Jul 29 2021 08:01 AM - edited Aug 02 2021 06:21 AM
Hello! We have just switched to Teams Voice for our office phones and the way that our IT provider set up our phone system, it has Auto-Attendant answer first then goes to the Call Queue for call answering. To me, this seems backwards. How do I just answer the phone and have the auto attendant answer if I am not available? My boss prefers to have someone answer calls rather than go thru AA first. Any suggestions would be appreciated. Thanks!
Jul 29 2021 08:14 AM
Jul 29 2021 08:25 AM
Jul 29 2021 08:50 AM
Jul 29 2021 09:19 AM
Jul 29 2021 09:28 AM
SolutionDec 09 2021 02:30 AM
@JD734 I know this is an old thread, but did you ever find a simple solution to this?
I just want callers to hear a ringtone, not have music on hold or a message. Any ideas?
Dec 09 2021 05:49 AM
@Petemurray we currently have a call queue set up for incoming calls. I found a ringing sound that I uploaded to make it sound like the phone is ringing rather than a voice that says 'Please wait for the next available agent" and it works out great!
Dec 10 2021 02:25 AM
@JD734 Thanks for your help!
Dec 18 2021 11:38 AM
Jul 29 2021 09:28 AM
Solution