Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
We have the same issue. Some apps display the current picture, some display the old, and sharepoint display new, old, and blank depending on hwat kind of page you are on. We have instructed employees to update their photos, only to discover nothing syncs and half the photos are blank when they uploaded them over a week ago. Any help is appreciated, we are totally confused how this is supposed to work. We dont have a User Photos directory on our tenant that we can locate.
I've tried to upload pictures to the different Apps and then see which apps are changing the picture accordingly. My findings are that all Apps change the pic except Delve and SharePoint.
I changed my profile picture today (which I had there already for months) through Outlook OWA. This changed my picture in all Apps, including Delve and SharePoint.
But from that point on, wherever I tried to upload the picture, it would not change in Delve nor in SP.
When changed in Delve it works for like 10-20 sec. after that it changes back to the original one.
I also noticed that some apps have Delete options for the picture. this also worked for all Apps except again Delve and SP.
Delve itself doesn't have a delete option for the picture. Only upload a new one is possible. Could this be adding to the issue?
I find this strange that MS is not focusing on this issue at all.
PS: I also saw that when deleting the pic in MS Teams (desktop app) then it appears to be empty with showing your own initials with grey background, but its not really an empty profile picture, when looking to other apps. Its that same grey background with initials. When deleting the pic through other apps, then you really have an empty profile picture with a visual of an outlined person or your initials on a black background.
