Forum Discussion
Users not receiving 'Comments' notifications on Planner Tasks (Teams)
Raphy_Mendoza Hello Raphaela, have you verified all the available settings? If you go to https://tasks.office.com/ you can customize your settings and also view/edit the 'Plan settings' from within the plan, depending on permissions. 'Settings' is found at the top right corner. Choose 'Notifications'. Plan settings are located under the menu bar (...) in Planner.
View this table as well. You'll get there if you click on 'Learn more' from the notifications.
https://support.office.com/en-us/article/stay-on-top-of-tasks-and-plans-with-email-and-notifications-cce223d6-b0ae-43cf-a080-266e2414a859?ui=en-US&rs=en-US&ad=US
Hi, I think this would be a really useful feature. It seems obvious that those who are assigned tasks should receive notifications when comments are made on it (or at least have the option to).
We use Planner for managing multiple matters, and commenting on tasks is a very efficient way for team leaders to communicate with support staff. Are there any plans to have this feature integrated?
- Hello, it's been some time since my previous post and I've learned that this actually was the default behavior a couple of years ago (being turned off due to customer feedback). That is everybody received comment notification emails in their inbox for tasks they had never commented on.
From my point of view it would have been great with a end-user option so you can choose, like a toggle or checkbox as for the other group settings, instead of have to comment on it.
Adding some links.
https://support.microsoft.com/en-us/office/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-96ee-122fbc9140e1#bkmk_whogetsnotifiedaboutmycomment
https://support.microsoft.com/en-us/office/planner-notifications-in-teams-8998a099-0265-4b69-93b0-0217b2cc2042
https://support.microsoft.com/en-us/office/manage-planner-notifications-f6a32f83-058d-4f39-988d-8a2e932820ec
https://support.microsoft.com/en-us/office/reset-who-receives-email-notifications-on-comments-for-a-specific-task-6f513d8d-37f2-4819-afaf-e930762f3d4cHello, we are having the same issue. Even if somebody is assigned a task in planner, they are not receiving a notification for comments. The only time it seems people receive comments is if they have commented themselves. This is very annoying but the best temporary solution we have found is to have anyone who wants notifications to make a comment as soon as the task is assigned. Even just to say 'commenting for notifications.'
- ChristianBergstrom do you perhaps know if there are any other forums that we can log this issue with that DRoyer raised on 5 April 2022 in regards to not getting notifications unless you have comments on a task? It is a great annoyance for our business as well as things get missed if you forget to comment on a task each time you are added to something. Thanks!
