Forum Discussion
Users are not able to receive phone calls during a teams call
I have at least two users know who state that while they are in a normal teams call (such as a video meeting) They do not receive phone calls from our phone queue. Other people in the teams call can ...
The call queue settings for presence-based routing might be something to look at. Otherwise, include more information about the setup and what's happening to during the voice calls to clarify what is experienced.
