Forum Discussion
I can't access my Onedrive files in web browser or sync my Desktop with the Onedrive
Andreas_HeineThat's annoying, maybe they don't want the problem and solution being made public. (maybe you could PM me?) I raised a ticket and the next day got an email to try a different device/browser - I had listed all the "fixes" I had tried. Now still waiting another reply. Slow poor customer service, for a service I pay for.
- Andreas_HeineMay 05, 2024Copper ContributorSince April 30, I can access my OneDrive data again. The Microsoft OneDrive Team has fixed it. I do not know what they did, but I provided in several emails all requested information, which finally helped them to repair my OneDrive.
In all my previous posts with similar text I referred to my ticket number, maybe this is not allowed here and therefore all these posts were deleted (without letting me know, which I would have preferred).- domcvetMay 05, 2024Copper Contributor
same, OneDrive suport team fixed the problem, I don't know what happened, but I don't care if it works
- dzimmerman1148Oct 27, 2024Copper Contributor
domcvetI tried everything, but it was only Microsoft that could recover it. Everything is still there, you just can't access it. Not all their staff were aware of their issue (migration to a new system I believe). They will give you lots of things to try, that don't work. Keep telling them you have done that and to escalate it to a specialist team.