Feb 28 2018 05:26 AM
Feb 28 2018 05:26 AM
I'm having an issue regarding Office 365 profile pictures not displaying on the Modern SharePoint People Web Part inside Office 365. We have this issue seen in two separate Office 365 tenants, both located in Europe. One tenant is Cloud only, so it's not connected via Azure AD Connect. The other tenant is using federated accounts and has both Azure AD Connect and ADFS implemented.
When the profile picture is set in Office 365, it is shown in all Office 365 Apps, except inside the SharePoint People Web Part on a Modern SharePoint Site Page. When I remove the picture using the Change Picture link inside the Office 365 Suite Bar, or remove it via Microsoft Teams and later change it to a different picture, we run into the same scenario: The picture is shown everywhere in Office 365, except inside the SharePoint People Web Part located on a Modern SharePoint Site Page.
See the attached pictures displaying the issue.
More people of you seen this issue? Do you know a workaround or do you know how to fix this?
Feb 28 2018 06:51 AM
Mar 01 2018 01:04 AM
Thank you for the reaction and testing the situation @Juan Carlos González Martín.
I've just checked out the two Office 365 tenant where we are having this issue, but after one full night, the pictures still do not show up in the SharePoint people web part.
How about other Office 365 / SharePoint users?
Mar 01 2018 02:24 AM
Using the page at https://portal.office.com/userphoto (see the picture below) I've tried to change the profile picture:
Mar 09 2018 06:49 AM
This problem also occurs on my demo tenant. After a long research, it’s looks like the people web part use the photo from the User Photos Library on My Site Host site collection.
According to Microsoft: “If the user has an Exchange Online mailbox, and the mailbox contains a profile picture for the user, SharePoint Online will request the picture from Exchange Online. SharePoint Online creates a small, medium, and large thumbnail photo from the picture that was returned from Exchange Online. The photos are saved in a folder in the User Photos Library for the My Site Host site collection. The name of the folder will vary, depending on what the My Site Host root web locale is set to at the time of photo upload or synchronization.” Source: https://support.microsoft.com/en-us/help/3185286/information-about-profile-picture-synchronization-i...
My guess is that the sync between Exchange Online and Sharepoint Online is broken. After uploading the user photo directly in SharePoint admin center --> User Profiles --> Manage User Profiles, it worked.
Mar 28 2018 07:35 AM
Apr 13 2018 03:00 PM - edited Apr 13 2018 03:03 PM
I'd put money on the SharePoint Web Part using a different API to fetch the photo than everywhere else. There are many ways to fetch photo, some are SharePoint Server and SharePoint Online friendly, some are not.
Try accessing this url (replacing with a real email address in your tenant and tenant in host url):
and then try this one (Server and Online friendly)
Do you get a different result?
UPDATE: In looking at the People Web Part and how it renders. Its actually render a base64 image in the actual HTML code. It is referencing an img file like I had suggested above. The above two urls will prove that your photo is not the same in two repositories. I'm intrigued by where the base64 image is sourced.
Apr 24 2018 10:17 AMSolution
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
Jul 03 2018 05:58 AM
Should this have been a global resolution? I still have this problem.
Jul 03 2018 07:41 AM
Jul 03 2018 09:06 AM
We are faced to the same kind of situation, as explained by someone into that thread, the picture profile are dispatched in 2 part:
So there is an automatic scheduled process to refresh the Old way based on the change done in the modern
It means when the user upload a new picture using outlook, this process to push the new version of the picture into the specific image lib placed into the person web app (https://[tenant]-my.sharepoint.com/User Photos/ ).
When you discover that kind of difference, the only way to fix it is to call MS Support and create a case for, they will execute a documented command (script) which will refresh the picture (for one specific user or the complete tenant)
In our case, we have more than 100'000 users, and that full refresh needs weeks to complete.
Jul 09 2018 06:40 AM
This doesn't seem like a viable solution to create a MS Support issue for this problem.
Sep 17 2018 01:54 PM
Is this still an issue for anybody? We have one user, their picture shows up in SharePoint admin center user profiles, but does not for people web part, not sure why...everyone else is ok....
Sep 18 2018 05:46 AM
Sep 19 2018 09:20 AM
I am also seeing the exact same isseu that you have described above. It is occurring for only some users. Is there any fix identified for it ?
Sep 19 2018 09:29 AM
I currently have support ticket in for this issue and last I heard is that the ticket will go to back-end MS support group to run tenant wide-script to sync images as explained in this thread, I was hoping for a Powershell script to run...
Sep 24 2018 02:28 PM
Is the "fix" implemented by Microsoft support a permanent fix or a one-time sync that would need to be repeated frequently to keep the pictures in sync? Or is it one time for the current users, but will need to be repeated for new users?
Oct 02 2018 08:05 AM
I do not know, my ticket is still being worked on, will let you know when complete
Oct 09 2018 09:22 AM - edited Oct 10 2018 08:09 AM
Update: I ended up opening a ticket with Microsoft. Ticket is still open
Few things to note
1) If the image is synched to exchange online (EXO), and if it still does not showup in people web part, then microsoft would "Run a sync on the tenant" as per their support engineer which fixed it for one user
2) For a different user I found that the picture was not synced to EXO. In this case, MS support asked me to ask the user to upload the photo again via outlook web access. User uploaded the photo but it still dosen't show up in the People web part and its more than 96 hours. Surprising thing is that the picture was showing up in delve. I asked MS support if its not present in EXO, from where does it display in Delve ?. They are yet to answer the question
Dec 06 2018 10:26 AM