Forum Discussion
Teams set hunt group number for internal use only
Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number? I've got a hunt group setup for fifteen staff members but ...
Hello,
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?
- Hi Andres,
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.- Oh I see, that's why the Resource Account requires a public phone number I guess
Do you use Calling Plans/Operator Connect or Direct Routing?- As far as I know we use Direct Routing.
