Forum Discussion
SharePoint OneDrive file sync issues when users open the same file
Hi We've been experiencing issues with files in OneDrive/SharePoint. A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, an...
Hi,
Please note that if the documents are synced with onedrive you wont get any notification that another user is editing since this is happening on a local file until the file is synced.
Regarding the sync issues make sure you are both running the new onedrive sync. It may sound like one of you are using the old sync. Check your processes on task manager. You should be running OneDrive.exe and not GROOVE.exe
Please note that if the documents are synced with onedrive you wont get any notification that another user is editing since this is happening on a local file until the file is synced.
Regarding the sync issues make sure you are both running the new onedrive sync. It may sound like one of you are using the old sync. Check your processes on task manager. You should be running OneDrive.exe and not GROOVE.exe
We had a similar issue. Updating to the most recent version of OneDrive sync helped since locally synched files now open the server copy instead of a local copy and then, synching changes.
Also, in the User's OneDrive settings, make sure that the following are the selected options in the Office tab.
You'll see two options regarding how conflicts are handled, you want to select the option Let me choose to merge changes or keep both copies.
Note: This screenshot is from my Mac but the PC client has similar options.