Users not receiving 'Comments' notifications on Planner Tasks (Teams)

%3CLINGO-SUB%20id%3D%22lingo-sub-1417431%22%20slang%3D%22en-US%22%3EUsers%20not%20receiving%20'Comments'%20notifications%20on%20Planner%20Tasks%20(Teams)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1417431%22%20slang%3D%22en-US%22%3E%3CP%3ETeams%20users%20aren't%20receiving%20notifications%20when%20someone%20else%20sends%20a%20comment%20on%20a%20task%20that%20is%20assigned%20to%20them.%20This%20is%20problematic.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20far%20as%20I%20can%20see%20there%20aren't%20any%20settings%20that%20directly%20link%20to%20this.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1417431%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1417553%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20not%20receiving%20'Comments'%20notifications%20on%20Planner%20Tasks%20(Teams)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1417553%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F679650%22%20target%3D%22_blank%22%3E%40Raphy_Mendoza%3C%2FA%3E%26nbsp%3BHello%20Raphaela%2C%20have%20you%20verified%26nbsp%3B%3CSPAN%3Eall%20the%20available%20settings%3F%20If%20you%20go%20to%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftasks.office.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Ftasks.office.com%2F%3C%2FA%3E%3CSPAN%3E%26nbsp%3Byou%20can%20customize%20your%20settings%20and%20also%20view%2Fedit%20the%20'Plan%20settings'%20from%20within%20the%20plan%2C%20depending%20on%20permissions.%20'Settings'%20is%20found%20at%20the%20top%20right%20corner.%20Choose%20'Notifications'.%20Plan%20settings%20are%20located%20under%20the%20menu%20bar%20(...)%20in%20Planner.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EView%20this%20table%20as%20well.%20You'll%20get%20there%20if%20you%20click%20on%20'Learn%20more'%20from%20the%20notifications.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fstay-on-top-of-tasks-and-plans-with-email-and-notifications-cce223d6-b0ae-43cf-a080-266e2414a859%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fstay-on-top-of-tasks-and-plans-with-email-and-notifications-cce223d6-b0ae-43cf-a080-266e2414a859%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1417562%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20not%20receiving%20'Comments'%20notifications%20on%20Planner%20Tasks%20(Teams)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1417562%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F551905%22%20target%3D%22_blank%22%3E%40bec064%3C%2FA%3E%26nbsp%3BI've%20look%20at%20all%20of%20these%2C%20and%20there%20are%20no%20notification%20settings%20that%20directly%20relate%20to%20task%20comments.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Screenshot%202020-05-26%2012.05.43.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F194388i6C835D8A28DA6E2D%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Screenshot%202020-05-26%2012.05.43.png%22%20alt%3D%22Screenshot%202020-05-26%2012.05.43.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%E2%80%83I%20looked%20at%20the%20table%20many%20times%2C%20none%20of%20those%20things%20relate%20to%20task%20comments.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1417685%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20not%20receiving%20'Comments'%20notifications%20on%20Planner%20Tasks%20(Teams)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1417685%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F679650%22%20target%3D%22_blank%22%3E%40Raphy_Mendoza%3C%2FA%3E%26nbsp%3BHello%20again!%20Well%2C%20I%20hear%20you.%20Just%20tried%20it%20out%20and%20the%20behavior%20is%20far%20from%20good.%20To%20get%20a%20notification%20that%20someone%20has%20%3CSTRONG%3E%3CEM%3Ecommented%20on%20a%20task%3C%2FEM%3E%3C%2FSTRONG%3E%20that%20you%20are%20assigned%20you%20need%20to%20have%20made%20a%20comment%20on%20your%20own%20task%20previously%20to%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20this%20is%20not%20happening%20in%20Teams%2C%20so%20please%20vote%20here%20for%20a%20improved%20notifications%20behavior%20for%20Planner%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fplanner.uservoice.com%2Fforums%2F330525-microsoft-planner-feedback-forum%2Fsuggestions%2F11444235-email-notifications-and-alert-options%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fplanner.uservoice.com%2Fforums%2F330525-microsoft-planner-feedback-forum%2Fsuggestions%2F11444235-email-notifications-and-alert-options%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1424984%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20not%20receiving%20'Comments'%20notifications%20on%20Planner%20Tasks%20(Teams)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1424984%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F551905%22%20target%3D%22_blank%22%3E%40bec064%3C%2FA%3E%26nbsp%3Bon%20my%20side%2C%20it's%20very%20strange%20...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20main%20account%20doesn't%20receive%20any%20notifications%20in%20Teams%2C%20only%20by%20email.%20If%20I%20create%20a%20task%20with%20another%20account%20and%20assign%20to%20me%2C%20no%20Teams%20notifications.%20If%20I%20create%20a%20task%20from%20my%20account%20and%20assign%20it%20to%20someone%20else%2C%20Teams%20notification%20is%20ok%20for%20the%20someone%20else%20!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20one%20thing%20is%20strange%3A%20when%20the%20task%20is%20created%20by%20me%2C%20two%20comments%20are%20there%3A%20one%20for%20the%20creation%20and%20another%20for%20assignment.%20When%20task%20is%20created%20by%20someone%20else%2C%20only%20one%20comment%20related%20to%20creation%20is%20there.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPerhaps%20it's%20linked%20to%20the%20fact%20that%20I%20have%20a%20TAP%20account%20%3F!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnother%20strange%20behavior%20is%20that%20when%20I%20add%20the%20planner%20as%20app%20(left%20bar)%2C%20if%20I%20click%20on%20%22Block%22%2C%20reopen%20the%20menu%2C%20%22Block%22%20option%20is%20still%20there%2C%20I%20was%20expected%20to%20see%20%22Unblock%22%20...%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Teams users aren't receiving notifications when someone else sends a comment on a task that is assigned to them. This is problematic.

 

As far as I can see there aren't any settings that directly link to this. 

4 Replies
Highlighted

@Raphy_Mendoza Hello Raphaela, have you verified all the available settings? If you go to https://tasks.office.com/ you can customize your settings and also view/edit the 'Plan settings' from within the plan, depending on permissions. 'Settings' is found at the top right corner. Choose 'Notifications'. Plan settings are located under the menu bar (...) in Planner.

 

View this table as well. You'll get there if you click on 'Learn more' from the notifications.

https://support.office.com/en-us/article/stay-on-top-of-tasks-and-plans-with-email-and-notifications...

 

 

Highlighted

@bec064 I've look at all of these, and there are no notification settings that directly relate to task comments. 

 

Screenshot 2020-05-26 12.05.43.png

 

 I looked at the table many times, none of those things relate to task comments. 

Highlighted

@Raphy_Mendoza Hello again! Well, I hear you. Just tried it out and the behavior is far from good. To get a notification that someone has commented on a task that you are assigned you need to have made a comment on your own task previously to that.

 

But this is not happening in Teams, so please vote here for a improved notifications behavior for Planner

https://planner.uservoice.com/forums/330525-microsoft-planner-feedback-forum/suggestions/11444235-em...

Highlighted

@bec064 on my side, it's very strange ...

 

My main account doesn't receive any notifications in Teams, only by email. If I create a task with another account and assign to me, no Teams notifications. If I create a task from my account and assign it to someone else, Teams notification is ok for the someone else !

 

But one thing is strange: when the task is created by me, two comments are there: one for the creation and another for assignment. When task is created by someone else, only one comment related to creation is there.

 

Perhaps it's linked to the fact that I have a TAP account ?!

 

Another strange behavior is that when I add the planner as app (left bar), if I click on "Block", reopen the menu, "Block" option is still there, I was expected to see "Unblock" ...