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Forum Discussion

Shandy Tailor

Brass Contributor

Feb 28, 2023

Teams set hunt group number for internal use only

Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number?

I've got a hunt group setup for fifteen staff members but somehow and member of the public has gotten hold of the number and is calling the hunt group direct, as the group are not customer facing, they don't want to take calls from customers.

For the time being I've blocked the customer's number using the Set-CsInboundBlockedNumberPattern, until I can find a way to be able to block them just from the one Hunt group's number.

microsoft teams

7 Replies

AndresGorzelany
MVP
Feb 28, 2023
Hello,
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?
- Shandy Tailor
  Brass Contributor
  Mar 01, 2023
  Hi Andres,
  Yes, CQ's 🙂
  They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.
  - AndresGorzelany
    MVP
    Mar 06, 2023
    Oh I see, that's why the Resource Account requires a public phone number I guess
    Do you use Calling Plans/Operator Connect or Direct Routing?

Resources

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Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number?

For the time being I've blocked the customer's number using the Set-CsInboundBlockedNumberPattern, until I can find a way to be able to block them just from the one Hunt group's number.

","body@stringLength":"673","rawBody":"

Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number?

For the time being I've blocked the customer's number using the Set-CsInboundBlockedNumberPattern, until I can find a way to be able to block them just from the one Hunt group's number.

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Teams set hunt group number for internal use only","moderationData":{"__ref":"ModerationData:moderation_data:3755066"},"body":"Hello,
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"182","kudosSumWeight":0,"postTime":"2023-02-28T09:48:18.463-08:00","lastPublishTime":"2023-02-28T09:48:18.463-08:00","metrics":{"__typename":"MessageMetrics","views":4173},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3754872/message:3755066","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNzU2NDkxLDM3NTY0OTE","node":{"__ref":"ForumReplyMessage:message:3756491"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3756491":{"__typename":"ModerationData","id":"moderation_data:3756491","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3756491":{"__typename":"ForumReplyMessage","uid":3756491,"id":"message:3756491","revisionNum":1,"author":{"__ref":"User:user:238348"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3755066"},"conversation":{"__ref":"Conversation:conversation:3754872"},"subject":"Re: Teams set hunt group number for internal use only","moderationData":{"__ref":"ModerationData:moderation_data:3756491"},"body":"Hi Andres,
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2023-03-01T09:00:27.940-08:00","lastPublishTime":"2023-03-01T09:00:27.940-08:00","metrics":{"__typename":"MessageMetrics","views":4141},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3754872/message:3756491","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzNzYwODY1LDM3NjA4NjU","node":{"__ref":"ForumReplyMessage:message:3760865"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3760865":{"__typename":"ModerationData","id":"moderation_data:3760865","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3760865":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20390"},"id":"message:3760865","revisionNum":1,"uid":3760865,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3756491"},"conversation":{"__ref":"Conversation:conversation:3754872"},"subject":"Re: Teams set hunt group number for internal use only","moderationData":{"__ref":"ModerationData:moderation_data:3760865"},"body":"Oh I see, that's why the Resource Account requires a public phone number I guess
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