Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
MicrosoftHi Everyone - For the user who's photo is missing in the People Web Part, has that user attempted to browse to SharePoint or OneDrive? If they select the SharePoint or OneDrive tile from the Office 365 portal: https://www.office.com/?auth=2&home=1 this should kick off the photo sync. There will be a wait period of up to 24 hours (or something), but worth a shot. Also, if you start the process of opening a support request by typing 'sharePoint Online not showing images in people Web part' or similar you should see this same proposed workaround as an article and/or a diagnostic asking for the user email for the user who's image is missing.
Let me know if either of these help.
Thanks,
Bryan
Bryan Petersen : we also have this issue for more than 1 year. I have asked a few users to open Delve and the SharePoint tile from 365 but I have my doubts this will work. Uploading a profile picture in the Admin Tenant works, I tested this today but this is not something I can do for a lot of users. In any case I know now that a Microsoft Ticket will do the trick in case this does not work. Many thanks for everybody's feedback. It helped me a lot!
@Bryan PetersenCarol_Iven We opened a ticket with Microsoft, but a month later users' O365 photos are not yet showing up in SharePoint. Is there a specific wording or specific guidance we should provide when making the request to Microsoft?
Update: Conversations with Microsoft Support have not yielded any magic "back-end" solution that could be applied to our account to sync photos. We ultimately did the following:
1. For users with photos in O365 that weren't syncing: update manually in SharePoint Admin under "User Profiles > Manage User Profiles > Edit my profile > Picture Exchange Sync State: Change from 1 to 0 > Upload a new photo
2. For users with no photo in O365: Instruct them to upload photos at https://portal.office.com/account/#personalinfo. This link brings the user to the settings under "My account" and not "My profile" (which points to Delve and doesn't sync to SharePoint)
- Bryan Petersen
Carol_Iven Thank you Carol. Completely understand.
- Hi Bryan - thanks for the suggestion. I believe this was recommended earlier in the thread somewhere and for us did successfully force an individual's photo to appear on our site. As an overall resolution, though, this wouldn't suffice for our organization when we wanted to have our SharePoint site fully populated with user images PRIOR to setting the site live. Engaging Microsoft support was the only way I was able to accomplish this.
- Bryan Petersen
Daniel Carp Thanks much for your reply. I understand the dilemma. Bryan
- I second Daniel, We don't want to send emails out to CIO, VPs, Directors, Owners, (anybody really), to click on the following link so your picture will show up in Modern People Webpart
