Forum Discussion
Users not receiving 'Comments' notifications on Planner Tasks (Teams)
Teams users aren't receiving notifications when someone else sends a comment on a task that is assigned to them. This is problematic.
As far as I can see there aren't any settings that directly link to this.
Raphy_Mendoza Hello Raphaela, have you verified all the available settings? If you go to https://tasks.office.com/ you can customize your settings and also view/edit the 'Plan settings' from within the plan, depending on permissions. 'Settings' is found at the top right corner. Choose 'Notifications'. Plan settings are located under the menu bar (...) in Planner.
View this table as well. You'll get there if you click on 'Learn more' from the notifications.
Hi, I think this would be a really useful feature. It seems obvious that those who are assigned tasks should receive notifications when comments are made on it (or at least have the option to).
We use Planner for managing multiple matters, and commenting on tasks is a very efficient way for team leaders to communicate with support staff. Are there any plans to have this feature integrated?
- Hello, it's been some time since my previous post and I've learned that this actually was the default behavior a couple of years ago (being turned off due to customer feedback). That is everybody received comment notification emails in their inbox for tasks they had never commented on.
From my point of view it would have been great with a end-user option so you can choose, like a toggle or checkbox as for the other group settings, instead of have to comment on it.
Adding some links.
https://support.microsoft.com/en-us/office/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-96ee-122fbc9140e1#bkmk_whogetsnotifiedaboutmycomment
https://support.microsoft.com/en-us/office/planner-notifications-in-teams-8998a099-0265-4b69-93b0-0217b2cc2042
https://support.microsoft.com/en-us/office/manage-planner-notifications-f6a32f83-058d-4f39-988d-8a2e932820ec
https://support.microsoft.com/en-us/office/reset-who-receives-email-notifications-on-comments-for-a-specific-task-6f513d8d-37f2-4819-afaf-e930762f3d4c
ChristianBergstrom I've look at all of these, and there are no notification settings that directly relate to task comments.
I looked at the table many times, none of those things relate to task comments.
Raphy_Mendoza Hello again! Well, I hear you. Just tried it out and the behavior is far from good. To get a notification that someone has commented on a task that you are assigned you need to have made a comment on your own task previously to that.
But this is not happening in Teams, so please vote here for a improved notifications behavior for Planner
