I can't access my Onedrive files in web browser or sync my Desktop with the Onedrive

Copper Contributor
In browser instead of showing my files, one drive just gives a message "Item Disabled Due To User Content Migration". My files are still on my device however this device won't sync to Onedrive, it just endlessly gives "signing in" .
Screenshot 2024-04-03 071414.png

Screenshot 2024-04-03 073443.png

6 Replies


It sounds like there might be an issue with your OneDrive account or its synchronization. Here are some steps you can take to troubleshoot and resolve the problem:

  1. Check OneDrive status: Before troubleshooting further, it is a good idea to check the status of OneDrive services. Microsoft provides a status page where you can see if there are any known issues with OneDrive: OneDrive Status.
  2. Sign out and sign back in: Sometimes, signing out of OneDrive and then signing back in can resolve synchronization issues. To do this, open the OneDrive app or go to the OneDrive website, sign out of your account, and then sign back in with your credentials.
  3. Clear browser cache and cookies: If you are experiencing issues with accessing your OneDrive files in the web browser, try clearing your browser's cache and cookies. This can help resolve browser-related issues that may be causing the problem.
  4. Check for updates: Ensure that your device's operating system and the OneDrive app are up to date. Sometimes, updates include bug fixes and improvements that can resolve synchronization issues.
  5. Restart your device: A simple restart of your device can sometimes fix temporary glitches and allow synchronization to resume normally.
  6. Check storage space: Make sure that your OneDrive account has enough storage space available to sync your files. If your storage is full, you may encounter synchronization issues.

By following these steps, you should be able to troubleshoot and resolve the issue with accessing your OneDrive files in the web browser and syncing your Desktop with OneDrive.Formularbeginn The text and steps were edited with the help of AI.


My answers are voluntary and without guarantee!


Hope this will help you.

Was the answer useful? Mark as best response and Like it!

This will help all forum participants.

I have the same problem, no solution?

No help from Microsoft for a week for your paid service!! @grievous400 

I made a ticket for a week to support nothing@BH-HongKong 

Here's what support said after a week
Thank you for your reply.

We are investigating and ask for your patience as this will take some time.

We will get back to you once we have an update.
Stay safe and healthy!