Another colleague also has the same file open, but the system isn't alerting either user that someone else has the file open.
When one user saves their changes, the system creates a separate file, with a suffix in the filename (the user's PC name). Now we have two versions of the file, and the changes haven't been merged.
Is there something we're doing wrong? And is there a way to prevent this?
One of our main reasons for adopting SharePoint was to avoid multiple versions of the same document having to be created.
Jul 05 2018 08:38 AM
Jul 05 2018 08:38 AM
Jul 05 2018 02:40 PM
Jul 10 2018 11:21 AM
We had a similar issue. Updating to the most recent version of OneDrive sync helped since locally synched files now open the server copy instead of a local copy and then, synching changes.
Also, in the User's OneDrive settings, make sure that the following are the selected options in the Office tab.
You'll see two options regarding how conflicts are handled, you want to select the option Let me choose to merge changes or keep both copies.
Note: This screenshot is from my Mac but the PC client has similar options.
Jul 12 2018 03:41 AM
I believe we are all using the latest version of sync, and have checked the box to 'Let us choose to merge...' where possible, however on a couple of PC's this option appears greyed out!
We are currently looking at upgrading all office software on all machines, so hopefully that will help to at least reduce the number of issues.
Jul 12 2018 07:00 AM - edited Jul 12 2018 07:05 AM
This is what worked for me. After syncing the library and finding the lock symbol on all the files in the library displayed in my File Explorer, this is what I did:
The key one, for whatever reason, was #3. When I did that, a message box popped up on my monitor saying something like 'you can now edit your files in OneDrive'. When I checked my File Explorer, the locks were gone. I verified today that other users who are syncing this library to their File Explorer are also now able to edit the files (the lock was gone for them, too).
Below is my original post.... LOL.... I was pretty excited to see that this worked. I hope it does for you, too.
Out of desperation, I enabled Content Approval and then disabled Content Approval and.....
Low and behold I got a pop up from ODB saying 'You can now edit your files'. I opened my File Explorer....yes...wait for it....and the LOCK WAS GONE! OMG, I spent hours on this to find that it was one check box for a feature I'd never enabled for the library. Why it was affecting its performance, I haven't a clue, but it worked. WHEW!
Jan 17 2019 08:57 AM
The issue seems that you/we are using local copies of the documents. If two people open the same document at the same time, then make changes there will be a conflict. We too are struggling with this as we have over 100 people using Sharepoint and syncing via OneDrive. I know you can go online to the portal and "check out" a document but that doesn't fly with our setup. End users want to use the local versions of Office and not the web client.
On top of all that, changes are only synced when you CLOSE the document and not just save. You will get a sync error saying the file is in use. These two issues are seriously making us think about going back to a server share vs using Sharepoint. What else can we change or try?
We have all PCs updated to Windows 10 Fall creators update so we can use "Files on demand" since we do not have enough HD space to store them all.
Jan 17 2019 09:16 AM - edited Jan 17 2019 09:22 AM
If you are looking for the classic file server experience when editing Office documents you could try mapping a network drive to your document libraries using Zee Drive. Zee Drive will lock Office documents automatically by default which ensures only one user can edit the document at a time. It should prevent duplicates/conflicts from occurring.
With Zee Drive, changes to Offices files are synced as soon as the user clicks Save.
Jan 29 2019 10:27 AM
We are having similar issues. Have you had any luck finding a solution, Austin?
Jan 29 2019 10:31 AM
Not yet. I am trying to find out if Zee Drive can scale down to only the features that we need vs paying for a suite of products. I don't need to map a drive, I just need the file locking capability from file explorer that used to be there from before.
Apr 28 2019 04:34 AM
@Austin_Smith any luck on locking the synced file when someone else already has it opened? We just started with OneDrive and we must have the option to allow for one person update at a time.
Apr 28 2019 03:08 PM
Apr 28 2019 07:25 PM
Apr 29 2019 07:55 AM
May 30 2019 01:39 AM
@Chris Webb Hi guys. Sorry to open up this thread again, but it seems as close to issue i am having, that i have found. I want users to sync company SharePoint files using OneDrive, but i don't want all data to remain on PC. Data protection more than anything else in case PC is lost or stolen. I like files to be cloud only until opened. Let it download and then, go back to cloud only. Much like how ZeeDrive works. We have used ZeeDrive with other clients, but there is still support involved with ZeeDrive, that we want to avoid. Also, we want to move away from the mapped drive methodology. Files on-demand keeps a local copy and it appears its a manual process to 'free space'. However, there's no server to push out GPO. Office 365 deployment. Any advice would be appreciated.
Jun 19 2019 12:22 PM
Dec 07 2021 04:31 PM
@Chris Webb - do you have any information about the status of this issue - it's compromising productivity on our end with changes being overridden on multiple occations