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Teams Voice - Do you have to use Auto Attendant - RESOLVED
Hello! We have just switched to Teams Voice for our office phones and the way that our IT provider set up our phone system, it has Auto-Attendant answer first then goes to the Call Queue for call an...
- Not possible to do currently, there is a uservoice open for it here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38873356-allow-call-agents-to-answer-the-call-directly-with
Instead of just going straight to hold music I would add a greeting on the call queue beforehand so expectations can be set 'I.e. Welcome to x, we will connect you shortly'.
The alternative, if you want to go this way and wipe out all music, is to set up two Auto Attendants. Let's call them AA1 and AA2. Have AA1 greet and redirect to you, nothing else. Then in the call options, if you don't pickup, redirect to AA2 which is the mapped AA2 you have before.
Best, Chris
I was able to reassign the phone number to the Call Queue but I really do not like that when a caller dials our number, the hold music plays first before connecting to me, I feel that this would confuse people and they will just hang up. Is there a way to eliminate the music altogether?
Not possible to do currently, there is a uservoice open for it here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38873356-allow-call-agents-to-answer-the-call-directly-with
Instead of just going straight to hold music I would add a greeting on the call queue beforehand so expectations can be set 'I.e. Welcome to x, we will connect you shortly'.
The alternative, if you want to go this way and wipe out all music, is to set up two Auto Attendants. Let's call them AA1 and AA2. Have AA1 greet and redirect to you, nothing else. Then in the call options, if you don't pickup, redirect to AA2 which is the mapped AA2 you have before.
Best, Chris
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38873356-allow-call-agents-to-answer-the-call-directly-with
Instead of just going straight to hold music I would add a greeting on the call queue beforehand so expectations can be set 'I.e. Welcome to x, we will connect you shortly'.
The alternative, if you want to go this way and wipe out all music, is to set up two Auto Attendants. Let's call them AA1 and AA2. Have AA1 greet and redirect to you, nothing else. Then in the call options, if you don't pickup, redirect to AA2 which is the mapped AA2 you have before.
Best, Chris