Forum Discussion
way to force photo refresh in Teams?
Is there a way to force the photo refresh for a user in Teams? The photo has been changed in O365 when I look at the user in the Admin center but hasn't refreshed in Teams yet. I have cleared out my AppData\Roaming\Microsoft\Teams\Cache and AppData\Roaming\Microsoft\Teams\IndexedDB and tried using the O365 version of Teams, but the old photo still exists. I understand that this can take some time to do, but was hoping there was a way to force it to change the photo sooner.
Thanks
4 Replies
Joseph Hanke Hey, this isn't easy to explain and I'm sure someone can do it better so I'm just going to attach a couple of links. The first one describes the process for profile picture synchronization in Microsoft 365
https://support.microsoft.com/en-us/office/information-about-profile-picture-synchronization-in-microsoft-365-20594d76-d054-4af4-a660-401133e3d48aUser photos are stored in the user's Active Directory account and in the root directory of the user's Exchange mailbox and this is the PowerShell command to set it.
https://docs.microsoft.com/en-us/powershell/module/exchange/set-userphoto?view=exchange-ps#descriptionBy the way, sometimes the deletion of Teams cache folder seem to help %appdata%\Microsoft\Teams (entire folder) and sometimes a manual sign out / sign in quickens it (top right corner).
Hope it helps!
- Sign out/ sign in hasn't worked for me, but deleting the file in the cache has refreshed my profile picture for the Teams app.
Thanks you- Thanks,
I deleted all cache folder (%appdata%\Roaming\Microsoft\Teams\Cache\Cache_Data) content and it worked!
Robert PanduruMicrosoft
Joseph Hanke : The behavior is by design. For more information, see User information isn't updated in Microsoft Teams.
