Forum Discussion
SharePoint OneDrive file sync issues when users open the same file
Hi We've been experiencing issues with files in OneDrive/SharePoint. A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, an...
Sounds like whoever is editing the files doesn't have a good connection or isn't online at the time of editing, when you reconnect it will prompt you to keep the file and overwrite or create a new version.
Basically anytime you edit a file in onedrive/sharepoint sync from your machine, it will connect online first, if that's not available it will work from local cache. There are always prompts if a file is locked for editing by an older client that doesn't support co-auth, or they turn "auto save" feature off, but the users have to pay attention or else you end up with duplicated files. Lots of variables at play, specially when using sync client with larger groups of people or on documents that are high traffic.
Basically anytime you edit a file in onedrive/sharepoint sync from your machine, it will connect online first, if that's not available it will work from local cache. There are always prompts if a file is locked for editing by an older client that doesn't support co-auth, or they turn "auto save" feature off, but the users have to pay attention or else you end up with duplicated files. Lots of variables at play, specially when using sync client with larger groups of people or on documents that are high traffic.